“The best thing about The Devout is the excellent customer service. It’s so nice to have trust in a company and feel like a valued customer! In return, I value the service. And the clothes! Ethical choice all round and will keep going as long as I’m satisfied!”
“I recently received my first box from The Devout. I had been wanting to try it for a while, then had a 50% off for 3 months discount code that made it seem to good to miss!
My items arrived very quickly, and even when one item did not suit me, customer service were very friendly and efficient and sent me a replacement item the next morning! The clothes themselves are very nice, although one jumper was a bit bobbly and looked a bit more 'well-worn' than I was expecting.
I am very happy with the service so far and looking forward to styling up my new pieces over the next few weeks.
I would just suggest two small changes - 1) that the website lists the fabric composition for each piece. Two of my items were not the fabric I expected, for example I had expected a cotton jumpsuit to be woven rather than jersey fabric, and a top was a viscose blend while the image looked more like linen. Still nice items, but more info would have been great. And 2) the packaging seemed a bit odd, it was a very large box for three items, and they looked like they'd been chucked in. I suppose I was expecting them to come at least wrapped in tissue, or somehow more neatly arranged. Still this does not detract from the actual service or quality of the clothes. Overall I'm very happy!”
“This was my first time using Devout and I’m so impressed! I love the selection and it’s such good value. There was an issue with my order which was fixed so quickly, the customer service is absolutely brilliant. Really happy so far and excited to keep renting clothes, it’s such a fantastic initiative!”
“Customer service is always amazing! Clothes are usually brand new with tags or good as. Love the fact you can exchange for an extra fee and also you can buy the clothes at a discount if you love them!”
“Great customer service via the live chat, and very prompt and clear communication throughout. The selection of clothes available seems great and I am getting a lot of value from being able to try new styles risk free. Love the concept and the execution so far has been fabulous :)”
“The service is brilliant! You get to try new items without feeling guilty about cost per wear. Brilliant selection of high quality brands. The customer service when I have had any questions is brilliant. I have recommended to most of my friends.”
“Great customer service and delivery. I look forward to my next delivery.
Such a great step towards a more sustainable world. Since joining the devout I haven’t bought any new clothes.”
“My first order arrived quickly, well and packaged and the clothes are great, two pieces still had tags on. Am so impressed and can’t wait for next month.”
“Really good customer service via live chat with someone replying straight away. Some of the clothing sizes haven’t fitted- would be useful if there was a way to feed that back so future renters know- especially when things are size S/M/L”
