Stellar Reviews

Name: Stellar
Address: Avonmouth Way, Avonmouth, Bristol, City of Bristol
Rating: 4.41

4.4 Rating 56 Reviews

86 %

of reviewers recommend Stellar

About Stellar:

The No.1 Choice For The Home Chef.

Stellar kitchenware is built for your most adventurous recipes. Timeless in performance and design, our kitchenware, cookware, bakeware and cutlery has been trusted by passionate cooks in the UK since 1984.

Visit Website

Phone:

0117 940 0000

Email:

customerservice@horwood.co.uk

Location:

Avonmouth Way,
Avonmouth,
Bristol
City of Bristol
BS11 9HX

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very impressed with quality of the goods; sabatier knife block set, steamer pan set and frying pan. Excellent delivery time. Would use Stellar again.”

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“I have been using Stellar pans for over 10 years ..best quality ever..Solid and easy to handle...delight to cook with”

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“I have always found Stellar pans good quality and would recommend them, my order came in record time, I would have liked to pay with PayPal but couldn't find that option but still excellent service thankyou 😀”

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“Excellent knife was very happy when you let me know it was back in stock,and so well packed would recommend you to anyone”

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“Great quality cookware. It cooks beautifully and cleans easily. Well worth the money.”

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“I adore the oven trays, great quality pans and frying pans, always very helpful and good prices gif quality items”

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“High quality products and plenty of choice. I’ve also owned Stellar pans for years and they are still a great item. You can tell Stellar items are a high standard. Looking forward to ordering more products.”

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“Have always liked the Stellar products, both in quality and design. However I was not impressed with the way my products were packed and sent. I had ordered 6 steak forks to match my steak knives (luckily it wasnt the knives) as they arrived in a large flat box which was not sealed properly at the end and the forks were just individually in cellophane open covers. If I tipped the box up they fell out. Plus there was a large footprint across the box. I was most disappointed in the lack of care.”

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“Received my order saucepans set frying pan and wok . Wok was dented offered me 50% off the wok still waiting”

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“Found the item I required, price was reasonable compared to others. It arrived just a few days after ordering, delivery by DHL who needed to check my age due to it being a "blade" - although I am many years past the age of 18! Just a replacement for my scraper to use on my ceramic hob. Would have preferred less postage costs e.g. Royal Mail, as it seemed a bit over the top to use DHL, but at least it's exactly what was wanted.”

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“I bought this set in order to replace my 15+ year old Anolon Authority Pro set (which are basically the same being multi layered non-stick). Whilst I admit that this set is nice to look at, is stackable and looks to be well made and hard wearing; I cannot recommend them for use with an induction hob - even though they do work. They are very poor at heating up on this style of hob. They basically took 3x as long as my old pans (which are basically the same being multi layered non-stick) to boil a litre of water on the same hob - I did a number of tests to confirm this at differing energy levels with the same sized pan (old vs new). This means that they are taking 3x as much energy (as the hob did not change its power rating). For now I have switched back to the old ones as this added time and energy cost is unacceptable to me. A great shame.”

Helpful Report

Dear Andrew, Thank you for taking the time to share your experience with our Stellar cookware. We genuinely appreciate your feedback, as it helps us improve our products and services. I'm sorry to hear that the performance of our pans on your induction hob did not meet your expectations, especially compared to your previous set. It's disappointing to learn that you've found them to take significantly longer to heat up, leading to increased energy costs. Your detailed observations are invaluable insights for us. We always strive to deliver quality and efficiency, so we would love to know more about your experience. Is there anything specific we can do to make this better for you? If so, please don't hesitate to contact our customer service team at customerservice@horwood.co.uk. Thank you once again for your feedback, and I hope we can turn your experience around. Best regards, The Stellar Team

“I’d like a program to recycle or repair non-stick cookware that needs replacing.”

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“Excellent experience, fast delivery and such great value buying superb products in the sale……pans are so good 👌”

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“Sauce pan/milk jug bought for use on all hobs. Doesn't work on induction hob (even though stamped suitable for all hobs on the bottom of pan). Sees to rock a bit too, so base not flat. Emailed company. No response. Cost £50.”

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Dear Catriona, Thank you for your feedback regarding your recent purchase. We're sorry to hear that the saucepan and milk jug didn't perform as expected on your induction hob, and we understand how frustrating that can be, especially when the product is labeled suitable for all hobs. It's also disappointing to learn that the base appears uneven and that you've had difficulty getting a response from our customer service team. This is not the level of support or product quality we aim to provide. Your experience is important to us, and we would like to make it right. Please reach out to us again at customerservice@horwood.co.uk so we can address your concerns directly. We value your input and hope to resolve this to your satisfaction. Thank you for sharing your experience. Best regards, The Stellar Team

“I ordered replacement lids for my saucepans. I am very happy with the lids and as they were reduced, I am very happy with the price too. Delivery was very quick”

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“Stellar update review. I had a problem with couple of knives and stellar replaced them to the standard I expected. The knives are of great quality and cut vegetables and meat easily”

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Stellar is rated 4.4 based on 56 reviews