Stellar have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
Very happy with my purchase and competitive price!
”
- Clodagh
“
I bought three glass lids to replace the lids in a set of pans I bought ten years ago. The pans are still in perfect condition but unfortunately the glass on the lids became cloudy and after trying to clean them using various cleaning products gave up and bought new lids. Bought in the Black Friday sale so price not too bad. I noticed that there is now a comment on the listing that the glass lids will eventually go cloudy.
”
- Jayne
“
Can't fault the quality or the price I paid but I am a pensioner with weak wrists so finding them very heavy to use.
”
- Anonymous
“
A great company to deal with, a good range of quality items, and a team ready to anser any queries. Great service and delivery.
”
- Martin
“
Very delighted. Easy to order on line, prompt delivery which was well packed. Product works as it should, good quality.
”
- John
“
Very happy with my Stellar saucepans. Good delivery,great price.
”
- Brigitte
“
Now followed up twice - no reply - just a refund.
”
- A C
“
No. Not enjoying this at all. Bought one set as an anniversary gift for friends. Just had a second set arrive which I did not order, and have been charged for this?????
Now I'm going to have to sort a return and refund, just before Christmas. Hoping the refund is quick and the return does not get lost.
”
- Mrs
“
I’ve been offered a refund, and at this stage, I’m seriously considering it, as I’ve yet to receive what I originally ordered.
”
- Jonathan W
“
A great company to deal with, a good range of quality items, and a team ready to anser any queries. Great service and delivery.
”
- Martin
“
Stellar's service was, well, Stellar! My pan arrived the next day. The product is excellent and as advertised.
”
- Anonymous
“
Really top quality - the clear glass straining lids are so easy to use. Amazing customer service when one pan (after many years loyal service) developed a loose handle.
We have bought these pans for our children as well, and everyone is delighted with the quality - definitely recommended!
”
- Alistair
