The Nappy Lady Ltd Reviews

Name: The Nappy Lady Ltd
Address: Unit C, Linsford Business Park, Linsford Lane, Mytchett, Surrey
Rating: 4.85

4.9 Rating 255 Reviews

97 %

of reviewers recommend The Nappy Lady Ltd

4.9

Based on 255 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

1252 372266

Email:

advice@thenappylady.co.uk

Location:

Unit C, Linsford Business Park,
Linsford Lane,
Mytchett
Surrey
GU16 6DL

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The Nappy Lady Ltd 5 star review on 9th October 2023

Erin Penfound

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very happy with the nappies. The website has lots of choices.”

Helpful Report

Posted 1 year ago

“Really nice company. I filled in the form for a some advice, and within a few hours they sent me a personalised recommendation for my little one, with a particular fit I had asked for (chunky monkey!) and taking into account drying facilities and other preferences, with lots of other helpful information. When I placed an order it arrived faster than the estimated time and washing care instructions were also emailed over. Really thorough, friendly and helpful service.”

Helpful Report

Posted 1 year ago

“Bought 2x Merula Menstrual cups from them as a) cheaper than the global online place and b) delivery was 3 days quicker! Cannot fault the entire process. Great stock of the items in colour and size choices. Paid for delivery but I do not mind as is cheaper and quicker than me going out to the shops. And delivery was super quick. Great experience all in all.”

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Posted 1 year ago

“Speedy delivery, good range of products. Many thanks!”

Helpful Report

Posted 1 year ago

“Excellent place to source really useful info on all things reusable nappy and a great selection of products. I recently purchased the Nox hemp night nappy which is a collaboration between The Nappy Lady and Little Lovebum and it’s such a fantastic nappy for my little heavy wetter. I’ve finally converted my husband that reusables are better overnight and we’ve since purchased more. We also have the fluffy organic Petit Lulu maxi night and this is a great nappy too. We pair them with a motherease air wrap or the petit lulu pull up wrap and have been leak free for over two weeks now!”

Helpful Report

Posted 1 year ago

“After an initial very confusing period trying to understand the world of reusable nappies generally (my heavily pregnant brain couldn't contain all the different systems and variables!), I've been impressed with the knowledge and helpfulness of everyone I've communicated with at TNL. Managed to get a Bimbles newborn hire kit (with MotherEase wraps) at absolute last minute which arrived very swiftly, and started using it after a few weeks of acclimatising to our new life and little boy. This kit was particularly recommended as we're both tall parents and our son was born 7pds 15oz, not a chub but long! Quickly got used to fitting them (takes a little practice to see when they're too loose etc) and the washing pattern (3x a week using disposables at night), the nappi nippas give a lot of flexibility as to how you fit around the crotch which is good. Impressed at the absorbency - outside can feel completely soaked but fleece inner barely and always soft. If there have been leaks it's because we've not fitted everything together correctly whilst still learning, and the only leaks happening now 1 month on come from disposables. My son is exclusively breastfed so there are some impressive liquid poos but the nappies handle them if we've fastened everything well. Useful to note: good to do an initial fastening and be aware that the cotton likes to relax, after which you can refasten more tightly. This is probably due to being tumble dried. I also purchased the accessories kit including bucket and 2 laundry bags, 1 of the bags was missing but TNL immediately sent me the 2nd without trouble even though I only informed them of this 5 weeks after having received everything. These little things in customer service make a big difference to a new mum, so thank you! I'll certainly be returning to purchase with TNL when our hire period ends, it's a great way to understand the system and get used to reusebles.”

Helpful Report

Posted 1 year ago

It's wonderful to hear how well you've been getting on with the Bimbles hire kit. I'm glad you love them just as much as I do. I used them on my babies too (now big teenagers) and wanted to create the hire kits so everyone has the chance to economically use tiny newborn nappies. As soon as baby is bigger please don't hesitate to ask for help with your bigger sizes. Wendy The Nappy Lady

Posted 1 year ago

“Will order again. Really helpful when I needed to join two orders into one, after I noticed a quantity problem. Love the nappies too. Washed and prepared for baby in the next few weeks :)”

Helpful Report

Posted 1 year ago

You're more than welcome. glad we could combine the orders for you.

Posted 1 year ago

“Bought the carry potty in the fun dinosaur design and it's brilliant. We are taking our EC journey on the move and this is perfect for helping us do this. Can always rely on The Nappy Lady!”

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Posted 1 year ago

Thank you for the great review. Let us know how you get on with your EC journey. We have just started offering free EC demos too if you need some more help.

Posted 1 year ago

“Such an amazing resource for cloth nappy information and troubleshooting! My order arrived so quickly and everything is brilliant. I've learned so much from their questionnaire and blog posts, and their customer service is fantastic.”

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Posted 1 year ago

Thank you for your 5 star review. You've made my day! Always a pleasure to share my knowledge and help families on their nappy journeys. Wendy - The Nappy Lady

Posted 1 year ago

“Fabulous product, packaging and delivery”

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Posted 1 year ago

Thank you for your feedback, i'm delighted to hear you've happy with your items and our service. Wendy

Posted 1 year ago

“Fab products delivered quickly, definitely recommend buying from the nappy lady.”

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Posted 1 year ago

Thank you! Your review has made my day! Wendy

Posted 1 year ago

“Very efficient and fast delivery. Helpful customer service.”

Helpful Report

Posted 1 year ago

You are very welcome. Wendy The Nappy Lady

Posted 1 year ago

“Hi i just got the delivery and need wash first. Then i will do short review .The shipping was great tracking and all. THANKS Dan P”

Helpful Report

Posted 1 year ago

I'm delighted to hear your order has arrived safely with you.

Posted 1 year ago

“My baby isn’t due for a few more weeks yet, so I’ve not had a chance to test the actual products but the information on the website was useful, my queries were answered quickly and the ordering and delivery experience was great. Would recommend.”

Helpful Report

Posted 1 year ago

Thank you for your wonderful feedback. If you need any help once little one is here please do not hesitate to drop me an email. Wendy The Nappy Lady

Posted 1 year ago

“Excellent service in my purchase of a “my carry potty” for my Grandson. Arrived on time and a good price. Thank you”

Helpful Report

Posted 1 year ago

You're welcome. I hope potty training is going well. Wendy The Nappy Lady

Posted 1 year ago

“Great selection of products and super fast delivery!”

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Posted 1 year ago

“The Nappy Lady Ltd has educated me to choose the best type of nappy that works for us. Their description of the nappy, how to clean, how to use and what to do is phenomenal and I'm just happy I found them.”

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Posted 1 year ago

“I have so greatly appreciated the advice given from the Nappy Lady (Sarah replied to my emails). It has been invaluable for helping choose the right nappies for my baby. It’s so good to be able to get personalised advice and I’ve ended up with night and day nappies to suit my baby’s size, needs and habits. Thank you so much!”

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Posted 1 year ago

“Super fast delivery. Great quality items.”

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Posted 1 year ago

“Ordered terry towelins, muslins, nappi nippas and paperliners - delivery came quickly and happy wth the quality of the bits and bobs. Follow up emails about best folding methods etc have been very useful and online guides really helpful to get to grips with how to use reuseable nappies”

Helpful Report

Posted 1 year ago

The Nappy Lady Ltd is rated 4.9 based on 255 reviews