Stellar have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
The quality is outstanding and the price in the sale was excellent.
”
- Anonymous
“
The customer service was very good once they could verify my age. This is an understandable thing to check up on as I was buying kitchen knives. The price was very reasonable and the delivery was quickly expedited.
”
- Anonymous
“
Price, delivery and item (whisk) all good.
”
- Jenny
“
The customer service was very good once they could verify my age. This is an understandable thing to check up on as I was buying kitchen knives. The price was very reasonable and the delivery was quickly expedited.
”
- Anonymous
“
EXCELLENT PRODUCT AND VERY SPEEDY DELIVERY
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- Anonymous
“
Price, delivery and item (whisk) all good.
”
- Jenny
“
I’ve been offered a refund, and at this stage, I’m seriously considering it, as I’ve yet to receive what I originally ordered.
”
- Jonathan W
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I was shocked and disappointed that both of the new Oslo 800ml teapot doesn’t meet the company higher standards. Teapots returned around 2 weeks and waiting for refund.
”
- Cora
“
The product is fabulous but I signed up to their newsletters and club to get another discount. I made a mistake at checkout and the discount wasn’t applied. I contacted them straight away and they would not retrospectively refund the amount. I think that was unreasonable.
”
- David G
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Excellent product and customer service
”
- Caroline
“
The customer service was very good once they could verify my age. This is an understandable thing to check up on as I was buying kitchen knives. The price was very reasonable and the delivery was quickly expedited.
”
- Anonymous
“
Good products giving good service for many years and I would highly recommend Stellar.
”
- Allgoodthyngs
