“I purchased the Steve Complete for my dad after he fell leaning over to put on his socks and they have been a game changer! It's much easier and safer for him now. It also saves him a lot of time. This product is WELL WORTH the money for the ease in his process and my peace of mind for my dad's safety. He has told several of his friends about the stockingaid and even shown them his own little demonstration video he was excited to make. 10/10 would recommend.
My daughter bought the STEVE Stockingaid for me after a fall that resulted in an ambulance ride to the ER. I used to dread putting on and taking off my stockings, the effort, the time it took, the lengthy preparation to get ready for the day. They made the difficult job easy.”
“GREAT company, easy use website and so helpful in buying the right size. Someone emailed me to make sure I hadn't made a mistake ordering the large and after talking to them, I'm so glad they contacted me, I changed to a medium.”
“I ordered the Steve Stocking Aid on November 29, 2024 (from Australia) and am still to receive this item, despite being in desperate need of it to apply my much-needed compression stockings. As a result, my bilateral lymphoedema has worsened to the point where I will need extensive (and expensive) therapy. Delivery was supposed to be within a two-week time frame. It is now January 4, 2025 and I still haven't received them. Your service is absolutely woeful, and I would not recommend anyone purchasing from your company. In fact, I will actively discourage, by any means, anyone from doing business with you. You are disgraceful.”
Dear Antony,
As we’ve already discussed via email, we are aware of the situation and have been actively working on a solution. I fully understand your frustration given the delay and your urgent need for the product. However, I must admit I was quite taken aback by the tone of your message, particularly the threats and your comment that our service is “disgraceful.” We take great pride in helping our customers, and it’s disheartening to read such remarks despite our ongoing efforts to resolve this matter.
To clarify, you opted for the free postal shipping method at the time of your order. Under normal circumstances, delivery via this option typically takes around two weeks, when shipping to Australia. Unfortunately, due to the holiday season, the postal network has experienced heavy delays, which have impacted international shipments, including yours.
According to the most recent update, your package arrived at Australian customs on December 29. Right now it's waiting on Customs clearance, something entirely beyond our control. We are equally frustrated by this delay and are doing everything we can to expedite the process.
I will contact our fulfillment partner again today to seek further updates. If we do not receive a resolution soon, I will arrange to send you another Steve Stocking Aid, but now with courier, as a goodwill gesture.
However, I kindly ask that you reconsider your harsh statements and refrain from publicly criticizing our company, as this situation largely stems from factors outside our control.
Once again, I sincerely apologize for the inconvenience caused. Please know that we remain committed to resolving this as quickly as possible, and I will keep you updated on any progress.
Thank you for your understanding.
“Originally I gave this company a bad review. Then suddenly I received an email from Tessa Dubbeldam.
She had read my comments and was upset I was not happy with their product. Tessa went out of her way to offer me multiple options to facilitate a better outcome.
This is a great company to deal with, there staff is polite and professional and they are very eager to make you a happy customer.
I would not hesitate to deal with them again”
“It was a bit of a challenge at first, but, as expected, you guys pulled through. The communications and compassion were very much appreciated. Thanks!”
“These folks get customer care right. My EasyOn cracked after a couple of years and when I ordered s new one they unexpectedly offered to replace it. When the order was mistakenly sent to the wrong address they did not hesitate to send it again to the correct address, with no additional charges.”
“Ordering was easy. But the donning device took over 3 weeks to come. I realize that it was shipped from Belgium but did not expect it to take that long. It took a call to get things moving. The package came right alfter my call with an explanation that it had been held up in customs. Since this is the only source of a product of this design, I had to order it from here.”
“I do love the stockingaid. I would NEVER be able to get socks on without, but I do wish the gloves and foot mat assist came with the set I purchased for $150. I tried using a rubber backed bath mat but ended up having to purchase the mat separately. I got rubbery garden gloves to assist with putting on the donner.”
“Seems like a well made product. Adjustible handles are nice.
Their customer service is second to none. Their web page is dated and unable to buy from there, but Tessa respondded and communicated via email immediately.T essa ia a pleasure to work with. Very good experience buying this product. Would recommend this product to everyone.
Thanks Steve's for a great buying experience.”
“The Steve Complete was a life changer for my dad! He is disabled with a fused back which doesn't allow him to bend over. When he started needing to wear compression socks, we had to make arrangements 2-3 times per week to travel to his house to help him change his socks. This aid helped my dad be able to do this himself. It is still a little challenging but with more and more practice, he is able to do it independently, which is what he wanted!
Also, I had a great expereience with customer service. The website was not allowing me to purchase (and I had thoughts that maybe it was a scam) but when I reached out to them via email, they responded right away with apologies that their website was being revamped and put the order in for me immediately. They also threw in a pair of gloves for free for any inconvience. I am so glad I found this option for my dad! Thank you!!”
“A great product and excellent follow up service. It’s allowed the person I care for independence as they can manage getting the compression stockings on and off on their own when needed.”
“The gloves really help with my hosiery.
What would be better is if a 'tread' i.e. ridges were added to the inner finger tips for extra grip . Just a thought.”
