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TouchNote Reviews

1.3 Rating 156 Reviews

4 %

of reviewers recommend TouchNote

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07853180251

Email:

ana@touchnote.com

Location:

17-18, Clere Street, London
EC2A 4LJ

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TouchNote 1 star review on 30th November 2022

TouchNote 1 star review on 13th September 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible customer service Orders from September have still not been received. They offer no refunds A total scam”

Posted 3 years ago

Hey there, Thank you for taking the time to share your experience with TouchNote. I'm very sorry to hear about this technical issue you've experienced, and for the inconvenience, it has caused you. We'd like to apologise for the delay in getting back to you. We print and post all orders within one working day, so this was the result of a visual glitch. In any case, if you experience any other issues moving forward or want help with anything, please don't hesitate to let us know through help@touchnote.com Kind regards, Joseph TouchNote Customer Support

Posted 3 years ago

“This company is a scam. It took £47.99 from my account without any authorisation or warning. After complaining they initially said they would refund the cost but are now not answering my emails. Have reported them. AVOID AVOID AVOID.”

Posted 3 years ago

Hey there, Thank you for taking the time to share your experience with TouchNote. I'm very sorry to hear about this misunderstanding, and for the inconvenience this caused you. I can only imagine you did not manage to opt-out before your trial period expired. Rest assured, we always try to be as transparent as possible. We would never hide or in some way be disingenuous about our costs and what our users are being charged for. Nonetheless, I'd like to apologize if you feel this was not communicated adequately. As far as your refund request, I confirm a full refund was processed through your support request 425773. In any case, should you feel we could further assist, now or in the future, feel free to let us know! Kind regards, Joseph TouchNote Customer Support

Posted 3 years ago

“Exactly the same story as all the other reviews, they took £47.99 from my credit card which I had not agreed to. The only difference is I had emailed them 3 days prior to this asking them to cancel my account. They replied saying there was no account attached to my email then they took my money. I've requested a refund. Wow this company is DODGY! Update I received a full refund but still wouldn’t recommend this company”

Posted 3 years ago

Hey there, Thank you for taking the time to share your experience with TouchNote. I'm very sorry to hear about this misunderstanding, and for the inconvenience this caused you. I can only imagine you did not manage to opt-out before your trial period expired. Rest assured, we always try to be as transparent as possible. We would never hide or in some way be disingenuous about our costs and what our users are being charged for. Nonetheless, I'd like to apologize if you feel this was not communicated adequately. As far as refund request, please note this was fully processed through 426103 once we were able to locate your TouchNote account, after having been provided with the transaction details. In any case, should you feel we could further assist, now or in the future, feel free to let us know! Kind regards, Joseph TouchNote Customer Support

Posted 3 years ago

“Postcards never showed up. I was also charged international fee each time a card was sent because the company is based in UK and I live in USA. They did however refund me in full.”

Posted 3 years ago

Hey there, Thank you for taking the time to share your experience with TouchNote. I'm very sorry to hear about these non-deliveries, and for the inconvenience, they have caused you. We print and post all orders within one working day. Unfortunately, though, we don't have tracking on cards, so we can't control final delivery. We do offer a free replacement for each card that gets delayed or is not delivered, right from the app, no questions asked. And we always try our best to find a way to make this right for our customers. Indeed, TouchNote is based in the UK but we process transactions domestically. If you've been charged extra fees by your payment provider, please address the issue with them so it can be corrected from their end. In any case, if you experience any other issues moving forward, please don't hesitate to let us know through help@touchnote.com Kind regards, Joseph TouchNote Customer Support

Posted 3 years ago

“I saw this as an app on my phone as I wanted to send a picture card. I sent ONE, which by the way never reached its destination. I then just by chance why checking my bank balance £47.99 had been taken out without any warning. When I signed up for this I could not see and still cannot see the pricing on the app. Touchnote would not even acknowledge my mental health issues and would not refund me my money, after just a few days. I would afford this company and I will be contacting the Financial Ombudsman”

Posted 3 years ago

Hey there, Thank you for taking the time to share your experience with TouchNote. I'm very sorry to hear about this misunderstanding, and for the inconvenience this caused you. I can only imagine you did not manage to opt-out before your trial period expired. Rest assured, we always try to be as transparent as possible. We would never hide or in some way be disingenuous about our costs and what our users are being charged for. Nonetheless, I'd like to apologize if you feel this was not communicated adequately. In any case, should you feel we could further assist, now or in the future, feel free to let us know! Kind regards, Joseph TouchNote Customer Support

Posted 3 years ago

“Expensive for what you get, and if you forget to make a card during the month it disappears. Also, you can’t manage your membership from your phone (need desktop). So many other card apps that are WAY BETTER.”

Posted 3 years ago

Hey there, Thank you for taking the time to share your experience with TouchNote. I'm very sorry to hear you faced issues managing your membership, and for the inconvenience this caused you. Please note, membership cards roll over for up to 6 months, depending on the plan. Bronze only provides one card per month, hence why there is no roll over for this plan. In any case, though, our support team is always available at help@touchnote.com should you ever require any assistance moving forward. Kind regards, Joseph TouchNote Customer Support

Posted 3 years ago

“I ordered my cards in May 2020 and have sent them numerous e mails, they advised that they have re sent it. However we have reached end of September 2020 and im not surprised that my cards haven't reached. They are a scam.”

Posted 3 years ago

Hey there. Thank you for taking the time to share your experience with TouchNote. I'm very sorry to hear about this delay, and for the inconvenience this caused you. In any case, should you feel we could further assist, now or in the future, feel free to let us know at help@touchnote.com Kind regards! Joseph - TouchNote Customer Support

Posted 3 years ago

“My daughter placed a large order on TouchNote. I immediately tried to cancel (within 30 minutes but the system said there was an error. If they come through and cancel I will remove this review.”

TouchNote 1 star review on 13th September 2020

Posted 3 years ago

Hey Chris, Thank you for taking the time to share your experience with TouchNote. I'm very sorry to hear about this technical issue, and for the inconvenience this caused you. Having checked our support centre (413948), I'm glad to see that a full refund was offered to compensate for this issue. In any case, though, our support team is always available at help@touchnote.com should you ever require any assistance moving forward. Kind regards, Joseph TouchNote Customer Support

Posted 3 years ago

“I have 21 credits with Touchnote. Could not get it to compose for ? Reason. Informed Touchnote. I logged out and logged in. All membership addresses gone. My grandchildren across this Covid world love getting the cards. Now I can compose but the system wants me to pay up again. Waiting a reply. Just sad and so disappointed.”

Posted 3 years ago

Hey Heather, Thank you for taking the time to share your experience with TouchNote. I'm very sorry to hear about this technical issue, and for the inconvenience this caused you. Having checked our support centre (412888), I'm glad to see that we worked this out for you regarding your duplicate account. In any case, though, our support team is always available at help@touchnote.com should you ever require any assistance moving forward. Kind regards, Joseph TouchNote Customer Support

Posted 3 years ago

Hey Heather, Thank you for taking the time to share your experience with TouchNote. I'm very sorry to hear about this technical issue, and for the inconvenience this caused you. Having checked our support centre (412888), I'm glad to see that we worked this out for you regarding your duplicate account. In any case, though, our support team is always available at help@touchnote.com should you ever require any assistance moving forward. Kind regards, Joseph TouchNote Customer Support

Posted 3 years ago

“This used to be a useful app. I’ve just wasted an hour and a further payment for ‘credit’ to my account only to discover I can’t actually send anything unless I sign up to a monthly subscription. Very frustrating! Extremely poor customer experience.”

Posted 3 years ago

Hey there. Thank you for taking the time to share your experience with TouchNote. I'm very sorry to hear about this, and for the inconvenience this caused you. Rest assured, you can use TouchNote paying as you go, without a membership. In any case, should you feel we could further assist, now or in the future, feel free to let us know at help@touchnote.com Kind regards! Joseph - TouchNote Customer Support

Posted 3 years ago

“Card has not been received even after requesting a re order twice. Address is correct. Customer service department do not care.”

Posted 3 years ago

Hey there. Thank you for taking the time to share your experience with TouchNote. I'm very sorry to hear about this delay, and for the inconvenience this caused you. In any case, should you feel we could further assist, now or in the future, feel free to let us know at help@touchnote.com Kind regards! Joseph - TouchNote Customer Support

Posted 3 years ago

“I signed up for a Silver membership for £47.99 at the end of June , believing it to be a premium account. But the features that come with a premium membership are locked . I had this account last year and it worked as I expected. After numerous emails I am now told this is not a premium membership. Customer support is appalling.”

Posted 3 years ago

Hey there. Thank you for taking the time to share your experience with TouchNote. I'm very sorry to hear about this, and for the inconvenience this caused you. In any case, should you feel we could further assist, now or in the future, feel free to let us know at help@touchnote.com Kind regards! Joseph - TouchNote Customer Support

Posted 3 years ago

“I paid for Silver membership at the end of June ,believing that I was signing up for a premium account. Only to discover that the features that come with a premium membership are locked. Despite sending countless emails this problem has not been resolved. I had a silver membership last year and it worked well. Customer support is appalling.”

Posted 3 years ago

Hey there. Thank you for taking the time to share your experience with TouchNote. I'm very sorry to hear about this, and for the inconvenience this caused you. In any case, should you feel we could further assist, now or in the future, feel free to let us know at help@touchnote.com Kind regards! Joseph - TouchNote Customer Support

Posted 3 years ago

“Took £12.99 from my credit card and no birthday card. I sent 8 emails asking for them to return my money. If you are stupid enough to order from this company, I include myself. Use a credit card at least that way you should have your bank get your money back, probably best not to touch them ever.”

Posted 3 years ago

Hey Rae. Thank you for taking the time to share your experience with TouchNote. I'm very sorry to hear about this, and for the inconvenience this caused you. In any case, should you feel we could further assist, now or in the future, feel free to let us know at help@touchnote.com Kind regards! Joseph - TouchNote Customer Support

Posted 3 years ago

“Could not send post cards or birthday cards despite having credit. Contacted them & they claimed they would fix problem. More than 24 hours later had not done so or responded. Tried to cancel membership, would not let me. Tried to remove payment method, would not let me. DO NOT GO NEAR THIS SITE. EVER!!!!!!”

Posted 3 years ago

Hey Sandra. Thank you for taking the time to share your experience with TouchNote. I'm very sorry to hear about this, and for the inconvenience this caused you. Having checked our support centre, I see your cancellation request was ultimately processed. In any case, should you feel we could further assist, now or in the future, feel free to let us know at help@touchnote.com Kind regards! Joseph - TouchNote Customer Support

Posted 3 years ago

“Terrible app. They took almost £50 from my account. I have even paid for the cards in the first place, so completely don't understand what I'm paying for here”

Posted 3 years ago

Hey Lily, Thank you for taking the time to share your experience with TouchNote. I'm very sorry to hear about this misunderstanding, and for the inconvenience this caused you. I can only imagine you did not manage to opt-out before your trial period expired. Rest assured, we always try to be as transparent as possible. We would never hide or in some way be disingenuous about our costs and what our users are being charged for. Having checked our support centre, I see that a full refund was processed as per your request. Nonetheless, I'd like to apologize if you feel this was not communicated adequately. In any case, should you feel we could further assist, now or in the future, feel free to let us know! Kind regards, Joseph TouchNote Customer Support

Posted 3 years ago

“I did the 2 free cards during lockdown and touchnote have taken £47.99 from my account. I am requesting a refund so will see how that goes.”

Posted 3 years ago

Hey there, Thank you for taking the time to share your experience with TouchNote. I'm very sorry to hear about this misunderstanding, and for the inconvenience this caused you. I can only imagine you did not manage to opt-out before your trial period expired. Rest assured, we always try to be as transparent as possible. We would never hide or in some way be disingenuous about our costs and what our users are being charged for. Having checked our support centre, I see that a full refund was processed as per your request. Nonetheless, I'd like to apologize if you feel this was not communicated adequately. In any case, should you feel we could further assist, now or in the future, feel free to let us know! Kind regards, Joseph TouchNote Customer Support

Posted 3 years ago

“Touchnote have taken £109.99 from my bank account for a family plan that I have not signed up to. I have sent cards through them before by buying credits as I needed to. I am appalled that they are able to do this and not be called on it. I have requested a refund so will see what happens: if they don’t refund the money I will complain to Trading Standards. Touchnote is best avoided!”

Posted 3 years ago

Hey Sue, Thank you for taking the time to share your experience with TouchNote. I'm very sorry to hear about this misunderstanding, and for the inconvenience this caused you. I can only imagine you did not manage to opt-out before your trial period expired. Rest assured, we always try to be as transparent as possible. We would never hide or in some way be disingenuous about our costs and what our users are being charged for. Having checked our support centre, I see that a full refund was processed as per your request. Nonetheless, I'd like to apologize if you feel this was not communicated adequately. In any case, should you feel we could further assist, now or in the future, feel free to let us know! Kind regards, Joseph TouchNote Customer Support

Posted 3 years ago

“I ordered the two free cards for family through lockdown, and was automatically signed up for the silver subscription and they have since been trying to take £47.99 from my bank account”

Posted 3 years ago

Hey there, Thank you for taking the time to share your experience with TouchNote. I'm very sorry to hear about this misunderstanding, and for the inconvenience this caused you. I can only imagine you did not manage to opt-out before your trial period expired. Rest assured, we always try to be as transparent as possible. We would never hide or in some way be disingenuous about our costs and what our users are being charged for. Nonetheless, I'd like to apologize if you feel this was not communicated adequately. In any case, should you feel we could further assist, now or in the future, feel free to let us know! Kind regards, Joseph TouchNote Customer Support

Posted 3 years ago

“I ordered a one off card. They set me up on a silver membership. I sent a number of emails advising them I didn’t want to pay yearly or be a member. They still took the money from my credit card. I have emailed three time, but no response from them. No number to call. Next thing speak to the bank to get it stopped. Unethical I think too .”

Posted 3 years ago

Hey Steven, Thank you for taking the time to share your experience with TouchNote. I'm very sorry to hear about this misunderstanding, and for the inconvenience this caused you. I can only imagine you did not manage to opt-out before your trial period expired. Rest assured, we always try to be as transparent as possible. We would never hide or in some way be disingenuous about our costs and what our users are being charged for. Nonetheless, I'd like to apologize if you feel this was not communicated adequately. Having checked our support centre, I see that a full refund was processed as per your request. In any case, should you feel we could further assist, now or in the future, feel free to let us know! Kind regards, Joseph TouchNote Customer Support

Posted 3 years ago

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TouchNote is rated 1.3 based on 156 reviews