Stellar have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their refunds.
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Good product and price swiftly delivered
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- Mark
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Have bought Stellar cookware for years. Just replaced my hard working wok!!! Like the quality for the price.
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- MRS
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Stellar Stay Cool 4 Piece Pan Set.
I’ve used both saucepans and frying pan. It’s CV the first time I’ve bought saucepans that weren’t non stick, I have to say, I’m really impressed with them.
The price was fantastic too!
One thing I forgot to add to my order was the free gift that was offered. Ah well!
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- Mrs D A
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Product excellent, delivery super speedy!!
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- Marilyn
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I bought myself new Stellar saucepans when I had a new kitchen with an induction hob. I like the pour spout on the saucepans and glass lids with holes to strain the liquid. I was disappointed with the metal handles on the lids, they get burning hot and I have to use an oven glove or cloth to protect my hands. After my original purchase, I bought another saucepan that had a black handle on the saucepan and lid. This is by far easier and safer to use. My saucepans were bought form Boundary Mills, january 2024. I wanted to buy my daughter some new saucepans for her new kitchen and ordered her the 'Flow' range direct from your website. She has not used them yet but I am sure she will be delighted with their design and she will not have the problem that I have with hot metal handles. I did find the filters on the website poor, not very effective, I was only wanting Flow for the lids. Would it be possible to swap my metal handle lids for flow lids? I look forward to hearing from you regarding this. The delivery was very quick, well packed, and courier good communicating delivery time
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- Elaine
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Been buying my kitchen ware from Stellar for a good few years now and have been delighted with all my purchases,the quality of there products are made to last,and delivery time is exceptional.
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- Barry
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The product is fabulous but I signed up to their newsletters and club to get another discount. I made a mistake at checkout and the discount wasn’t applied. I contacted them straight away and they would not retrospectively refund the amount. I think that was unreasonable.
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- David G
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But, assuming that my refund comes through promptly, the matter has been dealt with efficiently and professionally, the returned set having been collected this morning.
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- Julie
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Outstanding product , outstanding customer service
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- Bruce M
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I am surprised by this company, I’ve just been asked to review my order, having tried 5 times to contact them to return the pans that arrived damaged. Finally I got hold of them on the telephone, they were helpful and courteous to me, customer service is paramount for business so it would have been good to know that the department was being changed or given me a holding reply.
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- Vanessa
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The quality of the products are outstanding and the service from the team preparing the order have done a fantastic job.
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- Anonymous