Stellar Reviews

Name: Stellar
Address: Avonmouth Way, Avonmouth, Bristol, City of Bristol
Rating: 4.41

4.4 Rating 56 Reviews

86 %

of reviewers recommend Stellar

About Stellar:

The No.1 Choice For The Home Chef.

Stellar kitchenware is built for your most adventurous recipes. Timeless in performance and design, our kitchenware, cookware, bakeware and cutlery has been trusted by passionate cooks in the UK since 1984.

Visit Website

Phone:

0117 940 0000

Email:

customerservice@horwood.co.uk

Location:

Avonmouth Way,
Avonmouth,
Bristol
City of Bristol
BS11 9HX

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wanted to order a "Steamer" during the Black Friday week at the discounted price. Unfortunately, the "Steamer" was out of stock. Indeed the "Steamer" was never available during the Black Friday period at the reduced price. When the "Steamer" became available the product was back at full price. I notified Stellar at the time and subsequently asked Stellar to honour the discounted price. This was denied so I question the business ethics and reputation of the company.”

Helpful Report

Dear Reviewer, Thank you for sharing your experience, and we genuinely apologise for the frustration you encountered with your order of the steamer. It's unfortunate that it was out of stock during the Black Friday promotional period, and we understand how disappointing it can be when an expected discount isn’t honoured. We appreciate your feedback regarding our pricing and stock management practices, as it offers us valuable insights into how we can improve our services in the future. While we cannot retroactively apply discounts once a product is restocked, we always strive to offer fair pricing and great value to our customers. If you have any further concerns or if there is anything else we can assist you with, please reach out to our customer service team at customerservice@horwood.co.uk. We value your input and hope to provide you with a better experience moving forward. Best regards, The Stellar Team

“I am not completely happy with the tea pot i have recent recieved. The rubber base does not seem to fit the metal channel and it is forever dropping out on to the work surface . I have had one of your tea pots for a number of years and have never had this problem. Could you please advise if you could replace the tea pot or the rubber base.”

Helpful Report

Dear Raymond, Thank you for taking the time to share your feedback with us. We're sorry to hear that you’re experiencing issues with the rubber base of your tea pot. It’s concerning to know that it doesn’t fit properly and has caused you problems. We appreciate your loyalty to our brand over the years, and it’s disappointing to hear that this recent experience has not met your expectations. Your insight is incredibly valuable, and we want to ensure that we address your concern promptly. Please contact our customer service team at customerservice@horwood.co.uk, and we will gladly assist you with a replacement for the tea pot or the rubber base. Thank you for bringing this to our attention, and we look forward to making this right for you. Best regards, The Stellar Team

“I bought this set in order to replace my 15+ year old Anolon Authority Pro set (which are basically the same being multi layered non-stick). Whilst I admit that this set is nice to look at, is stackable and looks to be well made and hard wearing; I cannot recommend them for use with an induction hob - even though they do work. They are very poor at heating up on this style of hob. They basically took 3x as long as my old pans (which are basically the same being multi layered non-stick) to boil a litre of water on the same hob - I did a number of tests to confirm this at differing energy levels with the same sized pan (old vs new). This means that they are taking 3x as much energy (as the hob did not change its power rating). For now I have switched back to the old ones as this added time and energy cost is unacceptable to me. A great shame.”

Helpful Report

Dear Andrew, Thank you for taking the time to share your experience with our Stellar cookware. We genuinely appreciate your feedback, as it helps us improve our products and services. I'm sorry to hear that the performance of our pans on your induction hob did not meet your expectations, especially compared to your previous set. It's disappointing to learn that you've found them to take significantly longer to heat up, leading to increased energy costs. Your detailed observations are invaluable insights for us. We always strive to deliver quality and efficiency, so we would love to know more about your experience. Is there anything specific we can do to make this better for you? If so, please don't hesitate to contact our customer service team at customerservice@horwood.co.uk. Thank you once again for your feedback, and I hope we can turn your experience around. Best regards, The Stellar Team

Stellar is rated 4.4 based on 56 reviews