Total Cards Reviews

Name: Total Cards
Address: 6 Maple Way, Durham Way South, Newton Aycliffe, County Durham
Rating: 4.83

4.8 Rating 2,823 Reviews

96 %

of reviewers recommend Total Cards

About Total Cards:

We're the Cheapest and most Reliable TCG Store online specialising in all major games. We stock Thousands of products from Pokemon, Magic the Gathering, Yu-Gi-Oh!, Cardfight Vanguard, Weiss Schwarz, Dragon Ball Super, Dungeons & Dragons and much more! We also stock the very best in card protection, board games, video games and comic books!

We have reviews from customers who we've helped save money and deliver the very best service! With years of experience, and millions of cards sold we're the highest-rated and trusted place for all your TCG supplies.

With Free delivery for UK customers on orders over £20, reward points on every order, epic giveaways running every week, and our very own rewarding affiliate program, it is no wonder that we have amassed a following of awesome customers who trust us to deliver the highest quality service, order after order!

Cheapest Prices
We won't be beat on price! We are dedicated to being the cheapest retailer for all of your favourite gaming items and products! If you find another retailer that has us beat, then just let us know and we'll do our best to price match!

Comprehensive Support
We offer round-the-clock support on our site and social media profiles for any customer queries and questions! Our dedicated support team are super passionate about what we stock and always want to give you the 5* service that you deserve!

Massive Range
With Thousands of products on our site, our Product team are always working hard to ensure that we have the latest product with enough stock to go around! If we don't have what you're after, just drop us a message through our support or social media channels and we'll do our best to get what you're looking for!

Visit Website

Phone:

03335770094

Email:

support@totalcards.net

Location:

6 Maple Way,
Durham Way South,
Newton Aycliffe
County Durham
DL56BF

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Total Cards 5 star review on 2nd June 2025

114

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not received total cards”

Helpful Report

Posted 6 days ago

Hi Janice Thank you for taking the time to leave us a review on Reviews.io, we take all reviews to heart. I’m really sorry to hear that your order was delayed, this was shipped over a Bank Holiday, which unfortunately caused a slight delay in transit 😞. I completely understand how frustrating that can be and truly apologise for the inconvenience. That said, I can see that your order has now arrived, and I really hope you were pleased with it! If you're happy with the product itself, we’d be incredibly grateful if you would consider updating your rating to reflect the order experience rather than the delivery delay, which was sadly outside of our control 😅. Thank you again for your feedback, it’s always appreciated! Kind Regards Ryan

Posted 5 days ago

“Terrible packaging! Don't expect anything from Total Cards to arrive in good condition. The plastic wrap is scratched and damaged on the front, looks like it's dragged over a concrete floor. The only packaging the box had was shredded cardboard, would have at least expected bubble wrap when paying £160.”

Helpful Report

Posted 1 week ago

HI There Thank you for taking the time to leave a review. We genuinely appreciate all feedback, as it helps us to continually improve our service and processes. We are very sorry to hear that your item arrived with cosmetic damage to the outer box and cellophane. This is certainly not the experience we aim to provide, especially when the product was intended for a sealed collection. While we completely understand your disappointment, we were not made aware through your order notes or any prior correspondence that this item was intended for display purposes. As the product is primarily designed to be opened, the outer packaging is not manufactured to withstand significant impact, although our standard packing methods are typically sufficient to protect items in transit, we will take your feedback to heart, though. For future orders, if you are purchasing items for sealed collections, we kindly ask that you let us know in advance. This allows us to select the best-presented box available and apply additional protective wrapping to help ensure it arrives in display-worthy condition. We do hope that you will give us a second chance to give you the 5* experience that we know we can give. Thank you again for your review. Kind Regards Ryan

Posted 5 days ago

“unusable. paint hasn't be stored correctly. split and lumpy even after vortex mixer”

Helpful Report

Posted 1 week ago

“I ordered the deck on the 28th of April. It took them over 3 weeks to finally ship the deck despite having 3 in stock on their website for the entirety of that period.”

Helpful Report

Posted 2 weeks ago

HI Lee Thank you for taking the time to leave us a review on Reviews.io. We genuinely value all feedback and use it to improve our service moving forward. We’re very sorry for the delay with this product. The delay was due to Pokémon pushing back the UK release date, which unfortunately was outside of our control 😞. That said, I’d like to clarify a few points to hopefully clear up any confusion. Your order was placed on the 28th, and we had updated the release date on our website on the 24th to reflect the new launch date of the 16th, which is when we shipped your order. I do apologise if this caused any confusion. Regarding the “3 in stock” you saw, this was actually part of the allocation available for pre-order through our Gaming Centre. We split our pre-order allocations between our website and the Gaming Centre so that in-store customers also have the opportunity to secure their products. What you saw wasn’t live stock, but rather the in-store pre-order availability. I truly apologise for any misunderstanding. Thank you once again for your feedback, and we hope you’ll give us another opportunity to deliver the 5-star experience we’re known for. Kind Regards Ryan

Posted 2 weeks ago

“Ordered 3 sets of dice. 1 of the Dice Cubes - which are advertised as coming "in a handy clear plastic cube container for storage and protection during your travels between games and have clip lids to stop them opening unexpectedly when you don't want them too." the lid from one of the lid clips was completely broken off on arrival, and when I contacted support, they claimed it was a "packaging defect" and that "this type of cosmetic defect would not qualify for return at our cost". I was initially offered a £1 store credit and nothing more. After back and forth with support, they agreed to return the dice at their cost for a refund (despite me requesting a replacement set) - so instead I would have to purchase a replacement and pay additional shipping costs, despite initially being sold a defective product. I requested they check the remaining 2 sets of stock for any defects, prior to me purchasing a replacement set (shipping at my cost) to prevent a further instance of this happening, and I was told that "we can't open and inspect it without breaking the seal. If opened, it can't be sold as new, if you do not want this." despite the fact that if you are looking for it, you don't have to open any packaging to spot the lid being broken, and that the only reason I wouldn't want the product would have been if it WAS damaged, and thus they shouldn't be attempting to sell the product to anyone. Despite this, I did go to re-order the set and 'roll the dice' on it not being damaged, however when I attempted to redeem the £1 credit (which obviously doesn't even cover the additional postage I was having to pay out) I found that the code for the £1 credit had been revoked. Never buying from Total Cards again 0/10 Customer Service”

Helpful Report

Posted 2 weeks ago

Hi There Thank you for taking the time to share your experience. We’re genuinely sorry to hear that things didn’t go as expected. We completely understand how disappointing it must have been to receive a product with a broken lid. While the dice themselves were fully functional, we do appreciate that the storage cube is part of the overall value of the product, and we regret that it arrived in less than perfect condition. Our initial classification of the issue as a packaging defect was not meant to downplay your experience, but rather to follow our internal guidelines. That said, we do recognise that a customer receiving a damaged item, even a part of the packaging, does impact your satisfaction, and we’re sorry our first response didn’t meet your expectations. Regarding the inspection request, we try to maintain the integrity of sealed products for all customers. However, you're right that visible damage should be possible to assess without opening the packaging in cases like this, and your suggestion is fair. We’ll take this feedback seriously and review how we handle similar situations going forward. While we’re disappointed that this experience has led you to decide not to shop with us again, we truly appreciate your honest feedback, it helps us improve. Should you ever reconsider, we’d welcome the chance to provide a better experience. Kind Regards Ryan

Posted 2 weeks ago

“I was really disappointed at the fact my parcel arrived damaged! This was supposed to be a part of my sealed collection. But will now have to open or give it away to someone who wants to use it.”

Helpful Report

Posted 2 weeks ago

Hi Zarrar Thank you for taking the time to leave a review. We genuinely appreciate all feedback, as it helps us to continually improve our service and processes. We’re very sorry to hear that your item arrived with cosmetic damage to the outer box. This is certainly not the experience we aim to provide, especially when the product was intended for a sealed collection. While we understand your disappointment, we weren’t made aware through your order notes or any prior correspondence that this item was for display purposes. As the product is primarily designed to be opened, the outer packaging is not manufactured to withstand heavy impact, though our standard packing procedures are usually sufficient to prevent most damage in transit. For future orders, if you are collecting items sealed, we always encourage customers to let us know in advance. This allows us to select the best-looking box available and add extra protective wrapping to help ensure it arrives in display-worthy condition. That said, we completely understand this is not ideal. If you would like us to look into the possibility of returning the item and arranging a replacement, please don’t hesitate to reach out to our support team at support@totalcards.net. We would be happy to see what we can do to help. Thanks again for your review, and if you do decide to open the box, we hope you get some amazing pulls! Kind Regards Ryan

Posted 2 weeks ago

“Terrible service, order was completely messed around. Do not tell customers who place orders their delivery wiill definitely be on a certain day, to the claim that information hidden away on a separate page meant that wasn’t the case. As other vendors have managed to do so when placing orders, at checkout they inform you if bank holidays etc are going to delay shipping. To top it off your customer service agents are abysmal and rude. Would highly recommend another shop like the Card Vault or similar.”

Helpful Report

Posted 1 month ago

Hi Thomas, We're so sorry to hear about your recent experience and sincerely apologize for the trouble caused. We understand how disappointing it is when an order doesn't arrive in the manner it should. You are correct that information like delays in delivery due to bank holidays must be clarified at checkout. Thanks for pointing this out and we will be reviewing our process and website communication to ensure it is clearer moving forward. We're also deeply sorry to hear about your encounter with our customer service team. That's not the service we aim to provide, and your experience will be forwarded to the relevant team to be dealt with and improved upon immediately. Thanks for taking the time to inform us of your experience. Kind Regards Alex.

Posted 1 month ago

“I have not received my item yet.”

Helpful Report

Posted 1 month ago

Hi Kerry Thank you so much for your review! We're really sorry that your order hasn't arrived just yet — it looks like it got caught up in the Bank Holiday courier backlog 😓. I can see it's currently with them and is scheduled for delivery tomorrow. We completely understand the frustration and really hope the order is awesome once it arrives! If possible, we’d love it if you could consider rating the experience with us and the product itself once it arrives, as the delivery side of things is sadly out of our control. Thanks again for your patience — we truly appreciate it! Kind Regards Ryan

Posted 1 month ago

“These party hats I needed for my sons party they are all creased and not be able to use them at all!”

Helpful Report

Posted 1 month ago

“I had a disappointing experience with Total Cards. When I raised my concerns with customer service, they seemed unwilling to help, which was frustrating. Since it was a small purchase, I decided to write it off and discard the item, but this experience has put me off using them again. I would advise others to be cautious when ordering from them.”

Helpful Report

Posted 2 months ago

Hi Matilda Thank you for taking the time to review us here on Reviews.Io, we take all ratings to heart and us them to better our experiences I’m truly sorry that your experience with this order and our support did not meet your expectations. I’d like to take a moment to clarify the situation and address your concerns. I can see that you initially reached out regarding the magazines you received, specifically that they did not include the toy. As I was the one who responded to your inquiry, I want to acknowledge that while we do specify in the product description that these magazines do not come with a toy, I sincerely apologise if this was not as clear as it should have been. I will ensure that this feedback is passed along for review. Regarding your refund request, I had explained that we were unable to issue a refund while the items remained in your possession. However, we do have a 14-day return period, during which you were welcome to send the items back for a refund, in line with our returns policy. I did not receive any further response regarding this, but I completely understand if there was any confusion surrounding the process. I also want to personally apologise if my support did not feel helpful. I will be passing this conversation along to my managers for review, and I will continue working to improve my own service to better assist our customers. I assure you that this is not the typical experience we strive to provide, and our goal is always to be as helpful and accommodating as possible. I truly hope we have the opportunity to serve you again and provide the 5-star experience we know we can deliver. Thank you once again for your review Kind Regards Ryan

Posted 1 month ago

“I placed and order on the 25th of March for the fusion world FB05 booster box, I’m still waiting for a tracking and when trying to contact them via Web chat on the website I keep being directed to a online casino website!! Used them in the past before and have no problem so I don’t understand why this is happening now I’ve been taken for and will be now looking to pursue this at this is not right!!”

Helpful Report

Posted 2 months ago

Hi Ricardo, Thank you for reaching out to us through our review platform. We truly appreciate your patience and understanding. We want to sincerely apologize for any confusion or concern caused recently. On March 27th, our website’s DNS was unfortunately compromised, temporarily redirecting visitors to an unrelated site. We completely understand how unsettling this may have been, but we’re happy to share that the issue has now been fully resolved. You should have no trouble reaching our support team moving forward. Regarding your order, I’ve looked into it and can confirm that it was dispatched by our warehouse team on March 25th via Royal Mail. An email with your tracking details was sent at the time, but if you haven’t received it, please don’t hesitate to contact us at support@totalcards.net, and we’ll gladly provide the information again. From what I can see, your parcel has already reached your local delivery depot, so it should be arriving tomorrow. Once again, we’re very sorry for any inconvenience this may have caused. If there’s anything else we can do to assist you, please let us know—we’re here to help! Kind Regards

Posted 2 months ago

“This has been my worst ever card ordering experience. I pre-ordered Commander deck on June 24 as the set was supposed to come out on 2nd of August. On 2nd August I received an email that you haven’t received all stock from WOTC so it will be delayed, but you expect it on that day or in a week. I ask for any update after a week, but unfortunately you don’t have it. I check in after 2 weeks, then after another 2 weeks, but still nothing. I move addresses and update it on your homepage as whenever this order might arrive I would like to receive it in the correct address. I check in at the start of October, at the end of October, start of January, end of February and every single time nothing new. Apart from the first delay message you wouldn’t have updated me for more than a half year and I would have waited blindly. Your customer service wrote that I would be informed when you receive the product from WOTC that would give me time to remind you that my address has been changed, but then one day I received an email that my product has been sent out. And guess what? It was sent to my old address. Now I need to waste even more of my time and petrol. I went there twice to hunt it down and inside of course there was no apology, but just a bare product. Worst order ever - had to wait 7 months to receive my order.”

Helpful Report

Posted 2 months ago

Hi Arturs I’m truly sorry to hear about your experience with this order. We completely understand how frustrating this must have been, and we truly appreciate you taking the time to share your feedback. The delay was due to WOTC not printing enough stock, which unfortunately impacted retailers across the board. As a retailer, we are bound by supplier shipping timelines, and we had to wait until they were able to fulfill our allocation. That said, we recognise that our communication could have been clearer and more proactive, and we are taking steps to improve this moving forward. Regarding the address issue, while we do encourage customers to notify us directly of any changes, we completely understand how this added further frustration to an already delayed order. We sincerely apologise for any inconvenience this caused, and we will be reviewing our processes to see how we can make this smoother in the future. We regret that this order did not meet your expectations, but we truly appreciate your patience throughout. While this experience wasn’t ideal, we would love the opportunity to provide you with the five-star service we know we can deliver. Kind Regards Ryan

Posted 2 months ago

“The only card company in the UK who did not have the stock of Star Wars Unlimited Carbonite boost packs on the day of release. Had to wait a few days to get my order and had to insist they send it first class. To be the best your customers must come first.”

Helpful Report

Posted 2 months ago

Hi Andrew Thank you for taking the time to share your review. We genuinely value all feedback and use it to improve our service moving forward. I sincerely apologise for the delay with the Carbonite Boosters. As I previously mentioned, this was unfortunately due to a supplier delay, which is beyond our control. However, we completely understand how frustrating this can be. Regarding other retailers receiving stock earlier, not all companies use the same suppliers, but we are actively looking into this to prevent similar delays in the future. I’m sorry that your experience wasn’t as seamless as we would have liked. We always strive to minimise delays whenever possible. While I understand your frustration, I truly hope you’ll give us another chance so we can provide you with the five-star service we’re committed to delivering. If there’s anything else I can assist with, please don’t hesitate to reach out. Kind Regards Ryan

Posted 2 months ago

“Hold money for months, then cancel orders because they can sell for more on live stream.”

Helpful Report

Posted 2 months ago

Hi There Thank you for your feedback. We understand your frustration, but as stated in our store policy, there is a per-customer limit on booster bundles to ensure as many members of our community as possible have a fair chance to purchase them. Your order of 10 booster bundles exceeded this limit, which is why it was refunded. The stock from refunded orders will be made available at RRP in our Gaming Centre, giving local players another opportunity to purchase them fairly. More details on this will be shared on our Facebook page. We appreciate your understanding and support in making these products accessible to as many fans as possible. Kind Regards Ryan

Posted 2 months ago

“Have not received items yet, will change review when i do so”

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Posted 3 months ago

“Never again.”

Helpful Report

Posted 3 months ago

Hi Jakub, Thank you for your feedback. We are truly sorry to hear that your experience did not meet your expectations. Your satisfaction is important to us, and we understand how frustrating it can be when things don't go as planned. I have reached out to you to see what has happened as we have not heard anything from you before this review We hope to hear back from you! Kind Regards, Ryan

Posted 3 months ago

Hi Jakub We are just following up on this, we reached out last week and again today, would you be able to let us know how what has happened to leave this kind of review, if you could respond to my email it would be awesome Hope to hear back from you Kind Regards Ryan

Posted 3 months ago

“It hasn’t arrived and Royal Mail tracking system is useless so I have forked out cash for nothing. Will stick to big orbit cards instead. 100% reliable”

Helpful Report

Posted 3 months ago

Hi There Thank you for taking the time to share your feedback. We genuinely appreciate input from our customers, as it helps us improve our services and address any concerns. I have reviewed your order and can confirm that it was shipped on the same day it was placed. However, the shipping method selected does not include tracking. Unfortunately, once a package is handed over to the courier, we have no direct control over its delivery. We sincerely regret any inconvenience caused by the delay. We understand how frustrating this can be, and we always recommend choosing a tracked shipping option for added security and peace of mind. If you wish to share feedback regarding delivery delays, we encourage you to do so on the courier’s TrustPilot page, as this will help them improve their services. We do our best to respond to all customer inquiries promptly, and I can assure you that we have replied as soon as possible upon receiving your message. Once again, we sincerely apologize for the delay and any frustration this has caused. We truly appreciate your understanding and hope you’ll consider giving us another opportunity to provide the 5-star experience we strive for. Please don’t hesitate to reach out if there’s anything else we can assist you with. Kind Regards Ryan

Posted 3 months ago

“The Christmas present for my grandson has never arrived. It was ordered at mid December, I chased it in early January and was told it would be delivered soon but it has never arrived. Do not order from this company.”

Helpful Report

Posted 4 months ago

Hi Penny, I’m truly sorry to hear that your grandson's Christmas present hasn't arrived. We appreciate you taking the time to share your experience, and I completely understand your frustration given the circumstances. We strive to ensure timely deliveries, especially during the busy holiday season, but unforeseen delays can occasionally happen. Please rest assured that we are actively working to resolve these issues with our suppliers to prevent similar situations in the future. I apologise for the lack of communication regarding your order. Your feedback about improving updates is valuable, and we are reviewing our processes to enhance our customer experience. If there's anything we can do to assist you further, please reach out to our customer service team. Your satisfaction is important to us, and we hope to have the opportunity to serve you better in the future. Thank you for your understanding. Kind Regards, Ryan

Posted 4 months ago

“Yes I'm another customer who placed a pre order that waited two months, missed out on a major Xmas present and ended up cancelling the order. This is the second time a pre order has not been delivered. Other sites have the item in stock. They probably raise revenue through orders they can not fulfill. Never order a pre order item. Disappointed their email didn't even apologise when they said they were processing a refund. Emailed them a month ago simply saying "The moment they arrive, we will ensure they are shipped out to you as quickly as possible." Do they ever arrive one wonders. Do not use.”

Helpful Report

Posted 4 months ago

Hi there, Thank you for taking the time to leave a review here. We genuinely appreciate your feedback and are truly sorry that your experience with this pre-order did not meet expectations. Providing excellent service is our priority, and we are working diligently to improve this process for future orders. I’d like to address a few of the points you raised. As a retailer, we rely on our suppliers for stock, and in this instance, we were initially promised delivery within the first two weeks of December. Unfortunately, this did not happen, and we sincerely apologise for the delay. While it may not have been apparent, we were working daily to get updated information from our suppliers. However, they did not provide us with a confirmed timeline, leaving us unable to give you precise updates. This situation was truly beyond our control, and for that, I am deeply sorry. Regarding delays, we include a disclaimer in our Terms and Conditions to set clear expectations: "During the order process, we will display an estimated shipping timeframe from the date that you place your order (or a date for pre-order products). Shipping dates are estimates only and cannot be guaranteed. We will let you know if there are any problems with your delivery but cannot be responsible for any delays outside of our control." The full details are available here: Terms and Conditions. Additionally, on our delivery page, we highlight that: "While we're dedicated to making every effort to meet the indicated delivery times, it's essential to recognize that there can be factors beyond our control. Please rest assured that we're fully committed to ensuring your order reaches you as swiftly as possible." We understand that reading terms and conditions isn’t ideal, but they help set expectations around pre-orders and delays. Regarding the email about your refund, I apologise that it didn’t include an apology. We are reviewing our messaging to enhance clarity and ensure our customers feel valued throughout their experience. We hope you’ll reconsider ordering from us in the future, as we are committed to making the necessary improvements to deliver a better experience. Thank you for your understanding. Kind Regards, Ryan

Posted 4 months ago

“Poor, order cancelled then told to buy it in a bundle with some old stock they can’t sell. Item was in stock just refused to sell it then put the reason as buyer cancelled 😠”

Helpful Report

Posted 4 months ago

Hi There Thank you for taking the time to leave a review. We value all feedback and use it to improve our services continually. I sincerely apologise for the inconvenience caused by the cancellation and refund of your item. This was not intended to happen—the product was mistakenly made available on our site as a single item. Once the issue was identified, our team worked quickly to rectify it, which unfortunately included refunding affected orders. This was purely a system error. The email stating that the cancellation was "at the buyer’s request" is an automated message sent for all refunds, and I understand how this might have caused confusion. I apologise for this miscommunication. Regarding your concerns about bundling products, I want to clarify that this approach is not intended to force unwanted items onto customers. Instead, it is a measure we’ve implemented to prevent scalpers from purchasing stock in bulk and reselling at inflated prices. Bundling has proven to be an effective way to ensure genuine collectors and fans have better access to these items. As collectors ourselves, this is a practice we take seriously to support our community. Once again, I am sorry for the cancellation of your order, and I hope this explanation helps clarify the situation. We truly appreciate your feedback and hope you’ll give us another chance to deliver the 5-star experience we aim to provide. Kind Regards Ryan

Posted 4 months ago

Total Cards is rated 4.8 based on 2,823 reviews