TouchNote Reviews

Name: TouchNote
Rating: 1.25

1.3 Rating 156 Reviews

4 %

of reviewers recommend TouchNote

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TouchNote 1 star review on 30th November 2022

Anonymous

TouchNote 1 star review on 13th September 2020

Chris

Anonymous

Anonymous // 01/01/2019

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“I love this app! It’s so easy to make and personalise a card, sharing your favourite moments with loved ones. I always enjoy hearing the other person’s reaction when they receive it :)”

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Posted 4 years ago

“TouchNote is a great app! So easy to use and customer support is great if you have any issues. I would highly recommend them”

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Posted 4 years ago

“Amazing app, brilliant postcodes. I would 100% recommend. This is like texting your Grandma even though she has no phone.”

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Posted 5 years ago

“Lovely postcards, easy to do and prompt delivery.”

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Posted 6 years ago

“I’m blaming COVID-19 for deterioration in delivery times. Pre Covid I found the service and postal delivery time excellent particularly to Australia and NZ. Since the pandemic it’s taken longer in some instances but has eventually arrived at the correct destinations. Most mail and package delivery from overseas has taken many months so it’s not just TouchNote.”

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Posted 3 years ago

“I have had the same problem did any of you get your money back. Really upset”

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Posted 3 years ago

“Hey, what's going on? I have used Touchnote for 3 years now without any problems - cards delivered etc, quality quite good. Just tried to login to my account, but keep getting error messages!!!”

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Posted 4 years ago

“I too was caught unaware by their T&Cs, I too assumed wrong however I contacted both my bank and PayPal who said they could do nothing. I emailed Touchnote and as a gesture of goodwill refunded the amount in full. The lesson learned always read the details and set a calendar reminder to cancel. I didn’t know what I was signing up to, clearly naive.”

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Posted 3 years ago

“They try to make it impossible to cancel. Had to change credit card to get rid of them. In my opinion very questionable to say the least. All issues now sorted”

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Posted 4 years ago

Hey there, Thank you for taking the time to share your experience with TouchNote. I'm very sorry to hear about this misunderstanding, and for the inconvenience with the cancellation process. Rest assured, we always try to be as transparent as possible. We would never hide or in some way be disingenuous about our costs and what our users are being charged for. Nonetheless, I'd like to apologize if you feel this was not communicated adequately. Having checked our support centre, I confirm a full refund was processed as per your request. In any case, should you feel we could further assist, now or in the future, feel free to let us know! Kind regards, Joseph TouchNote Customer Support

Posted 3 years ago

“The concept is solid. It's easier to send cards through this service, for sure, but doesn't seem like they update the cards often. My beef is trying to cancel. I did do it online, but apparently it didn't cancel for the current year (but the next year). When I emailed them, I got a snarky email back about how they got the service for free and knew what I was getting into, but they will refund out of the niceness of their hearts. WTF?”

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Posted 4 years ago

“I started a membership to get this 2 postcards for free. When I wanted to cancel it through my PC it was not possible. And then I read all this comments about TouchNote: that it’s nearly Impossible to cancel the membership and that they gonna charge anyway. So I sent them a mail, that they please cancel the membership for me. And one day later I got the answer that they did it. So in the end I can say that everything worked out. But still there strategy to hide the “cancel membership” button is not fine at all.”

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Posted 4 years ago

“App works fine for months then jams up and won't work. This happened twice.”

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Posted 4 years ago

“I've been using TouchNote for the past eight years. The quality of the card is excellent! I normally send approximately 45 cards at Christmas, and I've received a copy of the card sent. This year I've had numerous problems with the company. They discontinued personalization of cards within an order, and I have not received a copy of the card sent. I'm now questioning myself if other cards were not sent. The response from their service department is poor! The company appears to place profit over customer. I'm looking at an alternative next year?”

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Posted 4 months ago

“It took 21 days for a birthday card to reach Cyprus this was very disappointing and embarrassing. Referred a friend to Touchnote their card never reached the destination. I do not trust that Touchnote will do what I pay them for and so this service is NOT acceptable.”

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Posted 3 years ago

Hey Maria, Thank you for taking the time to share your experience with TouchNote. I'm very sorry to hear about these delays/non-deliveries, and for the inconvenience, they have caused you. We print and post all orders within one working day. Unfortunately, though, we don't have tracking on cards, so we can't control final delivery. We do offer a free replacement for each card that gets delayed or is not delivered, right from the app, no questions asked. And we always try our best to find a way to make this right for our customers. In any case, if you experience any other issues moving forward, please don't hesitate to let us know through help@touchnote.com Kind regards, Joseph TouchNote Customer Support

Posted 3 years ago

“I too fell for the lack of clarity in their terms and conditions after sending a one off card to a lady with Alzheimer’s whose been in her care home with no visitors during lockdown. Fortunately I read some of these reviews when £49.99 was taken out of my bank account. I emailed the company immediately and said that I did not intend to sign up to this and the lack of clarity on their web site is appalling. As a “goodwill gesture” they agreed to refund the money which has been done promptly so a good result. Probably legal but bad practice and wouldn’t use the company again”

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Posted 3 years ago

Hey there, Thank you for taking the time to share your experience with TouchNote. I'm very sorry to hear about this misunderstanding, and for the inconvenience this caused you. I can only imagine you did not manage to opt out before your trial period expired. Rest assured, we always try to be as transparent as possible. We would never hide or in some way be disingenuous about our costs and what our users are being charged for. Nonetheless, I'd like to apologize if you feel this was not communicated adequately and I'm glad to see that a full refund was offered. In any case, should you feel we could further assist, feel free to let us know at help@touchnote.com We hope we might welcome you to TouchNote again in the future. Kind regards, Joseph TouchNote Customer Support

Posted 3 years ago

“Issue solved. Thanks”

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Posted 4 years ago

Hey Emma, Thank you for taking the time to share your experience with TouchNote. I'm very sorry to hear about this misunderstanding, and for the inconvenience this caused you. I can only imagine you did not manage to opt-out before your trial period expired. Rest assured, we always try to be as transparent as possible. We would never hide or in some way be disingenuous about our costs and what our users are being charged for. Nonetheless, I'd like to apologize if you feel this was not communicated adequately. Having checked our support centre, I confirm a full refund was processed as per your request. In any case, should you feel we could further assist, now or in the future, feel free to let us know! Kind regards, Joseph TouchNote Customer Support

Posted 3 years ago

“I canceled my membership with Touchnote on the website over a year ago, but it turns out I did not cancel! When I saw the charge on my credit card this year, I tried to cancel again and wrote to the company. The representative wrote back and said I had not yet canceled! So BEWARE. This company is making it very very hard to cancel.”

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Posted 3 months ago

“I keep cancelling my account and every year they charge me again. I go to customer service and then they can't find my account so I have to send in a bunch of info to " prove " what I'm talking about. Things seem to get rectified and then I get charged all over again. I just changed my CC this year and they keep emailing me to update it. Why are they asking me to update my CC when I cancelled their services a few years ago? It's extortion and a huge time suck for me to try and rectify. I would never recommend this company.”

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Posted 3 months ago

“I was a long time user paying for credits when I needed them. Faultless service. But this year I was signed up to an annual plan I did not agree to and now any credits I had previously purchased have expired. Absolute sharks. No idea what has happened to the company but best avoid.”

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Posted 3 months ago

“Have Touchnote gone bust? They're not responding to my complaints and they have not delivered my last two orders.”

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Posted 4 months ago

TouchNote is rated 1.3 based on 156 reviews