The Flower Shops Network Reviews

Name: The Flower Shops Network
Address: 367 Winchester Rd, Southampton, United Kingdom
Rating: 3.92

3.9 Rating 571 Reviews

71 %

of reviewers recommend The Flower Shops Network

Company Reviews

Questions

Metrics

3.9

Based on 571 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

020 3808 3818

Email:

contact@theflowershops.co.uk

Location:

367 Winchester Rd,
Southampton
United Kingdom
SO16 7DJ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers only lasted four days before they started to wilt. Not impressed at all and won't use this service again.”

Helpful Report

Posted 1 year ago

“Reasonable website but poor communication no confirmation of delivery, until a week after delivery… look for better, local, alternatives. I can’t answer any of the subsequent questions because I wasn’t provided with this information!”

Helpful Report

Posted 1 year ago

“I ordered using their same day service on Friday 14 July. Having ordered before the cut off time for that day I received a notification that the flowers would be delivered on the 14 July. Unfortunately they weren't delivered until the following day. Why offer this service if you can't fulfill the order?”

Helpful Report

Posted 1 year ago

“I happened to see the flowers sent and was really dissapointed. Thre roses, a few blue spily flowers and green leaves. Really not worrh the vale of £42”

Helpful Report

Posted 1 year ago

“I am afraid my review is not postive and I am unlikely to use your service again unless I get some form of compensation. My now 23 year old daughters birthday on the 6th of April we ordered her flowers on the 5th. I ordered Lillie’s and a very bright colourful bouquet appropriate for a young lady on a happy day . You sent Lillie’s alright but a very doudy looking bunch which for me would be suitable to an elderly lady I have attached pictures or what I ordered and what you sent. If we are not going to get what we ordered or thought we ordered we should be told. Perhaps you have this get out clause already but never the less it’s not very nice. If I order a blue suit and you sent me a grey one I would send it back. Add to this you sent the flowers late that day I think you should manage to send them in the morning of the bithdays .. Richard T Akerele”

Helpful Report

Posted 2 years ago

Dear Richard, I am sorry to hear that your experience with our service fell short of your expectations. We understand how important it is for you to receive the flowers you ordered on time and as per your specifications. As per our terms and conditions, substitutions are sometimes required due to seasonal and regional availability of certain flowers. We try our best to inform our customers of this possibility when placing their order and also via email confirmation, but it seems like we may have fallen short in communicating this to you. I completely understand your disappointment with the bouquet you received, and I am sorry that it was not what you had in mind for your daughter's special day. I can assure you that we take our customer's feedback seriously and are always looking for ways to improve our service. In regard to the late delivery, we apologize for any inconvenience caused. Our team works hard to ensure timely deliveries, but unfortunately, there can be unforeseen circumstances that can cause delays. Once again, I apologize for any inconvenience caused and hope to have the opportunity to make this right. Sincerely, Customer Service Team

Posted 2 years ago

“Happy with the flowers. But they arrived a day later than requested which is poor”

Helpful Report

Posted 2 years ago

Hello and thank you for reaching out to share your feedback. Please accept our apologies for the delayed delivery, our deliveries times are very important to us too, especially for birthdays. I am in the process of reaching out to all involved and hope to avoid this happening again in the future. Customer Service

Posted 2 years ago

“Disappointing that the flowers we not hand delivered and left on a door step. Also the flowers were not arranged as I would have expected. However the flowers are the correct type and seem healthy.”

Helpful Report

Posted 2 years ago

Hello and thank you for sharing your feedback, as I believe we have spoken about this on the phone. Some of our florists deliveries are conducted personally, while others are delivered using one of our courier. When delivered by courier we deliver them in a protective box (letterbox flowers) to avoid damage and preserve the flowers. We apologize for any confusion, but am very happy that the flowers were in good condition and quality.

Posted 2 years ago

“Flowers ordered for same day delivery which couldn't be met. Communication was great and agreed for flowers to arrive the following day which they did. Unfortunately, despite paying for a larger buch of flowers, the bunch that arrived seemed small - a large bouquet of roses only had 5 roses in it and barely filled the vase. Communication- 5 stars Delivery and product left me disappointed”

Helpful Report

Posted 2 years ago

Hello and thankyou for sharing your feedback today, we appreciate this and it does help us in keeping our quality and service to the levels expected. I'm sorry to hear that these were not met on this occasion, and we are reaching out to our florist partners to understand what went wrong. I shall also be reaching out to you privately over this matter.

Posted 2 years ago

“Flowers were beautiful but were left safely hidden on front door step. However, the recipient didn’t know they had been delivered as it was a surprise. There was no notification that they were there so it wasn’t until I emailed her from Australia if she had received flowers that she actually went and checked -24 hrs later!!!”

Helpful Report

Posted 2 years ago

Hello and thanks for sharing today your feedback. I'm sorry the flowers went unnoticed for 24 hours, it is normally our policy that if there is nobody home the flowers will be left with a neighbor and a card left with the recipient, or the flowers are left close to the door or porch so they can be found easily on their return. I will be speaking with our partner florist about this, though we are reluctant to call incase we ruin a surprise for the recipient. Although it is very nice to hear that the flowers were beautiful and met expectations. Regards Customer Care Team

Posted 2 years ago

“I was extremely disappointed by the bouquet my daughter received yesterday. Considering I paid almost £40 for this bouquet, it looked nothing like the flower arrangement in your website.”

Helpful Report

Posted 2 years ago

Hello and thank you for sharing your feedback today, I will be contacting you privately about the flowers your daughter received and hope to be able to reach out to our florist partners as well with your feedback.

Posted 2 years ago

“I ordered an arrangement called violet vibes (upgraded to large) through Interflora UK. Have been ordering through them for a special occasion for a few years and always really pleased with the product. However this time, the product was extremely underwhelming. The order was fulfilled about 3 days late (it was for a birthday) and was more foliage than flowers. I should just have ordered a tree.”

Helpful Report

Posted 2 years ago

Hello, and thank you for sharing your feedback today. As we informed you, a lack of stock during the Christmas period due to national transportation and mail strikes, meant that substitutions and delays were inevitable and out of our hands. I can see that at a glance the bouquet does seem a little greener than expected, the lilies have yet to open to give it a fuller colour and volume. We try to maintain our bouquet standards especially over the busy Christmas periods, and of course we will be reaching out to our partner florist over the bouquets resemblance to our advertised product. We try to maintain a high level of quality as well as value for money, but our apologies for any shortcomings you felt with your order.

Posted 2 years ago

“The flowers, when found the next day, were probably quite nice, but ruined after being left on a wall in the rain in a cardboard box, overnight. No obstruction was given for them to be just left somewhere, and the phone number of the recipient, who was home at the time of delivery, had been provided with the order I suggest you do not use Yodel again for deliveries, the driver had over 140 drops to make in a day, which is ridiculous. He arrived at 7pm. There is no porch at the delivery address, the house is set back from the road, with an unlocked gate. When i called to ask if they had been received, she said "no', and they were only found by chance the next day, already drying out instead of being put in water straight away. Delivery was requested around midday, Yodel offered only between 9am and 6pm. I have previously sent flowers by Interflora and they arrived on time and in good condition. In short the delivery service rates as abysmal”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback, we are very unhappy that your flower delivery went like this, of course as you know we have contacted our courier about this matter, and thank you for your understanding. I'm glad that the flowers were received after the "hunt". Again apologies for this delivery issue.

Posted 2 years ago

“4 arrived one arrived late. Great flowers”

Helpful Report

Posted 2 years ago

Apologies for the phone call volume, I have gone ahead and reordered the flowers, upgrading them to the "Letterbox Snowdrift" with our apologies. We will be addressing the matter with our courier partner responsible for this delivery. Thank you for your patience and understanding, I'm happy we were able to rectify the situation

Posted 2 years ago

“The flowers my mum received were nothing like the photo on the website. The packaging was brown paper and the flowers were disappointing. We paid £60 and I was disappointed by the photo of the actual flowers that were sent.”

Helpful Report

Posted 2 years ago

Dear Nicola, thank you for sharing your review. We are sorry to hear that you had such a negative experience. We would like the opportunity to rectify this situation and help make it right for you. Please know that we'll be reaching out privately to discuss your concerns in more detail. BloomLocal Team

Posted 2 years ago

“Very slow updates. The sale/confirmation states they will update you when the local shop are making the bouquet and when delivered. I had no update until the day after they delivered the item. Not ideal when you're spending that the amount we did!”

Helpful Report

Posted 2 years ago

Hello and thank you for drawing to our attention this matter, we are working on implementing a swifter confirmation system, unfortunately, a glitch in our system at the moment relies on us manually checking the orders and confirming these before passing the information onto you. We hope to be able to speed this up soon.

Posted 2 years ago

“While the flowers themselves were nice and reasonably priced the whole process was let down by the DPD delivery driver who delivered to the wrong house, took a useless photo as ‘proof’ of delivery. When I tried to complain I was fobbed off and told someone would call me. They didn’t. The flowers were ruined as they were left outside someone else’s house overnight at temperatures of minus 11!!!”

Helpful Report

Posted 2 years ago

I'm very sorry that your order was mishandled by a driver and subsequent lack of contact. I'm afraid that during the busy Christmas period DPD customer care is trying to cope with a high volume. I am very sorry to hear the flowers were ruined in the cold temperatures. I would like to reach out to you privately over this and hope to be able to make some amends.

Posted 2 years ago

“The flowers that were delivered were nothing like the bouquet I ordered. Unfortunate as they were quite pricey. Shame...”

Helpful Report

Posted 2 years ago

Good day, and thank you for sharing your feedback today. I think that your bouquet, unfortunately, seems not to be a very close match to our product at all, and for this, I apologize. I will be reaching out to you privately and hope to speak with our partners too and find out why you were not notified of substitutions for this order. Customer service team

Posted 2 years ago

“Completely different bouquet of flowers arrived, understand substitutions will be made depending on availability, but looks cheaper than photo online which I thought I was buying. Unimpressed.”

The Flower Shops Network 2 star review on 14th December 2022

Helpful Report

Posted 2 years ago

I'm sorry that the flowers as displayed on our website weren't available on this occasion, we try to maintain every order as close to our pictures as possible but in this case, I see the colours were not available, and for this I apologize. We are constantly trying to provide value for money during these harsh economic times and endeavor to keep our prices as low as possible, but our flower quality as high as possible. When substitutions are used we also keep those as fresh and close to the original pictures as possible, without resorting to cheaper options, but often upgrading to more expensive ones like the Lillies pictured .

Posted 2 years ago

“Was very disappointed at the size for the cost. Also it was supposed to be a basket but was no handle as shown in the advert. I wouldn't have bought it if I'd known the size regardless of cost of living just now. Once bitten....”

Helpful Report

Posted 2 years ago

Hello and thanks for sharing your feedback. We try to keep your orders as close to the website's brochure as possible, but sometimes we may have to substitute some flowers and normally we choose quality over quantity. Be that as it may, I shall be reaching out to you privately over this and also to our florist partners to ensure this doesn't happen again and to make amends.

Posted 2 years ago

“Flowers were lovely, but 1) I was able to order chocolates but was later told they sold out (refund pending), and 2) the handwritten note gave the wrong 'from' name entirely despite my name being on the order throughout. Embarrassing for me when the delivery was completed.”

Helpful Report

Posted 2 years ago

Hello, I'm sorry to hear that the card message was not the correct one. I'm in the process of reaching out to our partners and finding out what went wrong and hope to avoid this happening again. Thank you for bringing this to our attention.

Posted 2 years ago

The Flower Shops Network is rated 3.9 based on 571 reviews