“Confusion over delivery date. Told Thursday, then Friday. No advanced confirmation of delivery.
Took 7 working days from order to delivery vs the 3-5 days advertised.”
“It would have been useful if you could have phoned.me on the day of delivery. The driver didn't advise me on what delivery was being made until I asked. He then found our house and it then went okay
C Gardner”
“3 ton of smokeless coal delivered in 5 days,with good conunacation all the time, but very disappointed with the coal so far as every bag ive used is very wet and lots of small pieces, will think twice before ordering again”
“We’ve ordered coal previously and have been very pleased but unfortunately the last order arrived soaking wet and is difficult to light and doesn’t burn hot until all the water has evaporated which takes a while. As stated previously we have always been happy but not this time unfortunately.”
“Very quick to take payment and email to say order confirmed, that is where the customer service ended.
I had to chase the order and the representative I spoke to was less than pleasant. Not sure I would deal with this company again!”
“Can't fault The Coal Shop, but their delivery agent in Coventry is shocking.
Rude driver: no reply to my follow up email by the delivery company and the Coal shop.
Coal shop, good price etc. I've been a customer for many years but if they are using the same delivery company next time, I need to re-think.”
“No complaints about the Coal Shop, however the delivery company they used did not contact me to arrange delivery so I had to leave work to meet the driver - not the best!”
“I would have appreciated being informed by email about the delivery date. I had to phone you to confirm this twice. i felt I was left in the dark and worried I had been scammed not having being contacted 4 days after purchase.”
“Hello,
Please note that I’ve received the bellow order today.
I’ve ordered from you previously, this order however I’m not as happy with. Some of the wood seems to be extremely large, which is going to make it hard to actually use. I was under the impression that all pieces of wood should fit into a a log burner.
Also whilst bringing it into the house there was rubbish within the logs, small pieces of glass and an empty coke can. I just feel dissatisfied for the amount this has cost me it doesn’t feel very professional purchase. Maybe you could have a word with your employees not to put there rubbish into the bags of wood.
Please find photo attached.
Kind regards,
Mrs Smallman
Emailed you regarding this in the 31st Oct.”
“Got an email to say the delivery wagon is over weight so they had to removed two bags from my order, so i will be getting a refund for the two bags, 5 days of sending emails to ask were refund is with no reply.”
“stupid time slot 8am-5pm , no help at all really when i rang to speak with them asking for a more realistic time slot due to work. then left all gates ect open to our proerty only to be emailed at the last minute to say the day had changed! so had to leave it all open again another day.....”
“Great coal, delivery however was shocking, delivered on an articulated lorry, driver had an attitude and held up the A140, dumped my delivery and left”
