Stellar have a Customer Happiness Grade of C-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
Bought this as a replacement as my previous Stellar saute pan was losing its non stick coating after more than 10 years of continuous use, couldn't be without it and got it for a great price which was a bonus.
Super quick delivery too. A+++
”
- Sharon
“
Excellent product and excellent price
”
- Anonymous
“
Absolutely love my Eclipse pan set and the chef pan. Great quality, even heat distribution, easy to clean, excellent price. Love the fact they don't have any coatings on them, really wish the uncoated frying pans would come into stock, will definitely purchase when they do.
”
- Karen
“
Bought this as a replacement as my previous Stellar saute pan was losing its non stick coating after more than 10 years of continuous use, couldn't be without it and got it for a great price which was a bonus.
Super quick delivery too. A+++
”
- Sharon
“
I bought several sets of cutlery, for myself and my daughter for her new place and it arrived promptly and packed well.
Went so well I bought some more items and had the same quick delivery.
I would definitely buy from th m again. The only thing I would say is you don't get any updates about your delivery which did worry me but all was received ok so I was happy!
”
- Sharon
“
Excellent value, especially as we bought it with a decent reduction, fast delivery and really well-packed.
”
- Steven
“
By the time they responded, the order had already been dispatched, leaving me no choice but to go through the returns process.
”
- Shazia N
“
Now followed up twice - no reply - just a refund.
”
- A C
“
No. Not enjoying this at all. Bought one set as an anniversary gift for friends. Just had a second set arrive which I did not order, and have been charged for this?????
Now I'm going to have to sort a return and refund, just before Christmas. Hoping the refund is quick and the return does not get lost.
”
- Mrs
“
I’ve been offered a refund, and at this stage, I’m seriously considering it, as I’ve yet to receive what I originally ordered.
”
- Jonathan W
“
Haven’t used the pans yet as waiting for my new kitchen to be fitted later this summer. Have given 5 stars for the customer service as it was exceptional - will always recommend Stellar to friends and family.
”
- Sheila
“
I received a cutlery set from my parents as a house warming gift some years ago. I was very pleased to see they still make the same so i could add to my set. I’m very pleased with the fast service and quality
”
- Gary
“
The lid of my quite old saucepan came apart and I was concerned that it meant buying a new one. Online searching showed that it was possible to buy saucepan lids separately, but I didn't know if Stellar would do this. A check on their website showed that they did. I ordered one and it arrived very quickly. For me this is an excellent service and one that I'm most satisfied with.
”
- Diane
