Name: TouchNote
Rating: 1.25

“Avoid at all costs. Repeated bad experience with deliveries taking many weeks for arriving. Not much use in contacting customer service.”

Helpful Report

Posted 3 years ago

Hey there, Thank you for taking the time to share your experience with TouchNote. I'm very sorry to hear about these delays/non-deliveries, and for the inconvenience, they have caused you. We print and post all orders within one working day. Unfortunately, though, we don't have tracking on cards, so we can't control final delivery. We do offer a free replacement for each card that gets delayed or is not delivered, right from the app, no questions asked. And we always try our best to find a way to make this right for our customers. In any case, if you experience any other issues moving forward, please don't hesitate to let us know through help@touchnote.com Kind regards, Joseph TouchNote Customer Support

Posted 3 years ago

“Terrible service. Big rip off. Entices you in with promise of free cards. I downloaded the app and logged out, no free cards after that, just constantly asked to subscribe. Tried to make a card. Couldn’t have a picture and an image and words. What a rip off”

Helpful Report

Posted 3 years ago

Hey there, Thank you for taking the time to share your experience with TouchNote. I'm very sorry to hear you faced issues with the sign-up process, and for the inconvenience this caused you. Please note, we offer two free postcards when someone signs up for our free trial offer. We hope they'll enjoy using TouchNote Premium and decide to keep their membership afterwards. This is optional though and anyone can opt-out during the trial period. In any case, though, our support team is always available at help@touchnote.com should you ever require any assistance moving forward. Kind regards, Joseph TouchNote Customer Support

Posted 3 years ago

“Aweful stuff. The cards only rollover for a short time, and they charge yearly even though the price is listed per month”

Helpful Report

Posted 3 years ago

Hey Magnus, Thank you for taking the time to share your experience with TouchNote. I'm very sorry to hear the monthly cost breakdown confused you. We offer both monthly and annual memberships and always state the billing period before sign up. Nonetheless, I'd like to apologise if you feel this was not communicated enough. Membership cards roll over for 3-6 months, depending on the plan you're on. In any case, though, our support team is always available at help@touchnote.com should you ever require any assistance moving forward. Kind regards, Joseph TouchNote Customer Support

Posted 3 years ago

“Long turnaround after order and several postcards never arrived-even after I submitted an order to resend. Boooo.”

Helpful Report

Posted 3 years ago

Hey there, Thank you for taking the time to share your experience with TouchNote. I'm very sorry to hear about these delays/non-deliveries, and for the inconvenience, they have caused you. We print and post all orders within one working day. Unfortunately, though, we don't have tracking on cards, so we can't control final delivery. We do offer a free replacement for each card that gets delayed or is not delivered, right from the app, no questions asked. And we always try our best to find a way to make this right for our customers. In any case, if you experience any other issues moving forward, please don't hesitate to let us know through help@touchnote.com Kind regards, Joseph TouchNote Customer Support

Posted 3 years ago

“Easy process to purchase credits for product. Terrible process for delivering purchased cards within a reasonable time. TouchNote fails with delivery promises. 6 cards I ordered were NEVER received. Shame!!”

Helpful Report

Posted 3 years ago

Hey there, Thank you for taking the time to share your experience with TouchNote. I'm very sorry to hear about these delays/non-deliveries, and for the inconvenience, they have caused you. We print and post all orders within one working day. Unfortunately, though, we don't have tracking on cards, so we can't control final delivery. We do offer a free replacement for each card that gets delayed or is not delivered, right from the app, no questions asked. And we always try our best to find a way to make this right for our customers. In any case, if you experience any other issues moving forward, please don't hesitate to let us know through help@touchnote.com Kind regards, Joseph TouchNote Customer Support

Posted 3 years ago

“Touchnote is not the app if you want cards delivered in a time;y manner. I recently ordered several christmas cards and completed the process 2 weeks before Christmas. Touchnote confirmed receipt and provided a 12/22 delivery date. After 12/30, and no cards received, Touchnote was contacted for customer service. They did nothing! stated they weren't responsible for delivery dates. Shocking that you put trust and $$ into their product, but get no guarantee!!! Request for credit was denied as well. I now believe that they dont always even send the cards out - they just collect the $$.”

Helpful Report

Posted 3 years ago

Hey Robert , Thank you for taking the time to share your experience with TouchNote. I'm very sorry to hear about these delays/non-deliveries, and for the inconvenience, they have caused you. We print and post all orders within one working day. Unfortunately, though, we don't have tracking on cards, so we can't control final delivery. Christmas season specifically and Covid related restrictions placed a big burden on postal networks and there were delays due to that. We do offer a free replacement for each card that gets delayed or is not delivered, right from the app, no questions asked. And we always try our best to find a way to make this right for our customers. In any case, if you experience any other issues moving forward, please don't hesitate to let us know through help@touchnote.com Kind regards, Joseph TouchNote Customer Support

Posted 3 years ago

“I have used this app over the last five years and never had an issue; however, this year it has stolen my money and not sent any of my cards. I tried to contact customer service, which was difficult to even find, but just received an email to say don’t email again! I am removing the app”

Helpful Report

Posted 3 years ago

Hey there, Thank you for taking the time to share your experience with TouchNote. I'm very sorry to hear about this. Having checked our support centre, I was unable to locate any emails from you or any past communication. In any case, should you like us to help you out with this, please make sure to send us an email at help@touchnote.com Kind regards, Joseph TouchNote Customer Support

Posted 3 years ago

“1) Keep telling me I have free cards, and then asking me to pay at the last minute in sneaky ways. 2) Very difficult to unsubscribe from. DO NOT GIVE THEM YOUR BANK DETAILS. Avoid at all costs!”

Helpful Report

Posted 3 years ago

Hey there, Thank you for taking the time to share your experience with TouchNote. I'm very sorry to hear you faced issues with the cancellation flow, and for the inconvenience this caused you. I'm also sorry to hear about the technical-visual issues you've experienced with your free cards allowance. Having checked our support centre, I see that your membership was cancelled, as per your request. In any case, though, our support team is always available at help@touchnote.com should you ever require any assistance moving forward. Kind regards, Joseph TouchNote Customer Support

Posted 3 years ago

“Terrible customer service and unreliable performance. I have 3 cards that were ordered in October that have not been received. They resent and gave apologies and assurances this rarely happens while blaming the postal service. The supposedly resent cards also never made it. This has been over 2 months. They say their system shows them sent and it is out of their control once they post. My app still shows each of these cards as not posted and stuck in the process. They explain this as a glitch in the app. TouchNote had a glitch in their operations and will not address. Stay away!!!!!! They also will not refund my money for the remainder of the year paid in full. I have wasted so much time with this company. Stay far away!!!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 3 years ago

Hey there, Thank you for taking the time to share your experience with TouchNote. I'm very sorry to hear about these non-deliveries, and for the inconvenience, they have caused you. We print and post all orders within one working day. Unfortunately, though, we don't have tracking on cards, so we can't control final delivery. We do offer a free replacement for each card that gets delayed or is not delivered, right from the app, no questions asked. And we always try our best to find a way to make this right for our customers. Indeed, there was a brief period where a small number of users was affected by the glitch you described (orders showing as not posted, even though they had). Our developers worked hard on this and this has already been resolved. In any case, if you experience any other issues moving forward, please don't hesitate to let us know through help@touchnote.com Kind regards, Joseph TouchNote Customer Support

Posted 3 years ago

“I have used this app for over 8 years and sent over 2 hundred cards but in the last 2 years it has become increasingly difficult to use on a mobile phone. I completed a card today and was unable to send it. It kept taking me back to my address book to add more addresses and I could not get out of the loop. I switched off, logged in later and the card was no longer visible or accessible. I will join Moonpig and give up eith Touchnote as soon as I have used up my credits or can I have a refund?”

Helpful Report

Posted 3 years ago

Hey Liz, Thank you for taking the time to share your experience with TouchNote. I'm very sorry to hear about this technical issue you've experienced, and for the inconvenience, it has caused you. Most glitches tend to be resolved by logging out and back in, or by reinstalling the latest version of the app. In those few cases, where there's an actual issue, it quickly gets resolved with an upcoming update. We'd like to apologise for the delay in getting back to you. In any case, if you experience any other issues moving forward or want help with anything, please don't hesitate to let us know through help@touchnote.com Kind regards, Joseph TouchNote Customer Support

Posted 3 years ago

“Poor quality products and horrible customer service. Order delayed. No response to email requests for help. Part of the order arrived. I still don’t have entire order. Again, so disappointed in the quality. You can do better at your local pharmacy. And, they won’t refund your membership - even on a prorated basis. Lots better options out there. Fool me once...”

Helpful Report

Posted 3 years ago

Hey there. Thank you for taking the time to share your experience with TouchNote. I'm very sorry to hear about this, and for the inconvenience this caused you. Unfortunately, I was unable to locate any e-mails on our support platform about this. In any case, should you feel we could further assist, now or in the future, feel free to let us know at help@touchnote.com Kind regards! Joseph - TouchNote Customer Support

Posted 3 years ago

“This is the second time my bank details have been stolen from touchnote. I will never trust this company again! Happy to share further details.”

Helpful Report

Posted 3 years ago

Hey there, Thank you for taking the time to share your experience with TouchNote. Rest assured, there is no way for us to gain access to someone's payment details without their consent. Unless, of course, this was the result of an unauthorized fraudulent transaction, placed by a third part who got access to your payment details. If this is the case, you could get further assistance from your payment provider. In any case, if you experience any other issues moving forward or want help with anything, please don't hesitate to let us know through help@touchnote.com Kind regards, Joseph TouchNote Customer Support

Posted 3 years ago

“Be Aware!!!! I last used TouchNote back in July. I’ve had £11.70 automatically come out of my account in November which I’m now in credit with them!!! I’ve never signed up to anything, worrying part is that they have kept my bank details since July. My emails of my concerns are being ignored. Hopefully my bank will sort this. Never using TouchNotes again”

Helpful Report

Posted 3 years ago

Hey there, Thank you for taking the time to share your experience with TouchNote. I'm very sorry to hear about this issue, and for the inconvenience this caused you. Rest assured, we never initiate payments on behalf of our customers. Having checked our support platform, I'm glad to see that this issue was resolved and a full refund was processed. In any case, should you feel we could further assist, now or in the future, feel free to let us know! Kind regards, Joseph TouchNote Customer Support

Posted 3 years ago

“Wish I could give zero!! Lure you in with free card then take 47.99! Absloute scam hopefully the bank will sort as I DID NOT sign up to this!! AVOID”

Helpful Report

Posted 3 years ago

Hey there, Thank you for taking the time to share your experience with TouchNote. I'm very sorry to hear about this misunderstanding, and for the inconvenience this caused you. I can only imagine you did not manage to opt-out before your trial period expired. Rest assured, we always try to be as transparent as possible. We would never hide or in some way be disingenuous about our costs and what our users are being charged for. Nonetheless, I'd like to apologize if you feel this was not communicated adequately. In any case, should you feel we could further assist, now or in the future, feel free to let us know at help@touchnote.com Kind regards, Joseph TouchNote Customer Support

Posted 3 years ago

“I used it successfully for a couple months then Touch note delivered another person's card to my daughter for her birthday. When I emailed them to notify them how disappointed I was they denied my request for a refund stating the grace period had passed. I guess there is no "grace period" for being accountable to taking personal information and sending it to the wrong addresses. They are not a professional organization- don't trust them with your credit card info, photos or addresses. You have been warned-”

Helpful Report

Posted 3 years ago

Hey Claudia. Thank you for taking the time to share your experience with TouchNote. I'm very sorry to hear about this, and for the inconvenience this caused you. Please be assured we do take matters such as this seriously and are working hard to ensure our third-party printers do everything they can to make sure this doesn't happen again.In any case, should you feel we could further assist, now or in the future, feel free to let us know at help@touchnote.com Kind regards! Joseph - TouchNote Customer Support

Posted 3 years ago

“So misleading about “free” trial and so difficult to create cards and you cannot cancel via your phone, come on! Please avoid at all costs.”

Helpful Report

Posted 3 years ago

Hey there. Thank you for taking the time to share your experience with TouchNote. We do offer two free cards when someone signs up for our trial offer. We hope they'd enjoy TouchNote and decide to keep their membership. But signing up for a membership is not necessary. In any case, should you feel we could further assist, now or in the future, feel free to let us know at help@touchnote.com Kind regards! Joseph - TouchNote Customer Support

Posted 3 years ago

“SCAM. Worked for a short while, then the "lost" my account and I am paid double membership. Complete scam ...”

Helpful Report

Posted 3 years ago

Hey there. Thank you for taking the time to share your experience with TouchNote. I'm very sorry to hear about this, and for the inconvenience this caused you. Having checked our support platform, I see we only have one account/membership under the email address you wrote from. In any case, should you feel we could further assist, now or in the future, feel free to get back through help@touchnote.com Kind regards! Joseph - TouchNote Customer Support

Posted 3 years ago

“Non-transparent and misleading terms on the App when using the free trial. No such thing of course as a free trial as they will slap you with a yearly charge rather than the monthly charge in that they put in bold to entice you in. If you are thinking of using a similar service to contact love ones during lockdowns or Christmas, use a local store and support a family run business. DO NOT sign up any details to these online robot companies! Snide and misleading company clearly lacking in ethical code of conduct and customer service.”

Helpful Report

Posted 3 years ago

Hey there, Thank you for taking the time to share your experience with TouchNote. I'm very sorry to hear about this misunderstanding, and for the inconvenience this caused you. I can only imagine you did not manage to opt-out before your trial period expired. Rest assured, we always try to be as transparent as possible. We would never hide or in some way be disingenuous about our costs and what our users are being charged for. Nonetheless, I'd like to apologize if you feel this was not communicated adequately. In any case, should you feel we could further assist, now or in the future, feel free to let us know! Kind regards, Joseph TouchNote Customer Support

Posted 3 years ago

“Not working, can't log in. Pre-purchased credits therefore useless -BEWARE.”

Helpful Report

Posted 3 years ago

Hey there. Thank you for taking the time to share your experience with TouchNote. I'm very sorry to hear about this, and for the inconvenience this caused you. I'm afraid we weren't able to locate a TouchNote account or support request using your email address. In any case, should you feel we could further assist, now or in the future, feel free to let us know at help@touchnote.com Kind regards! Joseph - TouchNote Customer Support

Posted 3 years ago

“Took subscription from my account and did not send me an email before renewing. Very sneaky and will never use again”

Helpful Report

Posted 3 years ago

Hey there, Thank you for taking the time to share your experience with TouchNote. I'm very sorry to hear about this misunderstanding, and for the inconvenience this caused you. I can only imagine you did not manage to opt-out before your trial period expired. Rest assured, we always try to be as transparent as possible. We would never hide or in some way be disingenuous about our costs and what our users are being charged for. Nonetheless, I'd like to apologize if you feel this was not communicated adequately. As far as logging in to your account, I can only imagine you might have signed up through Apple having "Hide My Email" enabled (https://support.apple.com/en-us/HT210425). If so, logging in using Apple will allow you to make use of your TouchNote account. In any case, should you feel we could further assist, now or in the future, feel free to let us know! Kind regards, Joseph TouchNote Customer Support

Posted 3 years ago

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