Total Cards Reviews

Name: Total Cards
Address: 6 Maple Way, Durham Way South, Newton Aycliffe, County Durham
Rating: 4.83

4.8 Rating 2,828 Reviews

96 %

of reviewers recommend Total Cards

About Total Cards:

We're the Cheapest and most Reliable TCG Store online specialising in all major games. We stock Thousands of products from Pokemon, Magic the Gathering, Yu-Gi-Oh!, Cardfight Vanguard, Weiss Schwarz, Dragon Ball Super, Dungeons & Dragons and much more! We also stock the very best in card protection, board games, video games and comic books!

We have reviews from customers who we've helped save money and deliver the very best service! With years of experience, and millions of cards sold we're the highest-rated and trusted place for all your TCG supplies.

With Free delivery for UK customers on orders over £20, reward points on every order, epic giveaways running every week, and our very own rewarding affiliate program, it is no wonder that we have amassed a following of awesome customers who trust us to deliver the highest quality service, order after order!

Cheapest Prices
We won't be beat on price! We are dedicated to being the cheapest retailer for all of your favourite gaming items and products! If you find another retailer that has us beat, then just let us know and we'll do our best to price match!

Comprehensive Support
We offer round-the-clock support on our site and social media profiles for any customer queries and questions! Our dedicated support team are super passionate about what we stock and always want to give you the 5* service that you deserve!

Massive Range
With Thousands of products on our site, our Product team are always working hard to ensure that we have the latest product with enough stock to go around! If we don't have what you're after, just drop us a message through our support or social media channels and we'll do our best to get what you're looking for!

Visit Website

Phone:

03335770094

Email:

support@totalcards.net

Location:

6 Maple Way,
Durham Way South,
Newton Aycliffe
County Durham
DL56BF

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Total Cards 5 star review on 2nd June 2025

114

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a product from this company, to give as a christmas gift. I ordered this item (that was not cheap) on 23rd November. The website stated it was released in December. After not receiving any communication of dispatch, I decided to email them to ensure my order was received. It was then that they decided to tell me there was a delay in them receiving this item and they were hoping it will be received at some point in those first 2 weeks in December. I didn't think it was a problem, as these things do happen. But again, after no notification, I had to chase them again. Only for them to say they are still waiting. This time I requested they please keep me updated, as this is meant to be a gift and I needed to know if it would arrive in time. They did nothing. I had to chase everytime, so I raised a complaint. I wasnt able to give this product as a gift at christmas, in fact the individual got nothing apart from an apology and me having to explain it should be arriving soon It is now 29th December, I see no hope in this product arriving this month! I have requested a full refund now, so we will see if they are able to do that or show how truly incompetent they are. I have gone on to order this product elsewhere, where funnily enough, it has already arrived (and was cheaper) and have given it to the individual who's gift it was, apologetically. In future I recommend Total Cards make it very clear on their website that delays can occur, which are out of their control, but should state they will do everything in their power to ensure this does not happen. The most frustrating thing has been the poor communication. Emails should be issued to those people whose orders are affected. Even if it is a generic email and only advises they are still waiting. Any communication is better than none. This will also likely reduce the amount of complaints they receive. Which I have investigated and looks as though they get a lot, but down play it on websites, such as Trust Pilot. As you can see from the top of the page when you go onto their page on Trust Pilot, they are showing misleading information and the star rating may not be correct. I can tell you now. There are a lot more complaints with this company than they show!”

Helpful Report

Posted 5 months ago

Hi Emma, Thank you for taking the time to leave a review here. We genuinely appreciate your feedback and are truly sorry that your experience with this pre-order did not meet expectations. Providing excellent service is our priority, and we are working diligently to improve this process for future orders. I’d like to address a few of the points you raised. As a retailer, we rely on our suppliers for stock, and in this instance, we were initially promised delivery within the first two weeks of December. Unfortunately, this did not happen, and we sincerely apologise for the delay. While it may not have been apparent, we were working daily to get updated information from our suppliers. However, they did not provide us with a confirmed timeline, leaving us unable to give you precise updates. This situation was truly beyond our control, and for that, I am deeply sorry. Regarding delays, we include a disclaimer in our Terms and Conditions to set clear expectations: "During the order process, we will display an estimated shipping timeframe from the date that you place your order (or a date for pre-order products). Shipping dates are estimates only and cannot be guaranteed. We will let you know if there are any problems with your delivery but cannot be responsible for any delays outside of our control." The full details are available here: Terms and Conditions. Additionally, on our delivery page, we highlight that: "While we're dedicated to making every effort to meet the indicated delivery times, it's essential to recognize that there can be factors beyond our control. Please rest assured that we're fully committed to ensuring your order reaches you as swiftly as possible." We understand that reading terms and conditions isn’t ideal, but they help set expectations around pre-orders and delays. As for communication, our intention is to avoid sending repeated emails with no meaningful updates. We strive to provide accurate, concrete information when reaching out. That said, I’ll ensure your feedback about this is shared with our team so we can consider better ways to keep customers informed in similar situations. In terms of your refund, it was processed promptly once our team returned from the holiday break on January 2nd. We apologise for any inconvenience caused by the timing of our holiday closure. Regarding TrustPilot, the status displayed on our account is unrelated to misleading information, and we are actively working with TrustPilot to address this issue. Once again, Emma, I’m truly sorry for the challenges you’ve faced with this order. We hope you might give us another chance in the future to deliver the 5-star experience we are committed to providing. Your feedback is invaluable to us, and we’ll use it to make improvements moving forward. Thank you for your understanding, and please don’t hesitate to reach out if you have any further concerns. Kind Regards Ryan

Posted 5 months ago

“I dont have it ??? 🤬🤬🤬”

Helpful Report

Posted 6 months ago

Hi Eric Thank you for taking the time to leave a review. I’m sorry to hear that your delivery hasn’t arrived yet. After checking the tracking details, I can see that delivery was attempted on both the 8th and 9th of November, I will be reaching out to you with the tracking details so that you can see what is happening. We understand how frustrating courier delays can be, and while these are unfortunately out of our control, we hope that your order reaches you very soon. If you’d like to leave feedback about the courier service, we recommend doing so on their Trustpilot page as they don't actively monitor our reviews. Once your order arrives, we’d be delighted if you could revise your review to reflect your experience with us directly, as we’d love the opportunity to serve you again and provide the 5-star experience we aim to give all customers. Kind Regards Ryan

Posted 6 months ago

“Unfortunately I cannot review this item as after a week I still haven't received it”

Helpful Report

Posted 7 months ago

Hi Andrea Thank you for your review, I have reached out to you as we can see that the order this is reviewing has arrived on the 18th, if you can reply to our email we would love to try and get this sorted for you Kind Regards Ryan

Posted 7 months ago

“Never received my order.”

Helpful Report

Posted 8 months ago

Hi There Thank you for sharing your feedback. We take all reviews seriously and use them to improve our services. We’re sorry for the delay in your order. I can see it was swiftly picked, packed, and dispatched on the 20th, but unfortunately, Royal Mail didn’t deliver on Sunday as expected, and it was delivered on Monday instead. While courier delays are beyond our control, we would recommend sharing your feedback with Royal Mail directly, as they often take customer feedback seriously. Since your order has now been delivered, we kindly ask if you’d consider updating your review. We hope the product was everything you hoped for! Thank you again for your review, and we hope to provide you with the 5-star experience we strive for in the future. Kind regards, Ryan

Posted 8 months ago

“It took 5 months after the product was released until I received it and only after I contacted customer service to remind them of my order.”

Helpful Report

Posted 9 months ago

Hi Ryan, Thank you for sharing your feedback. We take all reviews seriously and use them to continuously improve our services. We’re sorry your order took longer than expected to reach you. Unfortunately, the delay was due to issues with the manufacturer, which was beyond our control. We’re not happy about this either Ryan, and would recommend that you also share your feedback directly with the manufacturer, as they often overlook the concerns of suppliers and retailers. Please rest assured, though, that we would never overlook an order. The moment the stock arrived, we made it a priority to dispatch all orders, including yours, as swiftly as possible. Our support team did their best to keep you updated throughout the process. We understand this was frustrating, and we worked hard to minimise the impact of the delay. Unfortunately, certain manufacturers are known for slower stock distribution outside their main regions, which can cause setbacks like this. This is not the standard we set for our orders, Ryan, and we hope you’ll give us another chance to provide you with the 5-star experience that many of our other customers have received, as reflected in our reviews. Thank you again for your review. Kind Regards, Ryan

Posted 9 months ago

“one and only order on the site order still not received because unpleasant surprise to have customs fees to have the order i had to pay to avoid any return of order and request for refund”

Helpful Report

Posted 9 months ago

Hi Pellerin Thank you for sharing your feedback. We take all reviews seriously and use them to continuously improve our services. We’re sorry to hear about the customs charges you’ve encountered. Unfortunately, since Brexit, all international orders are subject to customs fees when entering your country, as outlined in our terms and conditions 😭. We do remove the VAT from your purchase at checkout. We are sorry that your order has been delayed. Customs clearance can take some time, but I can see that this has moved and your order should be with you in the next few days. We understand how frustrating these fees and delays can be and wish things were simpler, like before Brexit! We truly hope you’ll give us another chance, as we’re committed to providing the 5-star experience we know we can deliver. Thank you again for your review. Kind Regards Ryan

Posted 9 months ago

“delayed release with the same excuse of the suppliers fault, still haven't received an email to say that my other order has been shipped”

Helpful Report

Posted 9 months ago

Hi Stephen Thank you for sharing your feedback. We take all reviews seriously and use them to continuously improve our services. I apologise for the inconvenience regarding the delay in your order. Unfortunately, our suppliers have been sending stock in small batches, which has led to delays. While most of the stock has arrived, there are still a few items pending, but we expect them to be with us soon. We understand that this situation is far from ideal, and we’re sorry that your second order has yet to be shipped. Please know that we are working to get it to you as quickly as possible. We sincerely regret the extended delay and are committed to ensuring that future releases are more timely and arrive on schedule for all customers. This is not the standard we strive for, and we will do everything we can to ensure your future orders provide the 5-star experience we aim to deliver. Thank you for your review and we will continue to work to give you the experience we know we can give Kind Regards Ryan

Posted 9 months ago

“Recieved order very late”

Helpful Report

Posted 9 months ago

Hi There, Thank you for sharing your feedback. We take all reviews seriously and use them to refine our services. We regret that your order did not reach you in time for the release date. While we worked diligently to get the stock in as quickly as possible, there was a slight delay in receiving it. We’re glad to see that your order arrived shortly after the stock came in. We apologise for any inconvenience this may have caused and are committed to working with our suppliers to minimise delays for future releases. Thank you again for your review. This situation is not typical of our usual service, and we hope you’ll give us another chance to provide you with the 5-star experience we aim to offer all our customers. Kind Regards Ryan

Posted 9 months ago

“Having used Total cards for nearly three years this was the worst experience and that's over the courier having lost a parcel It took weeks for anything to show up and my total order wasn't fulfilled so I had to cancel it and use another provider It's also spilled over to my current order so unfortunately I'll probably find another provider for future purchases, because what's the point of a pre order when you get it five weeks later”

Helpful Report

Posted 10 months ago

Hi Liam Thank you for sharing your feedback. We take all reviews seriously and use them to continuously improve our services. We are sorry to hear that your last few orders have not met your expectations. Regarding the first order, we decided to send out the available stock to avoid a longer wait due to the delay from our suppliers. We understand this might have caused some inconvenience, and we are working hard to get the remaining product to all customers as soon as possible. We are in close contact with our suppliers to expedite the process and minimise any delays. We apologise for any frustration this may have caused and are committed to ensuring smoother and timelier releases in the future. We appreciate your understanding and hope you will give us another opportunity to provide you with the excellent service we strive for and we have for the past 3 years. Thank you for your review. Kind Regards Ryan

Posted 10 months ago

“I'm really not happy with the service. I preordered 2 products. One was ordered in April, the other was in June and neither has arrived. The release date was Last Friday and I am constantly told the same story about the supplier not having it in stock. I wasn't even informed it had not arrived until the day before release date. No warning or anything. I very much doubt I will be using the website again after this.”

Helpful Report

Posted 10 months ago

Hi Stuart Thank you for reaching out and sharing your concerns and thank you for sharing your feedback. We take all reviews seriously and use them to continuously improve our services. We sincerely apologise for the inconvenience you've experienced with your preorder. We understand how frustrating it is to wait for products, especially when you've preordered them well in advance. The delay was due to unforeseen issues with our suppliers and manufacturers, which unfortunately affected the timely delivery of your items. However, we are pleased to inform you that the products have now arrived and will be dispatched to you promptly. We greatly value your feedback and will be taking it on board to improve our services and communication. We strive to provide a better experience for our customers and appreciate your understanding. Thank you once again for your review Kind Regards, Ryan

Posted 10 months ago

“Be careful buying from here. You may get used stuff. The pictures make it seem like its brand new but its not. Stain on poster. Paper poster so I can't wipe it off.”

Helpful Report

Posted 10 months ago

Hi, Thank you for taking the time to leave a review, we do apologise you have received this item with some damage we would like to clarify that we do not sell used products and all products come from sealed items. If you can contact customer support and raise a ticket we would be more than happy to assist you with this in resolving the issue.

Posted 10 months ago

“Still not received pre ordered cards over week and half ago release date was should have gone somewhere else!!!!!!! What is the point of a pre order when you have to wait ages afterwards to receive item . As I said still not received”

Helpful Report

Posted 10 months ago

Hi Angela Thank you for your feedback. We take all reviews seriously and use them to continuously improve our services. We sincerely apologise for the delay in delivering your order. According to our records, it should be delivered today. We understand your frustration, especially as it was a pre-order, and we are truly sorry for any inconvenience this has caused. Our team has worked diligently to expedite your order despite the backlog, which was unfortunately beyond our control. Please rest assured that we are committed to preventing such delays in the future. Thank you for taking the time to review your order. We hope you thoroughly enjoy it once it arrives. Kind regards, Ryan

Posted 10 months ago

“I've been desapointed about shiping taxes”

Helpful Report

Posted 10 months ago

Hi Julien Thank you for your feedback. We take all reviews seriously and use them to continuously improve our services. We apologise for the additional charges you incurred upon the product’s arrival in your country. Unfortunately, this is due to customs taxes imposed after the UK left the EU and affects all international orders. To help mitigate this, we ensure that VAT is removed from all international orders. The shipping costs displayed are just the shipping, unfortunately. We are continuously exploring ways to make international shipping more affordable and efficient, and we hope to improve this in the future. Thank you for your review, and we hope you enjoyed the product. We hope we might see you again in a future order and if so we look forward to serving you again. Kind Regards, Ryan

Posted 10 months ago

“I have just received my comic which I've been looking forward to, unfortunately I've had to put it under a few heavy books as it arrived bent. Not something you want to see as a collector”

Helpful Report

Posted 11 months ago

HI Amy We are so sorry that your order arrived bent 😭😭, This is not something that we as a company would like to see happening, we will be reaching out on our support email to ask for some photos of the damage and how it was delivered. We once again apologise for this happening. This is not something that happens frequently and usually, they do arrive well 😭 Hopefully we will be able to get this sorted for you Kind Regards Ryan

Posted 11 months ago

“Late delivery, then wrong product delivered and then dissapointing and unhelpful customer service. Just left me feeling regret for pre-ordering with Total cards and not confident to pre order again or order anything that might be time sensitive or risk selling out.”

Helpful Report

Posted 11 months ago

Hi There Thank you for taking the time to review us. We take all 1-star reviews to heart and use them to better our service in the future. We are sorry that your order was late. I can see that this was due to a delay with our suppliers in getting the stock to us. Our team worked overtime to ensure orders were sent out as soon as the stock arrived. We are working closely with our suppliers to prevent such delays in the future. We also apologise that your order arrived with the wrong product. While we strive to minimise errors when packing, we are still human, and mistakes can happen. I can see that our support team followed the procedures in place for such situations and contacted you within the same day as your email in with several solutions to resolve the issue. We apologise if our support team seemed unhelpful and they will work to improve based on your feedback. Once again, we apologise for the delay and the inconvenience caused by the incorrect product. We are committed to working harder to ensure future orders are not delayed and are shipped correctly. This situation does not reflect our usual standards, as shown by the many positive reviews on Reviews.io. We hope you will give us another chance to provide you with a 5-star experience. Thank you once again for your feedback, and we hope to see you again to give you a better experience that we know we can deliver. Kind regards, Ryan

Posted 11 months ago

“Nothing good on the package.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your review. We genuinely value all feedback as it helps us improve our services. We noticed that you gave us a 1-star rating and would greatly appreciate any details you could share about your experience. It seems that you may not have received the best results from a product you have ordered, and we'd love to understand how we can make things better for you, as most of the items we sell are not made by us. If you have a moment, we would appreciate it if you could provide a review specifically for the product you received. Additionally, we welcome any feedback on our overall service as a company. We hope that, despite the product not meeting your expectations, you found our service and shipping to be top-notch. We strive to provide a 5-star experience in all aspects of our business. Thank you again for your review. Your insights are invaluable to us, and we look forward to hearing from you. Kind regards, Ryan

Posted 1 year ago

“First time buying pre-ordered twilight masquerade (21st may) 4days before release date (24th may) ment to be royal mail 48hour here for release day didn't receive until 29th of May absolutely shocking won't be buying from them again!”

Helpful Report

Posted 1 year ago

Hi Daniel Thank you for taking the time to review us on Reviews.Io. We value all feedback and strive to improve our service. We apologise that your order was not shipped in time for the release. We shipped it as soon as the stock arrived, but the courier delay was unfortunately beyond our control. Additionally, the shipping method you selected was affected by the Bank Holiday and the courier's no-delivery policy on Sundays. We are truly sorry that your first order with us was not satisfactory. This situation was a result of a series of unfortunate events and does not reflect our usual standards. We hope you will give us another chance to provide you with a 5-star experience. As evidenced by our numerous positive reviews, we work diligently to fulfil orders promptly. Thank you again for your feedback. We hope you reconsider and allow us to demonstrate our commitment to excellent service. Kind Regards Ryan

Posted 1 year ago

“Waiting for my Pokemon Masquerade cards. I had to email them to find out where my delivery was, to be told they had been delayed by a "courier"!! They would be sent out when they arrived, but received the same cards from other Card suppliers 2 days before release?? It is now 4 days later and still havent received my order. Would i use Total Cards again? NO, didnt even offer a free pack of cards as way of an apology. Good tip.....keep your customers happy or you will lose them like oyu have lost me as a customer!! Suggest using Magic Madhouse for all your card requirments like i will from now on.”

Helpful Report

Posted 1 year ago

Hi Andrew Thank you for taking the time to review us here on Reviews.Io. We take all feedback to heart and will always look to improve our service We are sorry that this order was not shipped for the release, I can see that the support team have let you know that there was a courier delay, this is not something that we can control and is not due to factors that we can control, once the stock arrived the team worked to get this out to all customers ASAP We apologise that this has not arrived yet, I have looked at the tracking and this would have been delivered yesterday but due to the Bank Holiday it was not, it should be with you today though We are sorry that you have had this experience with us, this is not something we as a business like to put our customers through, as you can see with our countless other reviews, we work our hardest to help as much as we can. We hope that you would be giving us another chance for a future order to give you the 5-star experience we know we can give you although we do respect your decision Thank you once again for the review and we will make sure to work to make our service better and we do hope that we might see you again in the future for a second chance Kind Regards Ryan

Posted 1 year ago

“Unable to award higher than one star at the moment. I paid for tracked 24hr delivery via Royal Mail on Thursday 02/05 and it is now Monday 06/05 and there is still no tracking data available. Hoping that the cards turn up tomorrow in good condition, especially after having this site recommended to me. Having said that, paying for next day delivery and not receiving the order for 4 days is rather annoying.”

Helpful Report

Posted 1 year ago

Hi Benjamin Thank you for taking the time to review us and for leaving us this Feedback. We take all feedback to heart and will look into making this better in the future. I have looked into this order and can see that this was ordered on the Thursday Night after Royal Mail had already picked up for the day, this was packed and shipped on the 3rd Unfortunately, the shipping method you have selected is a Signed delivery option, this doesn’t update the tracking until they attempt delivery and delivery times can sometimes be affected by external factors such as delays in your area or at the depot. I understand how frustrating this can be and I am sorry for any inconvenience it may have caused, you can always reach out to our support team (support@totalcards.net) who would be more than happy to look into this with Royal Mail 😊 I do hope that your order will arrive to you very soon, although I understand that Monday the 6th is a Bank Holiday which may cause further delay Thank you for taking the time to review us and we do hope that this doesn’t dissuade you from any future orders and thank you for reviewing us and we will work our hardest to make sure all future orders are a 5* experience that we know we can deliver! Kind Regards Ryan

Posted 1 year ago

“Cards arrived at least 6 months late”

Helpful Report

Posted 1 year ago

Hi Billy Thank you for taking the time to review us, all feedback is taken to heart and we will work our hardest to make sure that these are worked on. We are sorry for the delay in your order, the supplier we ordered these from let us down majorly and we worked our hardest to get them in as soon as possible and out to you as soon as we can. We have moved to a new supplier who has been on time with most new releases lately, especially Pokemon, we hope that you may give us a second chance to give you a better experience We once again apologise for this delay, it is not the status quo, we hope that we will see you in a future order to give you the 5* experience we know that we can give!!! Kind Regards Ryan

Posted 1 year ago

Total Cards is rated 4.8 based on 2,828 reviews