Stellar have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
Absolutely love my Eclipse pan set and the chef pan. Great quality, even heat distribution, easy to clean, excellent price. Love the fact they don't have any coatings on them, really wish the uncoated frying pans would come into stock, will definitely purchase when they do.
”
- Karen
“
Excellent service, items were delivered within a few days, good quality Knives at a very fair price, really pleased all round. Will certainly use this company again.
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- Helen
“
Great set of knives for the price. Comfortable in the hand and good keen blades.
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- Andrew
“
I bought several sets of cutlery, for myself and my daughter for her new place and it arrived promptly and packed well.
Went so well I bought some more items and had the same quick delivery.
I would definitely buy from th m again. The only thing I would say is you don't get any updates about your delivery which did worry me but all was received ok so I was happy!
”
- Sharon
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Excellent value, especially as we bought it with a decent reduction, fast delivery and really well-packed.
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- Steven
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Still waiting for order to be delivered after 1 month.DPD delivery also worse than useless after saying it tried to be delivered.Trying to contact customer service to complain.Good luck with that!
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- Ruth
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Now followed up twice - no reply - just a refund.
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- A C
“
No. Not enjoying this at all. Bought one set as an anniversary gift for friends. Just had a second set arrive which I did not order, and have been charged for this?????
Now I'm going to have to sort a return and refund, just before Christmas. Hoping the refund is quick and the return does not get lost.
”
- Mrs
“
I’ve been offered a refund, and at this stage, I’m seriously considering it, as I’ve yet to receive what I originally ordered.
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- Jonathan W
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Excellent service, items were delivered within a few days, good quality Knives at a very fair price, really pleased all round. Will certainly use this company again.
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- Helen
“
Excellent Quality. Elegant style. Very durable for a lifetime of service. Beautiful. Will buy more.
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- David
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Still waiting for order to be delivered after 1 month.DPD delivery also worse than useless after saying it tried to be delivered.Trying to contact customer service to complain.Good luck with that!
”
- Ruth
