Total Cards Reviews

Name: Total Cards
Address: 6 Maple Way, Durham Way South, Newton Aycliffe, County Durham
Rating: 4.83

4.8 Rating 2,808 Reviews

96 %

of reviewers recommend Total Cards

About Total Cards:

We're the Cheapest and most Reliable TCG Store online specialising in all major games. We stock Thousands of products from Pokemon, Magic the Gathering, Yu-Gi-Oh!, Cardfight Vanguard, Weiss Schwarz, Dragon Ball Super, Dungeons & Dragons and much more! We also stock the very best in card protection, board games, video games and comic books!

We have reviews from customers who we've helped save money and deliver the very best service! With years of experience, and millions of cards sold we're the highest-rated and trusted place for all your TCG supplies.

With Free delivery for UK customers on orders over £20, reward points on every order, epic giveaways running every week, and our very own rewarding affiliate program, it is no wonder that we have amassed a following of awesome customers who trust us to deliver the highest quality service, order after order!

Cheapest Prices
We won't be beat on price! We are dedicated to being the cheapest retailer for all of your favourite gaming items and products! If you find another retailer that has us beat, then just let us know and we'll do our best to price match!

Comprehensive Support
We offer round-the-clock support on our site and social media profiles for any customer queries and questions! Our dedicated support team are super passionate about what we stock and always want to give you the 5* service that you deserve!

Massive Range
With Thousands of products on our site, our Product team are always working hard to ensure that we have the latest product with enough stock to go around! If we don't have what you're after, just drop us a message through our support or social media channels and we'll do our best to get what you're looking for!

Visit Website

Phone:

03335770094

Email:

support@totalcards.net

Location:

6 Maple Way,
Durham Way South,
Newton Aycliffe
County Durham
DL56BF

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Total Cards 5 star review on 31st May 2025

111

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived in good condition and quicker than expected, however the paper/cardboard pieces inside of the box creates a lot of dust. Maybe styrofoam would be a better option.”

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Posted 6 hours ago

“Good site for cards when things don't sell out super fast and also good for singles for collections”

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Posted 3 weeks ago

Hi Steven, Thanks for your 3-star review! We’re glad to hear you find our site useful for cards and singles. We do try our best to keep these stocked. Lately, the hype for Pokémon has been overwhelming, and we are selling out quickly on anything we put online. We do try our best to keep things stocked and if you are ever in the area, we do have some in-store only exclusives! We appreciate your support and hope to see you back soon, hopefully, we will have more Pokémon items to sell in the future!! Thank you for your review and here is to the future!! Kind Regards Ryan

Posted 3 weeks ago

“I've been visiting Total Cards for around a year and a half now. Initially the staff were pleasant, stock was abundant and prizing was consistently sound. Now I've come to realize that staff quite frequently come and go at Total which is sad because it takes me a while to learn names, stock for magic has been dire the last couple months which has made it harder and harder to justify the £8 entry fee for the commander league if I'm having to buy the same pack that I could care less about for which the prizing seems to be whatever isn't spoken for. I'll also comment on the Tarkir Dragonstorm Prerelease. Friday night had an online listing with the promotional material stating "Night/Day 1" but Sunday didn't which only attracted 4 non-regulars and someone who has started coming to the league compared to what seemed to be a full house of like 28 on Friday. Considering at Total it has felt like the last couple sets prerelease kits have been the main source of cards for magic product, for players to have lost out on a chance to do another Prerelease and get access to cards from their LGS because there was no advertising or listing to play the event via your preferred way to sell items seems to say to me the game doesn't really matter that much. Please do better.”

Helpful Report

Posted 1 month ago

Hi There Thank you so much for taking the time to leave us a review on Reviews.io, we genuinely appreciate all feedback, and it's something we always take to heart. First of all, thank you for being a long-standing customer. Your continued support truly means a lot to us. We’d like to take a moment to clarify a few things. In terms of staff, we do have team members come and go from time to time, as with any workplace, but there’s nothing to worry about. Many of them move on to other roles or opportunities they’re passionate about. While working around TCGs can sound like a dream (and often is!), sometimes people find their calling elsewhere. That said, many of them are still deeply involved in the hobby even after leaving, so their passion for the community remains strong. Regarding Magic stock, we completely understand your frustration. WOTC has significantly reduced allocations to the UK, and this has impacted how much stock we’re able to get our hands on. While we aim to offer the packs and products players are most excited for, we also try to strike a balance, especially when preferences vary widely (e.g. one person’s favourite set might be Innistrad Remastered while another prefers Time Spiral). We tend to lean toward newer sets, but we’re always happy to hear suggestions! We'll definitely look into how we handled the Dragonstorm pre-release, and we’ll do our best to improve future events. Magic is one of our top TCGs, and we’re fully committed to supporting it, just as much as we do with Pokémon and Yu-Gi-Oh! As for pre-release kits on the shelf, those are usually spares from events with lower turnout. If you have ideas on how we could better use them (like running a random pre-release draft), we’d absolutely love to hear them. We're always working hard to improve what we offer for both collectors and players, and your feedback helps us shape a better experience. We’ll keep pushing for that 5-star service we know we can deliver! Thanks again for your kind words and continued support. Kind Regards Ryan

Posted 1 month ago

“Nice out sleeves with hard and strong feel. Structure decks came without any issues. I’m only a little disappointed with how long it took to get to me since this structure deck came out 14th February and it took a month to get to me which wasn’t ideal.”

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Posted 2 months ago

Hi Petar, Thank you for your 3-star review! We're glad to hear that you liked the sleeves and the structure decks arrived without any issues. However, we sincerely apologise for the delay in delivery. We understand how frustrating it can be when things take longer than expected, especially for a product you were looking forward to, We have no actual sway over the shipping times, these are the couriers and we would 100% suggest letting them know regarding the times. Your feedback is important to us, and we’re continuously working on what we can do to improving our shipping times. Happy collecting!

Posted 2 months ago

“The product is really HQ and I'm very happy with it. Unfortunately, I placed my order on the 7th Jan and the product didn't arrive until 2 months later. Not so much the time frame, but the zero communication was ideal. That said, I have ordered two more and I know I'll be happy when they do arrive. Also, it's not my intention for this review to be public, but you seemed keen for feedback.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your feedback and for giving us a 3-star review! We’re pleased to hear that you’re happy with the quality of the product. However, we truly apologise for the delays and the lack of communication regarding your order. We understand how frustrating this can be. We appreciate your decision to place more orders, and we’re committed to improving our communication and delivery times in the future. Your insights are invaluable to us! If there’s anything else you’d like to discuss, please feel free to reach out. Happy collecting!

Posted 2 months ago

“The delivery of the package was very late. However, I received a proper reply when I sent an email. Also, I think the box was very good. If the delay was due to it taking too long to prepare a good box, I would give it 5 stars. However, since it seems the delay was due to the Pokemon cards, I gave it 3 stars.”

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Posted 2 months ago

Hi there, Thank you for your honest 3-star review! We sincerely apologise for the delay you experienced with your order. We understand how important timeliness is and are glad that our response met your expectations. It’s great to hear that you liked the quality of the box! Your feedback is very valuable to us, and we will definitely work on ensuring that our delivery times match the quality we aim to provide. We appreciate you sharing your thoughts and hope to have the chance to serve you better in the future. Happy collecting!

Posted 2 months ago

“Waited over 6months for my preorder so didn’t arrive in time for my son birthday. Arrived quickly once dispatched and well packaged. Sad to write a slightly negative review as I’ve not had any issues before over the years it been purchasing from them”

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Posted 3 months ago

Hi Stephen, Thank you for sharing your experience with us, and we truly understand your disappointment regarding the delay in your preorder. We aim to deliver all orders promptly, and it's unfortunate that this time we fell short, especially for such an important occasion. We appreciate your kind words about the packaging and dispatch once the order was fulfilled. Your feedback is invaluable as we continually strive to enhance our service. We hope to serve you better in the future, and thank you for your continued support over the years! Best regards, Ryan

Posted 3 months ago

“Ok but was delayed delivery”

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Posted 4 months ago

Hi Iona, I’m really sorry to hear that your order hasn’t arrived as expected. I completely understand how frustrating it is to be told an item has been delivered when it hasn’t reached you. Delivery issues can sometimes occur, and we are currently investigating the situation to ensure it gets resolved as quickly as possible. Your experience is important to us, and we appreciate you bringing this to our attention. Please don’t hesitate to reach out to our customer service team so we can assist you further. We want to make things right and regain your trust. Thank you for your understanding. Kind Regards, Ryan

Posted 4 months ago

“Very responsive when I messaged , however order was delayed a couple of weeks, possibly could had provided more updates, but no harm done, product was in great condition, tracking worked and was a food price.”

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Posted 5 months ago

Hi there, Thank you for taking the time to leave a review! We appreciate your understanding regarding the delay and are glad to hear that the product arrived in great condition. We understand that timely updates are crucial, especially when things are delayed, and we're sorry we fell short in that area this time. We will work our hardest on this! Your feedback is very valuable to us, and we'll certainly work on enhancing our communication to keep our customers more informed about their orders. We’re committed to ensuring a positive shopping experience, and we truly hope to have the chance to serve you again in the future. Thank you once again for your feedback and for choosing Total Cards! Kind Regards, Ryan

Posted 4 months ago

“I'm yet to receive my cards”

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Posted 5 months ago

Hi Sarah Thank you for your review! We sincerely apologise for the delay with your order. I’ve checked into this and can confirm that your parcel was shipped on Monday. Unfortunately, it seems to be affected by the general delays in Royal Mail’s system due to the busy holiday period. Rest assured, it left our warehouse promptly on Monday night, and we’re hopeful it will reach you very soon. If it doesn’t arrive in the next few days, please don’t hesitate to reach out to our support team, and we’ll do everything we can to assist further and get an update from Royal Mail. We appreciate your patience and understanding, especially during this hectic season. Thank you again for your review, and we look forward to your order arriving soon! 🎁 Kind Regards Ryan

Posted 5 months ago

“Ordered and it was shown in stock , however that turned out not to be the case ended up chasing up to be told it would be shipped when back in stock, communication was poor, we should need to chase you!!! eventually got it and product is fine but customer service needs sorting out”

Helpful Report

Posted 5 months ago

Hi Michelle Thank you for your review and valuable feedback. We truly take all reviews to heart and use them to improve our service. I’m sorry that your order didn’t ship within the timeframe you expected. The item was on backorder at the time of your purchase, which is indicated by the “available for order” status rather than “in stock.” I understand how this could be confusing, and I apologise for any inconvenience caused. For back ordered items, the estimated shipping time is typically shown at checkout as approximately one week, but I completely understand your concerns and will share this feedback with our team to ensure future orders are more transparent. I’m glad to hear that your order has now arrived and met your expectations. We’ll use your feedback to improve our service and provide a better experience in the future. Once again, I sincerely apologise that this order didn’t meet your expectations. We hope you’ll give us another chance to deliver the 5-star experience we’re committed to. Thank you for your support, and we look forward to serving you again soon! Kind Regards Ryan

Posted 5 months ago

“I ordered an item on preorder and a handful of loose cards. Items were delayed due to lateness in their stock availability. That's fine, yet they were still selling the items they said they didn't have in stock which made it less convincing. An item (one card) was also rem9ved and refunded from my order with no explanation as to why, my guess is that I was waiting so long for the order, the card I bought went out of stock as it wasn't reserved in anyway. That aside, the goods I recieved were in good condition when they eventually arrived. They are parcelled with care.”

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Posted 5 months ago

Hi Alex Thank you for sharing your feedback, and we sincerely appreciate it. We are committed to improving our services, and feedback like yours helps us do just that. We’d like to clarify a few things regarding your order. We apologise for any confusion caused by the stock availability. Our system allows us to offer pre-order items based on the expected stock we will receive. These items remain available until the quantity we have is sold out. We can understand how this could be confusing, and we will certainly take steps to make this clearer for future releases. Regarding the card, we’re sorry for the refund. This was due to a missing item caused by a system issue. Normally, we would send an email explaining the situation, but it appears this communication didn’t reach you, and for that, we apologise. We’re making sure our support team is updated to handle this better in the future so it doesn’t happen again. We’re happy to hear that the items you received were in good condition, and we truly appreciate your patience throughout this process. We are working hard to ensure that your next order with us provides a 5-star experience. Once again, thank you for your review. We will do our best to ensure a smoother experience in the future! Kind Regards Ryan

Posted 5 months ago

“Have only received half my order.”

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Posted 6 months ago

Hi Gary, Thank you for taking the time to leave us a review. We’re truly sorry to hear that you’ve only received half of your order. It seems that the system sent the whole thing which is why you received this email 😭. I know we are working to get the rest of the order out to you as soon as possible and if you need anything our support team are more than happy to help! Thanks again for your understanding!

Posted 6 months ago

“It unfortunately took quite long to resolve an issue with my last order. Where one part was not in stock anymore and had to be reordered. The communication was very re actional and had to be driven by myself, having said that in the end we came out of it with an acceptable solution.”

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Posted 6 months ago

Hi Christoph Thank you for taking the time to share your experience with us. We sincerely apologise for the delay and the inconvenience caused by the back-order issue with your last order. While we aim to provide proactive communication, we regret that this wasn’t the case here and that you felt you had to drive the process. Please rest assured that our support team was always ready to assist whenever needed, and we’re glad they could ultimately help resolve the situation to an acceptable outcome. We truly appreciate your patience and understanding throughout this process. Your feedback is invaluable to us, and we’ll continue working on improving our communication to ensure a smoother experience in the future. Thank you for giving us the opportunity to assist you, and we hope to serve you again with the exceptional service we strive to provide.

Posted 6 months ago

“Okay for the money. Not great… was a little disappointed.”

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Posted 7 months ago

Hi Michael, Thank you for sharing your thoughts with us. We appreciate your honest feedback even if it’s not a glowing review. We're sorry to hear that you were disappointed with the product you bought. Your experience is important to us, and we’re always looking to improve so we will make sure that this comment is heard for future packs!! Thanks for choosing Total Cards, and we hope to exceed your expectations next time!

Posted 7 months ago

“my products arrived quickly and were at a good price, however they messed up and gave me the wrong version of one the items I ordered which was disappointing. I will likely be ordering from here again however as the prices were good and shipment was quick.”

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Posted 7 months ago

Hi there, Thank you for your 3-star review of Total Cards! We're glad to hear that your products arrived quickly and at a good price. We truly apologise for the mix-up with your order, as we strive to get everything right for our customers and we will make sure that future orders are correct and give you the 5* experience we know we can give. We appreciate your understanding and are happy to hear that you'll consider ordering from us again. Thanks again for your support, and we look forward to giving you a 5* experience that we know we can give!!!

Posted 7 months ago

“Store products good value so do buy from them. Not enough staff frequently to enable good service though. One person waited a long time for a hot drink due to lack of staff.”

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Posted 7 months ago

Hi Kevin! Thank you so much for taking the time to provide us with your feedback on Total Cards. We truly appreciate it! We're thrilled to hear that you enjoyed the stock we have in the gaming centre, it is something we try our best to keep stocked with all the best things we can! We are sorry regarding the lack of staff, this is something that we are tackling and already looking to get more staff in to sort issues like this!! So hopefully the next time will be 100x better!! Thanks again for your review and for the feedback and thank you for ordering with us!! Kind Regards Ryan

Posted 7 months ago

“Received an open box (contents all intact but can't give as a gift now) no reply to messages Edit online chat is working so receivinf help now.”

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Posted 8 months ago

Hi Dean, Thank you so much for taking the time to provide us with your valuable feedback on Total Cards! We genuinely appreciate it. We’re sorry to hear that your order arrived in this condition, but I’m glad to see that our team was quick to assist you when you reached out. I apologise if some of your messages were missed, and I’ve provided an explanation as to why that may have happened through our live chat. For future reference, we always recommend contacting us via email at Support@totalcards.net or using our live chat, as these are monitored closely and we respond quickly. Once again, we’re sorry for the condition your order arrived in. It sounds like the issue occurred during transit, and we’re relieved the products weren’t lost or damaged. If you need further assistance, our support team is available Monday to Friday, 9-5, and happy to help with any queries. Thank you again for your feedback, and please don’t hesitate to reach out if there’s anything else we can assist you with! Kind Regards Ryan

Posted 8 months ago

“Great service but cards I received all of them are slightly bent”

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Posted 8 months ago

Hi Rihath, Thank you so much for taking the time to leave us such feedback about Total Cards! We are thrilled to hear that you had a wonderful experience with us. We are sorry that this has arrived with slight bends, this is not something that we see normally, we work to keep all orders as safe as possible but sometimes the couriers are heavy-handed 😭. We hope that we will be able to see you in a future order again to give you the 5* experience we know we can give! Once again, we truly appreciate your feedback

Posted 8 months ago

“The frustration with pre orders is that they are always delayed. I don't think I have ever had something delivered from day 1 or even despatched on the day of release. Other that it's okay.”

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Posted 9 months ago

Hi Adam Thank you for sharing your feedback. We truly value all reviews, as they help us to continually enhance our services and better meet the needs of our customers. We are sorry for the delays in your order and fully understand how frustrating this can be. While the circumstances that led to the delay were beyond our control, we are actively working with our suppliers to minimise such issues in the future and improve the overall experience for our customers. Though this situation is not typical of our usual service, we’re sorry that it has impacted your experience. Please know that we are committed to making improvements and are confident that any future orders will reflect the high standards we strive to deliver. Thank you again for taking the time to review us. We will continue to work diligently to ensure that all orders meet expectations and that we provide the 5-star experience our customers deserve. Kind Regards Ryan

Posted 9 months ago

Total Cards is rated 4.8 based on 2,808 reviews