“Fantastic quality, in our opinion a cut above the rest. Extremely comfortable products which look great too. We bought our Monty a year ago having chosen it from a selection of different sofas at their Bollington showroom. Warren was really helpful. A few months later we bought the matching footstool which is perfect. Great company and excellent delivery team. You won’t be disappointed if you buy from S.W.James.”
“Amazing from start to finish! We ordered the Lennox in honey, 3 seater, 2 seater and armchair. We took a risk as we hadn’t actually viewed them in person!! But all the other reviews are great. Well they all arrived today and they are absolutely amazing! Not only do they look stunning, they are really comfortable and really really well made. Warren kept us informed every step of the way with update emails. Delivery was great too, they came in removed all the packaging, attached the legs and placed them exactly where we wanted them. We love them so much we have just ordered a foot stall!”
“So we have been wanting a Chesterfield sofa for a long time and finally took the plunge and bought the Florence 3 seater, chair and footstool from S W James. We absolutely love them. From start to finish the service and attention to detail was second to none. We made the journey to meet Warren at the show room where we were greeted by someone who is obviously very passionate about what he does and a very genuine nice guy. Taking the time to explain the different options and quality of leather. At no point did we feel pressured to buy anything. Thanks Warren. P.S I've still got my eye on that other chair I saw for a future purchase so hopefully we will be back again.”
“Outstanding service from Warren and the team at SW James. From having decided on an Atticus 3 seater sofa to complement our luxury rental home in the Cairngorms National Park, to the delivery of our sofa, the communication and customer support was exceptional. The sofa itself is luxurious and very comfortable, just as we had expected. A very satisfied customer.”
“From the moment we visited the showroom we knew we were making the right decision, and the order for our 2 seater and 3 seater Huxleys, plus a Blanch desk chair was made on the spot. In the eight weeks or so since then we have received regular email updates from Warren and today we took delivery. The sofas and chair are of a different level of quality to any other furniture we have ever bought - simply stunning. Then the icing on the customer care (it is care, not just service) cake arrived a few minutes ago - a beautiful bouquet thanking my wife and I for our custom. SW James are an exemplar of what good old-fashioned service should be and I have no hesitation in recommending then unreservedly.”
“Product and communication excellent. Would highly recommend. No hanging on the phone forever to speak to someone. And after sales is spot on. Thank you SWJames &co.”
“The entire experience, from initial enquiry to delivery of our sofa and stool, has been a most pleasurable experience. The customer service from Warren has been exceptional (he even called us regarding a delivery issue from his family holiday in Spain!). The product itself is beautifully made with wonderful craftsmanship combined with high quality leather. And it’s made in the U.K.! We could not be happier customers.”
“Warren and the team offer an exquisite product and experience from start to finish. Our private showroom appointment guided us to our bespoke sofa and footstool, and the result is nothing short of incredible! A perfect fusion of beauty and comfort!”
“From receiving samples and visiting the showroom, to ordering and delivering to my tight timescale, I can’t fault SW James for their excellent customer service. Warren answered all my questions and kept me updated throughout my sofa build. The results are incredible. We wanted a large comfy sofa that would accommodate our two large dogs and stand up to a bit of wear and tear. We went for a four seater Oakley in vintage dark brown and paired it with a two seater Huxley - SW James applied the Oakley style buttons so that they matched. The beehive feet are beautiful (def recommend these). Our occasional sitting room has turned into one we use all the time because the sofas are beautiful and so comfortable - the dogs love them too! The colour and quality of the leather is amazing, not shiny like cheaper sofas. These were a real investment for us and we won’t be replacing them for a very long time. In fact, I think they will look better as they age! SW James were definitely the right choice.”
“We recently purchased a Kempster Sofa and two chairs from S. W James. We are extremely happy with them. We had excellent service and we were well looked after when we visited the showroom. Warren gave us regular updates on the progress while it was being made. The quality is excellent and we love the Union Jack labels. Excellent touch. The quality is exceptional. Excellent all round. Thank you”
“With S.W. James, in all honesty this Company couldn't do enough to Please me! my experience with the Company was very good from the start, the service was prompt and delivery was within the 6 weeks as promised. Though all this matters, it was when delivery was made I was so pleased with the Quality, I got to see what I was paying for, (well worth the wait), it didn't disappoint at all, the leather quality and colour was exactly as I wanted, so comfortable, right down to the finer points (the casters) the Quality excellent, wide, robust and chunky casters that look built to last, with them being so wide lass chance of them digging into my Quality Wood finished flooring. A truly luxury feel. Excellent!!! Thank You!”
“most helpful through the process and delighted with the quality and care that is clearly taken by S W James and Warren on making this Chesterfield with beautifully soft black leather Highly recommended”
“From the point of us first making contact, Warren’s passion was very clear, there was no pushy sales pitch, but he made us feel very welcomed and was very patient with the two of us, who originally had two different ideas of what we wanted. Warren empowered us by knowledge and information to help us come to same agreement of the final Huxley’s we ordered. It was clear that sofas/chairs were exceptional and and the customer service was first class, which made the decisions much easier. I would not hesitate to recommend S W James we are so delighted with ours sofas… Thank you Helen & Kev”
“Kept me well informed whilst waiting for my delivery. Delivery was smooth with no issues. The hand made leather sofas are very beautiful, comfortable and very well made. A great family run Company. I would have no hesitation in purchasing from them in the future. I highly recommend them for top quality and most comfortable sofas.”
“Excellent service and communication: Warren, Co-Founder, takes personal responsibility for this. The furniture looks great with a real quality finish. Looking forward to using it for years to come Delivery was excellent and courteous- leaving no mess.”
“Brilliant service from Warren and his team from the point of ordering up to delivery. Had regular contact and updates throughout the process with invaluable advice from Warren which was really helpful since I couldn't visit the showroom in person. The Huxley, which arrived on Monday was carefully delivered and placed in the room , it has exceeded my expectations, beautiful leather, extremely comfortable, a real quality piece of furniture which I look forward to enjoying for years to come.”
“Huxley 2 seater delivered yesterday. It’s a beautiful piece of furniture, in particular the quality of the hide, just as Warren promised. What a lovely business to deal with.”
“Have just taken possession of a beautiful 3 seater 'Oakley' Chesterfield. I can't thank Warren and the team enough for my very special purchase!! I have wanted a Chesterfield for a very long time and when my nan passed away recently and left me a little money, I decided this would be the perfect thing to spend it on. We did a lot of research before placing an order and visited a lot of show rooms before deciding to make the trip 'up north' to visit Warren in his showroom in Bollington. We were so glad we made the effort to drive the 4 hours up to see him. We'd already learnt a lot about his company from the brilliant videos he produces and were eager to try 'the most comfortable Chesterfield'. The visit did not disappoint! After visiting so many other companies, and sitting our butts down on what seemed like a hundred different sofas, these were truly the best. Also, Warren was happy to accommodate for exactly what we were looking for where other companies had failed. I was able to have the exact depth, colour, legs and studding. We'd been looking for a really deep Chesterfield and the Oakley was exactly what we were looking for. It really is a truly beautiful bespoke piece and a wonderful, life long addition to our home. From order to delivery took just over 10 weeks and has been worth the wait. We are now in the process of replacing the other sofas in our home and will be adding footstools too. The only problem now is which style to choose from....but we can't wait to welcome those pieces into our home too! If you are in a similar position and are trying to decide where best to spend your money, you should definitely make a visit to see Warren or at the very least check out their website as it's full of interesting videos and information on the other ranges they stock. It was a pleasure buying from a family business and I look forward to my next purchase with them.”
