Hi Michael, thanks for your feedback.
We do offer free shipping on orders over £50, but unfortunately, your order didn’t meet the threshold this time.
Hope you love your purchase! Happy sleeping 💤
“Easy to find and order products.
Always happy to find a company accepting the Blue Light Card.
I was a bit confused by your returns policy, which states, "Every product has a minimum of 14 business days for you to return or exchange from date of delivery." Do you really mean 'minimum'? If so, what is the maximum time limit for returning a product?”
Thanks for your feedback, Akiva! We’re glad to hear you’re happy with your purchase.
For future reference, you can use your AMEX card if it’s linked to your PayPal account at checkout. We hope that helps!
Happy sleeping! 💤
Thanks for giving us a try! We’re glad to have you on board, and we hope your experience gets even better with time. Feel free to reach out if you need any help. 😊
Happy sleeping! 💤
Hi William,
Thanks for your review! We’re pleased you found our service prompt and efficient. If there’s anything we can do to make your experience a full 5 stars next time, let us know!
Happy sleeping! 💤
“Mattress Topper arrived promptly and in good condition. I was disappointed with the product in one way as it looked thinner than the image portrayed (same width edge but flat not thick after leaving for half a day to plump up). It has made my new mattress a little softer but you need to state not as image.”
Hi Dee,
Thank you for sharing your thoughts with us! We’re glad your mattress topper arrived promptly and in good condition. We’re sorry to hear it didn’t meet your expectations in terms of thickness. We truly appreciate your feedback and will take it into account when updating product images and descriptions.
Happy sleeping 💤
Thanks for your feedback, Joanne! We’re happy to hear that the website was easy to navigate and order from.
Regarding delivery, we aim to dispatch all orders as quickly as possible, and typically you’ll receive an estimated delivery date during checkout, so you’ll know when to expect your items.
If you need further clarification, don’t hesitate to get in touch!
Happy sleeping 💤
Thanks for your feedback, Marie! We’re so glad to hear that you found our website easy to navigate and that ordering your mattress topper was a breeze.
Happy sleeping 💤
Thanks for your review, Christine! We offer free delivery on orders over £50, and your order was unfortunately under that amount. We hope you’re still happy with your purchase!
Happy sleeping 💤
“Great experience! However, because I haven't slept on it yet I feel 4 stars is good. If you were to ask me again tomorrow it could be 5 . Feels , really luxurious though.”
Thanks for your review, Sheila! We’re thrilled to hear you’re enjoying the feel of the product so far. We hope it provides you with the perfect sleep experience, and feel free to reach out if you’d like to share your thoughts after you’ve had a few nights with it.
Happy sleeping 💤
Hi Mark,
Thanks for your feedback! We appreciate your suggestion, and we’ll look into adding more detailed information on our product descriptions.
Happy sleeping 💤
“The company,the service brilliant but my topper is rubbish, twice the cost of a single quilt and it's as thin.
To be fair I thought it was way too cheap so I got what I paid for.
I will haveca look again at your products to see if you have something that is nearer what I want.”
Thank you for your feedback, Irene. We’re glad to hear you were happy with our service, though we’re sorry the topper didn’t meet your expectations. While this particular product might not have been the right fit, we do offer a wide range of toppers, including those with additional thickness and support, which might be closer to what you’re looking for. If you’d like any guidance in finding the perfect match, feel free to get in touch—we’re here to help. 💤
“So far the experience has been pretty easy. Only thing I think would be better is if there was an idea on delivery time after order.
Haven't received the item yet so can't comment on that.”
Thank you for sharing your feedback, Gemma! We understand how helpful it would be to have a clearer idea of delivery times. For most items, delivery usually takes 3-5 days, but there may be slight delays, especially around busy times. We hope your item arrives soon, and we’re excited to hear your thoughts once you’ve had a chance to try it out!
Happy sleeping! 😊😴
