“We recently purchased a Kempster Sofa and two chairs from S. W James. We are extremely happy with them. We had excellent service and we were well looked after when we visited the showroom. Warren gave us regular updates on the progress while it was being made. The quality is excellent and we love the Union Jack labels. Excellent touch. The quality is exceptional. Excellent all round. Thank you”
“Outstanding service from Warren and the team at SW James. From having decided on an Atticus 3 seater sofa to complement our luxury rental home in the Cairngorms National Park, to the delivery of our sofa, the communication and customer support was exceptional. The sofa itself is luxurious and very comfortable, just as we had expected. A very satisfied customer.”
“We ordered two Chesterfields with the Heritage leather and honestly, the quality and workmanship is fantastic. We couldn't be happier with them. Also the customer service and after sales was amazing. Allowing us to mix features from different couches, keeping us updated, making sure the delivery arrived at during the day. I can thoroughly recommend S.W James.”
“Kept me well informed whilst waiting for my delivery. Delivery was smooth with no issues. The hand made leather sofas are very beautiful, comfortable and very well made. A great family run Company. I would have no hesitation in purchasing from them in the future. I highly recommend them for top quality and most comfortable sofas.”
“We recently purchased a Monty Chesterfield and Dorothy bespoke chair complete with Union Jack design both products have impressed us with the craftsmanship and quality of the products. From the initial contact Warren provide swatches helped with the design and provided regular progress updates. The products offer excellent comfort and would enhance any home. I would recommend S W James if your looking for a chesterfield. give the company a try you won't be disappointed. Steve .”
“we had our sofa from this company it was fantastic exprience from the first day till now. I cant discrabe how happy I am. sofa is worth it every single penny I paid. thank you for everything.”
“Just had my new sofas delivered they are absolutely stunning, the quality is first class We did go to see them before but if you can’t then go ahead and order you won’t be disappointed Thanks to Jamie and warren I know we’re going to have this furniture for years it’s lovely”
“I can’t say enough about S.W James. I had travelled 4 hrs each way to go to their show room, and was it worth it . The standard of customer service from start to finish has been outstanding !! Warren and his team were brilliant to deal with absolute dream and my chesterfield is amazing .i am over the moon !! Don’t shop anywhere else . Buy from here you won’t be disappointed !!”
“We did a lot of research to fine a Chesterfield sofa. We traveled to the showroom and met Warren before buying a Huxley 3 seater and 1 seater plus footstool. The service we have received was excellent. Good communication throughout. We have had the furniture for a couple of weeks and have to say we could not be happier. Each product is made to the highest standard. Totally recommend the products and service provided.”
“Amazing from start to finish! We ordered the Lennox in honey, 3 seater, 2 seater and armchair. We took a risk as we hadn’t actually viewed them in person!! But all the other reviews are great. Well they all arrived today and they are absolutely amazing! Not only do they look stunning, they are really comfortable and really really well made. Warren kept us informed every step of the way with update emails. Delivery was great too, they came in removed all the packaging, attached the legs and placed them exactly where we wanted them. We love them so much we have just ordered a foot stall!”
“We were looking to replace our Chesterfields and found S.W.James online. I rung this company and asked the lady who answered my call if they do Chesterfields made to measure to which she said she would get Warren to call me. Warren called me within 10 mins of my call. I arranged to see him the next day at their showroom. Wow it was an amazing experience! Warren made us feel very welcome, he is a very polite gentleman Showed us around the showroom and explained everything in great detail. I had my measurements with me as asked by Warren. We also wanted the Chesterfields higher than we had. He suggested behive feet. So I ordered a 3 seater and a two seater Chesterfield in antique grey with behive feet. Also said we would get updates on the Chesterfields. When we got home we decided to place an order for a desk chair too! I received an email every week regarding details on how my order was coming along. When my order was ready I received call from Warren telling me my order was ready for delivery. We were so excited! Warren also said the delivery men would call me prior to my delivery. They called me and said I would be their first drop and would call me 30mins before their arrival. Delivery men were absolutely amazing too. Removed my old Chesterfields and brought in my new ones. My Chesterfields-absolutely stunning!! And desk chair too! They took away all the wrapping too. We absolutely love our Chesterfields and the chair. Workmanship is Excellent! Warren and his team are very passionate about their excellent work. 100% recommend Warren and his team! Thank you so very much Warren and team.”
“We have had the most wonderful experience dealing with Warren and his team at SW James. From when Warren met us at the door of the showroom, in the beautiful canal side location in Bollington, we felt were in good hands and we weren’t wrong. He didn’t rush us into placing our order and he gave us the time during our appointment to make sure we made the right decision. When you visit the showroom, you have the place to yourselves and Warren’s full attention. If I’m honest, I usually dread visiting showrooms, as I hate being made to feel I’m being constantly watched by sales staff waiting to pounce but Warren made us feel like we could take as long as needed. The whole experience was pleasant and stress free. Our dog Bertie, also enjoyed the visit and took the opportunity to ‘try out’ the different sofa’s to make sure we ordered the one that best suited his sleeping requirements, which turned out to be Huxley. From placing our order through to delivery, Warren kept us updated and any time I had a query, my calls were quickly answered by his team and he always got back to me, personally, within an very short time, even when he was away on his holiday. Warren couldn’t have done anymore, to make the whole process as stress free as it was. He and his team provided a fabulous personal service. They made us feel that our business with them was truly appreciated. They couldn’t have done anymore for us, if they had tried. The delivery went smoothly and we are so happy with the quality and workmanship of the two sofa’s we now have in our home. They have had nothing but compliments from family and friends especially about how comfy they are. Thank you every one at SW James”
“We just took deliver of two Monty Chesterfield sofas and I can truly say we are delighted with them. The first thing that is apparent is the pure quality of craftsmanship and materials. The sofas are made by time honoured traditional methods and it shows. The leather is top quality and clearly superior to anything you would encounter at a chain furniture store. Warren the managing director has shown dedication above and beyond what I consider good service. He took time to explain the different types of leathers and the vigorous standards involved in the manufacturing process. He is clearly passionate about his company and it is reflected in the finished product. The whole ordering process was smooth from start to finish with regular email updates and clear delivery communication. The sofas were even unwrapped and placed in the exact position we wanted. I would highly recommend S.W. James.”
“Hi I have now had my sofa for a couple of months and they are brilliant the leather is soft and warm, the cushions are very comfortable, the suite is elegant but homely and we are delighted with it. Anyone think of getting one should do it best sofa I have every bought.”
“Excellent service from start to finish. Warren and the team really cannot do enough for you to make sure you are 100% satisfied. I would certainly recommend and we will be back in the future.”
“Had our sofa for some time now.It actually is getting better and better. It’s becoming softer and very slightly more used looking , which is what we wanted. Buying process was easy and delivery as promised! Very pleased with our purchase.”
“Outstanding build, quality and service. A strong sense of tradition in every possible sense of the word. Well done indeed. Deserving of the highest possible recommendation.”
“After an excellent discussion or two covering options, changes, etc. with Warren, I decided to purchase Sterling Antique Leather Chesterfield sofa and two Dorothy Wing Chairs Antique red. Warren kept me informed of progress and the delivery was earlier than expected which itself was done with care. Also, the sofa feet were changed on delivery and look better aligned with the chairs. The quality of the product is superb, fantastic craftmanship and an all-round excellent service. If you have the money, I would strongly recommend S.W.James for a long-lasting product that will significantly enhance your room.”
