Total Cards Reviews

Name: Total Cards
Address: 6 Maple Way, Durham Way South, Newton Aycliffe, County Durham
Rating: 4.83

4.8 Rating 2,823 Reviews

96 %

of reviewers recommend Total Cards

About Total Cards:

We're the Cheapest and most Reliable TCG Store online specialising in all major games. We stock Thousands of products from Pokemon, Magic the Gathering, Yu-Gi-Oh!, Cardfight Vanguard, Weiss Schwarz, Dragon Ball Super, Dungeons & Dragons and much more! We also stock the very best in card protection, board games, video games and comic books!

We have reviews from customers who we've helped save money and deliver the very best service! With years of experience, and millions of cards sold we're the highest-rated and trusted place for all your TCG supplies.

With Free delivery for UK customers on orders over £20, reward points on every order, epic giveaways running every week, and our very own rewarding affiliate program, it is no wonder that we have amassed a following of awesome customers who trust us to deliver the highest quality service, order after order!

Cheapest Prices
We won't be beat on price! We are dedicated to being the cheapest retailer for all of your favourite gaming items and products! If you find another retailer that has us beat, then just let us know and we'll do our best to price match!

Comprehensive Support
We offer round-the-clock support on our site and social media profiles for any customer queries and questions! Our dedicated support team are super passionate about what we stock and always want to give you the 5* service that you deserve!

Massive Range
With Thousands of products on our site, our Product team are always working hard to ensure that we have the latest product with enough stock to go around! If we don't have what you're after, just drop us a message through our support or social media channels and we'll do our best to get what you're looking for!

Visit Website

Phone:

03335770094

Email:

support@totalcards.net

Location:

6 Maple Way,
Durham Way South,
Newton Aycliffe
County Durham
DL56BF

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Total Cards 5 star review on 2nd June 2025

114

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great range of cards however you never know when your cards are going to arrive. Since the website has changed looking at orders on your account is limited. I have two orders pending but have no idea when they are going to show up. Maybe something total cards need to look in to, the account section was a lot better before with more detail.”

Helpful Report

Posted 9 months ago

Hi Sarah, Thank you so much for taking the time to provide us with your valuable feedback on Total Cards. We truly appreciate it! We’re delighted to hear that you’ve been happy with our stock selection, as we strive to keep our inventory well-stocked. We’ve recently updated our shipping methods, so most orders are now sent with tracking (except for those using our Letter service), ensuring you can always keep an eye on your delivery. We’re also looking into improving account management, particularly how customers can view all their orders. Our team is working on making this process more streamlined, and we genuinely appreciate your feedback on this! Once again, thank you for your review, Sarah. Your input is invaluable to us and helps us in our mission to make the site as great as possible. Kind Regards Ryan

Posted 9 months ago

“The store seems fine, it's the customs that get you. Brexit really did a number on us all, huh.”

Helpful Report

Posted 10 months ago

Hi Sara, Thank you so much for your recent feedback about Total Cards! We truly appreciate it when our customers take the time to share their experiences with us. We are thrilled to hear that you found our store to be fine. We are always working to make this as great as possible, so if you have any ideas you might like to see on the site please do let us know!! We do apologise for the customs, this is not something that we can control and we hope in the future the prices of the customs will lower, bring back being in the EU, it was so much easier!!! Thank you once again for your kind words, Sara and we hope that we might see you for a future order!

Posted 10 months ago

“Wasn't too happy with my purchase as I bought the v box thinking it would contain evolving skies as the stock image shows evolving skies, however my v boxes didn't not contain them. I raised this with total cards thinking my v boxes had been tampered with. To their credit, total cards responded to this quickly and although their response was that they use stock images and can't be responsible for the contents of the item I recieved. I couldn't argue and took it on the chin.”

Helpful Report

Posted 11 months ago

Hi Calvin Thank you for taking the time to leave us a review and for awarding us 3 stars. We greatly appreciate your feedback and will use it to enhance our service. We apologise that the V boxes you ordered did not contain the Evolving Skies Pack. When Pokémon releases second prints, they do not update the images provided to retailers like ourselves. To address this, we have included a description to make this clearer. Currently, we have Hoopa V boxes in stock that do include the Evolving Skies Pack, so we hope you will find what you're looking for with these! Please be assured that we would never tamper with any products. Such practices are abhorrent to us. However, we understand the scepticism associated with online ordering. We are pleased to hear that our team responded promptly to your concerns. They are dedicated to resolving issues as quickly as possible. We hope you will consider ordering from us again. If you ever wish to know which packs are included in a box, please do not hesitate to contact our support team at support@totalcards.net. They will be more than happy to check the packs for you, as long as it does not require opening the box. Thank you once again for your review. We hope to provide you with a 5-star experience in the future. Kind regards, Ryan

Posted 10 months ago

“The service and communication were great, cannot fault the company. I didn't realise the items would not be clean upon arrival. I now understand the price was for used items but i thought I was purchasing items spare from break downs. I don't mind buying used items but they weren't clean, some had sticky marks and the insides of all the tins had bits in so I had to clean them our before giving to children. Had I have known this i would not have purchased but the cards were in excellent condition :)”

Helpful Report

Posted 11 months ago

Hi Kayley Thank you for taking the time to review your recent order with us. We are delighted to hear that you found our overall service and communication to be great, as our team strives to provide the best experience possible. We are sorry to hear about the issues you encountered with the packaging, leading to some bits inside the tins. This is not typical of our standards, and we will look into how we pack items like these to prevent it from happening again in the future. We also apologise for the sticky marks on the tins. This is not a usual occurrence, and we will work diligently to ensure this does not affect any future orders. We are truly sorry for the inconvenience this has caused. However, we are pleased that the singles were in excellent condition, and we hope to see you again for a future order. We are committed to providing you with the 5-star experience we know we can deliver. Thank you for your honest review, and for choosing to shop with us.

Posted 11 months ago

“I would advise others to check terms and conditions. My ETB had a big scratch across the front and the Total Cards don’t cover the cost to replace the damaged packaging.”

Helpful Report

Posted 11 months ago

Hi Tom Thank you so much for taking the time to leave us a review. Your feedback is incredibly valuable to us as it helps us improve and serve all customers better in the future. We're really sorry to hear that your Elite Trainer Box arrived with some cosmetic damage. While the functionality of the product is unaffected, we totally understand your disappointment. Our policy currently doesn't cover returns and reship fees for this type of issue, but we always recommend that customers who want their products to arrive in pristine condition for their sealed collections leave us a note when placing the order. Our team will then do their best to pick the best-looking one and package it as securely as possible! We appreciate your review and will definitely take your feedback into account as we review our policies. Most of our orders do arrive in excellent condition as seen from our many other reviews on here, and we hope you'll give us another chance to provide you with the 5-star experience we strive for. Thank you again for your feedback, and we look forward to serving you better in the future. Kind Regards, Ryan

Posted 11 months ago

“The experience was generally fine. I feel like communication from customer service could have been better; weekly check ins just to update on the status - even if there was no change. But sorting out my order to just send the only item that arrived and cancel the rest was easy enough and much appreciated.”

Helpful Report

Posted 11 months ago

Hi Brendan, Thank you so much for taking the time to share your feedback about Total Cards! We really appreciate your kind words and are thrilled to hear that you had a mostly positive experience with us. We strive to ensure customer satisfaction and we are happy to see that our team were able to sort the issue quickly at the end for you. We are working on a way of updating customers quickly with delays and other issues but there is a fine line between helpful and spamful, but we will try our best to find that balance!!! We will work our hardest to make your next order a 5 star experience and if you ever need anything else please let the team know and they will be more than happy to help. Once again, thank you for your feedback! We look forward to serving you again in the future. Kind Regards Ryan

Posted 11 months ago

“I was happy with the price but the boxes came with shrink wrap damaged. As a sealed collector this was disappointing and I now have to break the boxes down and sell the packs.”

Helpful Report

Posted 11 months ago

Hi Charlie, Thank you so much for taking the time to share your feedback about Total Cards. We truly appreciate your kind words and are thrilled that you had such a positive experience with us! We are sorry for the shrink wrap damage, these are not the best and are easily ripped when in transit, if you are a sealed collector though, when placing the order if you put on a note (which is found in the basket area) that this is for a sealed collection the team will work their hardest to find the best looking one for you and make sure it is as safe as possible!! We hope that we will see you again in a future order and from us all here at Total Cards we thank you for shopping with us!

Posted 11 months ago

“I still have not received part of my order. Disappointed but still hopeful it will come.”

Helpful Report

Posted 1 year ago

Hi Kathryn, Thank you so much for taking the time to share your feedback about Total Cards. We apologise for this not arriving with you at the moment, I have looked into this and can see that this is still in transit to you. From what I can see this has only been in transit since the 25th, usually, it would take a week to arrive internationally, we hope that this will be with you soon though!! If you need any additional information please reach out to the support team (Support@totalcards.net) who will be more than happy to help!! Thank you for the review and we hope that this will be with you very soon! Kind Regards Ryan

Posted 1 year ago

“I still don't have my order”

Helpful Report

Posted 1 year ago

Hi David Thank you for reviewing us, we are sorry this has not arrived yet, I have checked the shipping on this and can see that this was packed on Sunday and was shipped on Monday (as the courier you have chosen doesn't pick up on Sunday 😭), I can see that this should be with you today. The Tracking on your order email should let you know where this is 😊 If you cannot find this tracking please contact us at Support@totalcards.net and we will be more than happy to help get that for you!! We hope that this will be with you very soon and we hope that it is awesome!! We hope that it will knock your socks off!! We hope that this will be a 5-star order when it arrives!! Thank you for your review!! Kind Regards Ryan

Posted 1 year ago

“Iv used total cards a few times and i love the site. Unfortunatly with this order i found the cards wasn't wrapped very well and in turn this card has been damaged on the corner. They came in no protective case or carefully packaged to stop damage being done. The damage wasn't bad but when we're talking any damage on cards that's classed as ruined big shame.”

Helpful Report

Posted 1 year ago

Dear Gordo,Thank you so much for taking the time to share your feedback on Total Cards. We greatly appreciate customers like you who provide valuable insights to help us improve. We do apologise that your products arrived with you slightly damaged, if you get in touch with our support team at support@totalcards.net, we can see if there is anything we can do to assist you with this. Warm regards, Ben

Posted 1 year ago

“The store is good but I can’t stand the new website, especially since it appears to empty the wishlist after so much time. Also I don’t appreciate not being able to use up my points”

Helpful Report

Posted 1 year ago

Hi There Thank you for your review and the feedback on the site, we are working on making this better as we go so feedback like this will really help. We are actually working on a fix for this as we speak so we are hoping that this will be sorted very soon!! In terms of the points we are in the process of Revamping the points to make them more awesome, and you can follow this through our roadmap 😊 https://totalcards.net/pages/road-map We are glad to see that you have enjoyed our store though and we hope that you can bear with us a little longer while we sort these issues on the site!!! Thank you for your feedback and we hope that we might continue to see you in future orders where we know we can give you a 5* experience!!

Posted 1 year ago

“Item ordered was as expected but pursuit of a review was over the top. Firstly before I had even received the item and a text at 1am is ‘over the top’.”

Helpful Report

Posted 1 year ago

Hi There Thank you for letting us know about the email asking for a review before the items got there 😭, we are sorry for this, and we will work to make sure that this is better for future orders!! We will make sure to look into the text as that should not have been sent at that time 😭. We will work our hardest to make sure these are sorted and we hope that we will see you again!! We hope that you enjoyed your order and we will work our hardest to make the next orders a 5 star experience!

Posted 1 year ago

“I believe My experienc in the past was much better , however now, Totalcards' website is so messed up , everything that the client wants to find has to be manual , before the option were there. Also they used to give free stickers with the orders now they do not. The service is acceptable although it could be improved. Overall , used to be good, right now , however, is not as good as it used to be.”

Helpful Report

Posted 1 year ago

Hi There Thank you for your feedback regarding the new site, we are still working on making it better and are looking to add more filters when we can to help improve the feel of the site 😊. The Free sticker should automatically add to your account as long as we have these in stock, if they are out of stock we have to keep them off the site till we have a restock of them!! If a sticker doesn't add please email the support team who will look to add this for you!! We will continue to work on the ability to filter and make finding products easier!! Thank you for your review and for the feedback! We hope that we will continue to see you and we will work our hardest to make sure that you get the 5* experience we know that we can give you!

Posted 1 year ago

“Stop spamming me with texts and emails to review my orders. PLEASE STOP im begging.”

Helpful Report

Posted 1 year ago

Hi There Thank you for this review. We are looking into this at the moment as this should not be spamming you 😭. The team are in the process of working on these as we speak!! We hope that this will be soon!! We hope that we will see you again in a future order soon and from us all here at Total Cards we hope your future orders are awesome Kind Regards Ryan

Posted 1 year ago

“Orders take too long.”

Helpful Report

Posted 1 year ago

Hi Jamie Thank you for taking the time to review us, your feedback will be very useful for us!! We are sorry for the delay in your order, this is not the status quo, usually, our stock arrives quite quickly but sometimes this can be delayed from the suppliers. If you ever need an update the support team will always try their best to get you one as soon as possible We are sorry once again you have not had a good experience with this order and we will work to make future orders a lot better!! We hope that you will be able to give us another chance to give you the 5* experience we know that we can give you!! Thank you for shopping with Total Cards!

Posted 1 year ago

“Seems like a good company however after they raised the price of a preorder I made years ago and not willing to honour the price advertised I am oppose to ordering. I will order if it's not a preorder and a good price but a shame that what seems like a good company on the surface are quite cut throat when it comes to honour”

Helpful Report

Posted 1 year ago

Hi Neil, Thank you so much for taking the time to provide us with your valuable feedback on Total Cards. We truly appreciate it! We are sorry for the increase in prices you have had with an order, we do not make this choice lightly, and we will always try our best to keep the price the same even after the price increase, unfortunately, it seems that this was not one of those cases. We hope that you might try a pre-order with us again in the future and give us another chance! We will work to try and keep our prices as low as we can!! Once again, thank you for your kind words and we do hope you will take another chance on us! Kind Regards Ryan

Posted 1 year ago

“Delivery: I paid for the item on the 27th which Included an express next day delivery, yet the item did not arrive at my house until the 31st, thus I wasted £6 Content: Good. I actually record pack openings on YouTube and the content inside the mystery box was acceptable, fairly decent pulls. I'm very grateful some cards came with a a protective sleeve. 3/5”

Helpful Report

Posted 6 years ago

“Fast delivery, just let down by packaging even though item had been bubble wrapped and also had shredded card covering the item it came damaged.”

Helpful Report

Posted 4 years ago

“Ordered item for delivery yet told it was ready for collections. Other than that good service”

Helpful Report

Posted 3 years ago

“Cards are fine quality, I was told my order was dispatched, then 4 hours later received an email to say some cards were out of stock????? 48 hour delivery came 4 days later... not overly impressed, but got my product.”

Helpful Report

Posted 3 years ago

Total Cards is rated 4.8 based on 2,823 reviews