“Few questions as this is my first time with owning a compost toilet does a package come with the delivery which hopefully will include a manual & bags plus what type of ingredients are needed to dissolve the waste? If not, can you give me a list of what onecan use for the waste issue?
Thank you”
Hi Isabel,
Thanks for reaching out!
Your SilvaBlœm comes with a user manual and 1 roll compatible compostable inlays. If you don’t see it in your shipment, please reach out to us and we’ll help right away.
Our customer service can provide you any information you need and advise you properly. Please feel free to contact them via e-mail and they'll be happy to support you.
Warm regards,
Your TROBOLO Team
Hello Timothy,
Thank you for the great feedback!
We’re glad the delivery was fast and we hope you enjoy your TROBOLO.
If you need anything once you’ve had a chance to try it, we’re here to help.
Best regards,
Your TROBOLO Team
“The diverter is perfect! Exactly as described and the template you send with it is a perfect fit. Easy to follow instructions, even though it is just pictures. I had ordered a diverter from another seller and the urine opening is the size of a dime. Your product is larger allowing for a "flow". I'm very happy.”
Hello Mark,
Thank you for the great review! We’re thrilled the diverter and template fit perfectly and that the instructions were easy to follow. Glad to hear the larger opening provides a good flow.
If you need anything else, we’re here to help.
Best regards
Your TROBOLO Team
“It would be great to rate this product. As of yet fed ex cant seem to deliver it. Shipped out 11 6 25 as of today still dont have it. Its stuck in. Glendale az. I live in sun lakes az. What an be so hard to geet it to me. So far not at all happy.”
“Have not used it yet but plan to soon at an upcoming fly in. Was confused at the way to raise up the toilet. I attached it to a piece of woof then sat it on a milk crate for stability.”
Hello Christian,
Thank you for the great review! We’re excited you’re planning to try TROBOLO at your fly-in!
Feel free to share any photos - we'd love to see the setup!
If there’s anything else you need, we’re available to help.
Best regards
Your TROBOLO Team
“Here's my email to support--which I never received a response from.
Hello!
I just received my Trobolo in the mail and was excited to take a look at the construction and functionality. Everything looks great except I encountered a significant issue with the latch design on the closing lid—or I may have just received a faulty unit.
The gray seat area doesn’t seem to sit flush, exposing an 1/8” gap towards the front of the toilet. When I go to close the top white lid, the latch ends up landing between the gray seat and the lower plastic frame causing the latch to be extremely difficult to pry open. If the gray seat sat perfectly flush (so there’s no gap) or the lid handle extended further down another 1/4", I think this might mitigate the problem. Please see attached photos and videos.
Thank you for your time!”
“A simple clean easy way to get around having to install a traditional toilet I love it and will tell people about it. I am78 years old and putting together a 600 sq foot living space. It is perfect for my needs”
Hello Rebecca,
Thank you for your fantastic review! We’re thrilled to hear TROBOLO is a perfect fit for you! This keeps us motivated and we really appreciate you spreading the word.
If there’s anything else you need feel free to reach out to us anytime!
Best regards
Your TROBOLO Team
Hello Lisa,
Thank you for your fantastic review! We’re glad to hear your TROBOLO was delivered on time and in good condition, and that ordering and delivery were easy and fast.
If you need anything else, we’re here to help.
Best regards
Your TROBOLO Team
“The TROBOLO toilet has made it possible for me to live comfortably in my off-grid tiny home while I figure things out. Delivery was quick—just a few days—and the unit is very well built. At first, I bought the DIY parts, thinking I could build my own toilet to save some money. But I quickly realized it wasn’t as simple as I thought. I’ll still use the spare parts to create a second compost toilet for outdoor use.
There was one urine-diverting part not included in the DIY kit, and I believe it’s an essential component.
Thank you, TROBOLO, for offering such a great product for people like me who are going off-grid for the first time!”
Hello Dawn,
Thank you for your fantastic review! We are delighted to hear that the TROBOLO toilet is making your off-grid tiny home life more comfortable. Fast delivery and a well-built unit are very important to us, and it's great to know that you are happy with your purchase.
We greatly value feedback like yours and we'd love to help you with your DIY kit. Please reach out to our Customer Service Team, so that we can check which missing part you need, because normally everything you need is included.
If you refer to our TROBOLO SafeShell System® this unfortunately is not compatible (yet) with our DIY sets, since it requires a highly precise housing design and is just available with our prefabricated models. Let us know - we're happy to advise you.
Thank you for choosing TROBOLO for your off-grid journey!
Best regards
Your TROBOLO Team
“I reviewed many before buying this option. I like the
Structural integrity of the unit.
I wish there was a way to buy a hose to attach to the urine port. I would love plans that include and fan and options for direct disposal into a gray water system.”
Hello Jacqueline,
Thank you very much for your great review! We are very pleased to hear that you like the structural integrity of our unit.
At the moment, the EU Store is the only place where you can buy a hose and a fan. We hope to expand our range to the US in the future.
Until then, please feel free to contact our customer service team. We will be happy to help you on how you can build your own electric exhaust system compatible with your TROBOLO. We look forward to hearing from you.
Best regards
Your TROBOLO Team
“The OGO is a WAAAAY better product and I’m super disappointed I had to experience all the trouble with your trobolo - all the gaslighting and messing with disgusting toilet stuff - demeaning to the max to have to interact with you guys and I’m so glad I found a product that can safely stay in the van. I still want a refund because of how I was treated!!!!! Your product was a terrible experience and I will go on and on about how and WHY the OGO nomad is WAY better than your TROBOLO whatever you call it. YUCK!!! And good riddance; a total waste of 250$ !!!!!”
Dear Veronica,
We’re truly sorry to hear that you feel disappointed with your experience. We understand that dealing with any issue involving a composting toilet can be frustrating, and we always aim to make our support process as smooth as possible.
However, we would like to clarify that we had requested detailed information and photos repeatedly from you several months ago in order to understand the situation and help accordingly. Unfortunately, we did not receive these until recently. As soon as your photos reached us, our team immediately analyzed them and responded with a detailed explanation and a concrete solution, including free replacement parts.
Our goal has always been to assist you and ensure your TROBOLO works as intended. While we regret that you are dissatisfied, we are confident that the product left our facility in perfect working order and that any issues could have been resolved through proper assembly and maintenance as described in the instructions.
We genuinely wish you all the best with your new setup and thank you for sharing your feedback.
Kind regards,
Your TROBOLO Team
Hello Kalyn,
Thank you very much for your wonderful review! We are delighted to hear that you are so satisfied with our customer service and the product. Your appreciation motivates us to continue doing great things.
Enjoy your TROBOLO!
Best regards
Your TROBOLO Team
Hello,
Thank you very much for your kind words! We’re thrilled to hear that your TROBOLO lives up to your expectations. Each one is crafted with great care and attention to detail, so your feedback means a lot to us.
Wishing you lots of joy with your new TROBOLO!
Warm regards,
Your TROBOLO Team
Hello Kenneth,
Thank you very much for your great review! We are very pleased to hear that you are satisfied with the quality and robustness of your TROBOLO. Fast shipping is also important to us, and we are happy that everything turned out to your satisfaction.
Enjoy your TROBOLO!
Best regards,
Your TROBOLO Team
Hi Duncan,
Thanks for your great review! So glad to hear your TROBOLO arrived on time and that you like it. Hope you’ve already had a chance to give it a try!
Enjoy your TROBOLO!
Best reagards
Your TROBOLO Team
Hello Ricky,
Thank you very much for your great review! We are very pleased to hear that everything arrived intact and that you are satisfied with your purchase. Good luck with building the toilet frame – we are sure you will do a great job!
Enjoy your TROBOLO!
Best regards,
Your TROBOLO Team
Hello Myron,
Thank you very much for your great review! We are delighted to hear that you are satisfied with our service and that the toilet meets your expectations. Your positive feedback means a lot to us and inspires our team to continue doing an excellent job.
Enjoy your TROBOLO!
Kind regards,
Your TROBOLO Team
“Very happy with this purchase and this was exactly what I was looking for. I am in the process of building the container and the directions are easy to follow.”
Hello George,
Thank you very much for your great review and the photo! We are very pleased to hear that you are happy with your purchase and that the instructions are easy to follow. It sounds exciting that you are starting to build the container – we wish you every success!
Enjoy your TROBOLO and all the best for your project!
Kind regards,
Your TROBOLO Team
“We bought this cute outhouse for the hunting property, because my man would prefer that only bears $#!t in the woods from now on. Happy to have the composting system installed for this weekend's 3-D archery touney that we are hosting for friends and neighbors!
Easy communication with the vendor, received the kit in two business days. We opted to use our own 5 gallon bucket, rather than the one that came with the kit, as the seat on our outhouse is 20" high, and the bucket was too low to catch the deposits reliably.”
Hello Jennifer,
Thank you for your fantastic review! We are delighted to hear that you are happy with the installation of the composting system for the 3D archery tournament at your friends' and neighbours' place. It sounds like a great event, and we hope you have lots of fun!
It's great that communication with us went smoothly and that you received the set so quickly. We understand that the height of the seat is important, and we're glad you found a solution.
Enjoy your TROBOLO!
Best regards,
Your TROBOLO Team
Hi Flavio,
Thank you very much for your wonderful review! We are delighted to hear that you are satisfied with the quality and service. Your positive feedback motivates our team to always give their best.
We hope you continue to enjoy your TROBOLO!
Kind regards,
Your TROBOLO Team
