The Flower Shops Network Reviews

Name: The Flower Shops Network
Address: 367 Winchester Rd, Southampton, United Kingdom
Rating: 3.74

3.7 Rating 608 Reviews

67 %

of reviewers recommend The Flower Shops Network

Company Reviews

Questions

Metrics

3.7

Based on 608 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

020 3808 3818

Email:

contact@theflowershops.co.uk

Location:

367 Winchester Rd,
Southampton
United Kingdom
SO16 7DJ

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The Flower Shops Network 5 star review on 5th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Did not deliver my order. Offered a refund, but nearly three weeks later, still not received my refund. DO NOT USE THIS COMPANY”

Helpful Report

Posted 3 weeks ago

“I placed an order two weeks before I needed them delivering for our 30th wedding anniversary. At mid-day the day before delivery (a Friday) I received a message to say the order is cancelled as there were no vendors in my area! This could have been dealt with sooner such that I could make alternative arrangements. To add to the miserable service I am still waiting for my £80.00 refund some 6 weeks later. Awful service. Tried calling customer service and no response...just held in a queue.”

Helpful Report

Posted 1 month ago

“One star to give a review. Should be no stars. They took my money within minutes of placing the order then wrote two hours later to say they couldn’t find a florist to deliver the order. Still waiting for a refund, after sending three emails to complain…do not use this service…complete failure customer saitsfaction”

Helpful Report

Posted 1 month ago

“Ordered flowers for a special 80th Birthday in advance of the date but they were not delivered and I was notified on the day that they could not deliver to the area as it was too rural. It would have been better if they could have informed me of this when I placed the order so I could make other arrangements.”

Helpful Report

Posted 1 month ago

“Terrible service. Promised next day delivery and only gave notice at the last minute they weren't able to do it, leaving me with no time to find an alternative. Don't toiuch them with a barge pole.”

Helpful Report

Posted 1 month ago

“Awful service, awful customer service Took my money for £75 then failed to deliver my items purchase on the next day delivery as promised. Birthday present failed and as qouted on there profile, refunds are upto 5-10 business days. Well thats a lie im on day 20 and havent received a refund, just excuse after excuse. 20/10 would not recommend”

Helpful Report

Posted 1 month ago

“Ordered flowers with guaranteed next day delivery, got an email the following afternoon saying the order could not be fulfilled.”

Helpful Report

Posted 2 months ago

“They are a scam. Ordered flowers in advance and at lunch time of delivery day 22 April 2026 I got an email to say they couldn't fulfill the order and that I will get a refund. Over 3 weeks later I still haven't been refunded. Basically theft.”

Helpful Report

Posted 2 months ago

“Don’t do it. What is the point of this organisation? I’m fuming. After 30 minutes on hold I get put through to voice mail. I then write an email and a few minutes later get an email ”oh yeah, we couldn’t deliver, do you want a refund?” Even had they sent this yesterday, I could have come up with a solution for my wedding anniversary. From what I read here, a refund won’t be forth coming. So now a section 75 claim..Tedious. I learned an internet lesson. I wonder have they ever delivered a bunch of flowers?”

Helpful Report

Posted 2 months ago

“Don’t do it. Ordered flowers on the 21st April, they took the money for the flowers within 30 seconds and soon after said they couldn’t fulfil my order and said I’d get my money back within 3-5 working days and here I am 14 days after with no refund.”

Helpful Report

Posted 2 months ago

“Rubbish service - do not use this company. Ordered flowers on Apr 28 and paid for next day delivery. Got an email the following day to say they could not do it so I could get a refund or arrange the delivery for the following day - which I did. Here we are on 05 May - still no sign of the flowers. No response to my email queries and no refund.”

Helpful Report

Posted 2 months ago

“They said delivery date one the day I ordered. Then get back to you that they can not find a shop that can deliver but can deliver the next day. The flowers didn't arrive till 4.00. Two days to make a delivery. Don't use this company Order number 50325”

Helpful Report

Posted 2 months ago

“Ordered same day delivery, after a day of no show I rang up the number, held on for half hour to be put through to an answerphone. Then emailed the company to be told they couldnt find flowers but could deliver 5 days later. They could have called me but didnt. Im now awaiting full refund....Avoid !”

Helpful Report

Posted 2 months ago

“Rubbish Next day delivery it's been two days and still no delivery. Do not use this company.”

Helpful Report

Posted 2 months ago

“Ordered same day delivery paid then told they couldn’t deliver same day so cancelled still waiting for refund over two weeks later. Won’t be using them again obviously.”

Helpful Report

Posted 2 months ago

“Absolutely appalling experience. I placed an order, had my payment taken instantly, and then—almost immediately—the order was cancelled. Nearly two weeks later, I’m still waiting for my refund. No urgency, no accountability. This isn’t just poor service—it’s unacceptable. Taking payment and then failing to deliver either the product or a timely refund shows a complete lack of professionalism and respect for customers. Avoid this company at all costs!”

Helpful Report

Posted 2 months ago

“This company is an out and out scam. they took payment on the 27th March and did not deliver flowers. Its now the 28th April and I still have not received the refund I have been promised. Avoid at all costs.”

Helpful Report

Posted 2 months ago

“This is the worst company I ordered flowers got cancelled and still waiting for my refund.”

Helpful Report

Posted 2 months ago

“The worst company that I have ever dealt with. Paid for flowers and ordered on the Thursday for a Saturday delivery. Finally delivered a week late once they had already emailed to say that they would refund my money. By then I had gone with Interflora”

Helpful Report

Posted 3 months ago

“Flowers ordered on the 23rd February for my friends birthday, they never arrived the company have promised a refund but to date 26 days on still no refund I have tried to contact them and nobody answers the phone I think they are scammers AVOID”

Helpful Report

Posted 3 months ago

The Flower Shops Network is rated 3.7 based on 608 reviews