Thank you Thelma, we are so glad you could fine what you needed and hope you are sleeping more comfortably. We are here for your the next time you need us :)
“It was so easy to find out information for each topper, easy to compare and pick the right one for the right needs. Very user friendly website and easy to checkout too, really impressed!”
“Very easy to use the filter to narrow down our search.
Good amount of information on the items, much better than olther sites.
Easy to navigate.
Payment was easy via Shop.
Just hope the delivery is as slick, as this is a last minute purchase, we have unplanned guests over Christmas and the New Year who will appreciate the extra comfort.”
Thanks for your feedback, Jonathan! I’m glad you found the website easy to use. Trustpilot is something we’ll consider using in the future, so we appreciate you bringing it to our attention. If you need any further assistance, don’t hesitate to reach out.
Happy sleeping! 😊
“Easy to navigate website. Ordering is straightforward and everything is tidy and clear. Unfortunately, the long distance charge when you are on the mainland is a bit of a downside, also not being able to see reviews of the products like on most of the other websites is a limitation to the customer experience. I perfectly know that the matter is very subjective but in today's world reviews play a big part in online shopping. Customer service readily replied to emails and gave all the information needed within a day. Hopefully, the product will be as good as the company's reputation, time will tell.”
Hi Fabrizio,
Thank you for your honest feedback and for highlighting both the positives and areas where we can improve. We’re glad you found the website easy to navigate and had a good experience with our customer service.
We appreciate your point about reviews and understand how important they are in the decision-making process. We’re working on enhancing the experience and syncing our reviews with the website and hope to meet your expectations with the product quality.
Happy sleeping! 😊
Hi there,
Thank you for your feedback! We’re pleased to hear you had a smooth experience with our website and received your confirmation quickly.
Happy sleeping! 😊
