Dear Janyce-Anna,Thank you so much for taking the time to share your feedback on The ID Band Company. We greatly appreciate your kind words and are thrilled to hear that you had a positive experience with us.
Thank you for your review, our bands are normally very robust unless over streched or caught on something. If you would like to email our customer service they may be able to help with this.
Sorry to hear that Derek. If you'd like to email us and tell us in more detail about what you expected our email is - Custserv@theidbandco.com
Kind regards,
The I.D. Band Company
“Good product but the largest one I could order was to small. I could hardly get it over my hand and was to tight on my wrist. But I was happy with the product even though I can't wear it.”
“Have used the company twice. The second time the bracelet's fastening is not well made and bracelet keeps coming off. Delivery has been good both times.”
Dear Tatiana, Thank you so much for taking the time to leave us a review! We truly appreciate your feedback and are thrilled to hear that you are satisfied with our services at The ID Band Company.
We are sorry to hear that the bracelets fastening keeps coming undone, we have had no other reports of this happening but if you would like to send us an email we may be able to help.
Thank you for your feedback. We've checked the tracking details for your order and the package is showing as having been delivered 2 days after it was sent. If you could contact our customer services team they will be happy to look into this for you. The email address is custserv@theidbandco.com
“Bracelet was bigger than advertised. I was very careful with the measurements. I had to return it at my own cost to get it to the size that I ordered.”
Thank you for your review, you ordered a bracelet in the size 7.25 inches and the bracelet we sent out to you measured from end to end 7.25 inches. You also confirmed in an email that the bracelet you received measured 7.25 inches.
“I’m really undecided so far. The bracelet seems good quality, the chain and clasp is good, the ID plate is good. The engraving has faded after only two weeks and has already lost the dark filler seen on the Ty and H in the photo. Delivery was quick, transaction was easy. 3/5 for me so far.”
Thank you so much for your feedback! We truly appreciate your time and effort in leaving us a review.
We certainly wouldn't expect the engraving to fade this way, especially after such a short period of time. Please can you contact our Customer Services team (email custserv@theidbandco.com) and we'll arrange for a replacement to be sent straight out.
Thank you so much for taking the time to leave a review of The ID Band Company!
We're sorry to hear that the band snapped after 6 weeks. The bands are normally very robust unless caught on something or overstretched. I can see that a larger size has now been ordered, was the original band too tight? This may be the cause of the band snapping.
