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Turtle Tots Reviews

4.8 Rating 465 Reviews
94 %
of reviewers recommend Turtle Tots
4.8
Based on 465 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
2 - 3 Hours
Customer Service
4.6 out of 5
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Turtle Tots 5 star review on 7th February 2025
Purdy
Turtle Tots 5 star review on 7th February 2025
Purdy
Turtle Tots 5 star review on 7th February 2025
Matthew
Turtle Tots 5 star review on 23rd January 2025
Rosie
Turtle Tots 5 star review on 23rd January 2025
Rosie
Turtle Tots 5 star review on 11th October 2024
Lauren
Turtle Tots 5 star review on 11th October 2024
Lauren
62
Anonymous
Anonymous  // 01/01/2019
Catherine is great with the children and gives advice and quality attention. Not a minute wasted during the session.
Helpful Report
(Cardiff) - Posted 1 year ago
Last email I sent to turtle tots which didn't get a reply. I'm sharing so other people considering turtle tots won't go through the same experience: I have to say, I am so disappointed in the way I've been treated as a customer by turtle tots. We were so excited to join and I had such a positive experience with swimming lessons in the UK with a different company. It's been so important for me to make sure my daughter continues swimming lessons to the point that I struggle to pay the term but I do it because swimming is such a vital skill to have. Since we've been coming to turtle tots, there have been MULTIPLE issues. The pool temperature was too cold, the changing rooms are too cold, the floors are extremely slippy, not one but two classes cancelled with short notice, a lack of availability when booking a make up class, lack of options for dates to attend the next term and absolutely no consideration for my daughter to be put into the toddler intro class even though she's more capable than most of the children that are twice her age which her swim teacher even agreed and now this is the cherry on top. We are paying an extortionate amount for less than average swimming lessons, honestly I can't say my daughter has learnt much since November despite it costing €21 a lesson. I gave ample notice that my daughter was unable to attend, she had a severe case of croup and an ear infection. She's actually still not 100% well and still on anti biotics but now I have to risk her health to come along to the last session tomorrow because I can't afford to lose out on €42. There's been such a lack of empathy on your behalf and I honestly wouldn't recommend turtle tots as a last resort. I've never felt so let down. I really do hope that your future customers don't go through what I have had to so I'll be leaving reviews to share my experience.
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Posted 1 year ago
My daughter loves swimming with Alison! The lessons are great, never had a class cancelled. Alison really gets to know your child and you can see their confidence and skills grow week on week. The pool is super warm and the changing facilities are fab ! Could not recommend Turtle Tots more!
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Posted 1 year ago
Becky has been amazing with our son. So patient and doesn’t push him to do anything he doesn’t want to. It’s improved his confidence loads in the water and we’re so thankful
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Posted 1 year ago
My daughter and son were unable to complete their term at swimming due to the venue closing months ago and we still have not received a refund.
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Posted 1 year ago
Beware. Our turtle tots franchisee closed down and ignored requests for a refund. The main company have washed their hands and suggested we claim via our credit card company even though we paid direct debit. We now have the hassle of pursuing through the courts. In our experience money paid is not safe.
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Posted 1 year ago
My daughter Esme loves being in the pool. It's great having all the different songs & rhymes for Esme to learn each skill. Esme's confidence is growing every week and is now doing most of the actions in the pool herself. Gemma is a great teacher. Thank you Gemma & TurtleTots.
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(Dumfriesshire) - Posted 1 year ago
Having first the privilege of Turtle Tots lessons with my eldest and now my youngest, I can honestly say it's one of the best investments as you really see the children grow in confidence and then it becomes a highlight of yours and your child's week. So grateful we get to continue at this stage.
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(Dumfriesshire) - Posted 1 year ago
I think the lessons are fantastic the instructor (Danielle) knows my child’s name and is super friendly with him. There are different things we do in the pool each week and my little one is challenged but massively enjoys his time in the pool. I have reccomended Turtle tots and will continue to.
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(Daventry And Rugby) - Posted 1 year ago
Amazing team
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(Daventry And Rugby) - Posted 1 year ago
Instructors are amazing. Patient, friendly and child focused.
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(Dumfriesshire) - Posted 1 year ago
We have been to Turtle Tots with both our girls. We love how much confidence it gives them in the water. Would highly recommend.
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(Dumfriesshire) - Posted 1 year ago
I take my granddaughter to Jen at The Marriott in Hale Barns. The pool itself is beautiful and always a great temperature which is a great start for little ones. Jen is very friendly and patient and has an excellent way with the children. My granddaughter is on her 2nd session of lessons with the 4 and unders, she is the oldest, and the majority are now swimming, one like a dolphin!, or starting to swim unaided and they all thoroughly enjoy their lessons. Highly recommended
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(South Trafford, Haydock And Halton) - Posted 1 year ago
Turtle Tots have been brilliant. My little one has grown in confidence, ability and joy when in the pool. Thank you so much!
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(Swindon & Marlborough) - Posted 1 year ago
Fantastic swimming lessons. Zoe always makes them fun and will adapt to each child. It’s the highlight of our week! Highly recommend.
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(Swindon & Marlborough) - Posted 1 year ago
Really disappointed with customer services and I’m sorry I didn’t read the bad reviews on this before booking my child in. My 4 year old was really enjoying the swimming and we came back, unfortunately week 2 wasn’t on and we weren’t notified at all.
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Posted 1 year ago
My little boy loves his swimming lessons with Hannah. She makes it fun with a different theme each week which keeps him entertained and relaxed in the water. Hannah also teaches safety in the water and builds his confidence each week. Highly recommended!
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(North Cheshire) - Posted 1 year ago
Nicky is one of the best instructors
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(Surrey And North Hampshire) - Posted 1 year ago
Lovely and friendly team. I would highly recommend them.
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(Surrey And North Hampshire) - Posted 1 year ago
Amazing teacher nice sized groups my daughter has so much water confidence due to Laura really appreciate the time and not badly priced pools always warm what else can I say anyone who asks me about swimming lesson turtle tots is the 1 and only choice
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(South West Sussex) - Posted 1 year ago
Turtle Tots is rated 4.8 based on 465 reviews