“DO NOT ENTERTAIN THIS COMPANY
I PAID FOR A 2 YEAR CONTRACT IN WHICH I PAID IN FULL FOR A GPS FOR MY KITTEN WHICH HE LOST AFTER 2 months. This was 2 years ago and never thought about it until a few weeks ago they took a further £71.60 out my bank. After numerous emails telling them this was fraud they replied saying I'd signed another contract I asked him to disclose this information and they never got back to me again I am now seeking legal help please be wary of this company”
“Frustrated, Angry, Fed Up.. thought I was doing somthing wrong.. went over the app, over and over, took the tracker for many walks, yet cant actually pin point where it is.. was not accurate by many miles!! Currently sitting at home with it beside me, app tells me it is over the other side of the estate!! Not fit for purpose… Don’t waste your time and money..”
“Similar experience as all others who have bought from this company. I returned the tracker and requested a refund but they are refusing to acknowledge my request. A big mistake not reading other reviews before I decided to buy from them. Cost me €12 postage returning it. Feel cheated by this company.”
“My tracker stopped working efficiently after 3 days of use. I contacted Ubeequee multiple times and I haven't had a reply. I'm extremely disappointed as I have spent almost £80 on this product.”
“Had this device a while - not very satisfactory.
Tells me no network coverage - particularly if raining.
Or not connected to Internet.
Jumps back to previous day and time.
In fairness I have found my cat with it - easier to do in evening.
Can jump to different part of city - when picks up another wi fi.
And have been able to see his route overnight - which is when he goes out.
Found the collar once with use of the watch finder.
But on a daily basis it is very frustrating.”
“Do not buy from this company. Same experience as all the others, tracked incorrectly, battery didn’t charge for long. Bad service when attempting to contact them. Promised a refund 26th June but after numerous emails from me, I can only assume they don’t exist. Watch £60, sim contract £48, heavy mistake on my part!”
“I recently purchased your pet tracker and unfortunately, my experience has been quite disappointing.
Although the delivery was timely and I was able to register the device through the iOS app, the accuracy of the tracker was poor.
When I attached the tracker to my cat’s collar and left him to roam around, it indicated that my cat was over a mile away, and at someone’s house when my cat was actually right in front of me.
After removing the tracker and charging it, it reverted back locate it at my house.
However, upon reattaching the device to my cat’s collar, the app was unable to locate it, despite indicating that it was registered correctly.
As a result, I am unable to rely on this tracker to keep my pet safe and would not recommend it to other pet owners. Unfortunately, I have to give this product a 1-star review.”
“Don’t buy with this company.
I purchased the GPS watch for Alzheimer’s patients. It arrived faulty and after speaking with company returned the watch, with a promise of a refund. It is now 3 months since the watch was returned. I have a string of emails promising to refund me, but still nothing. I left a 1* review on their website with the above - it funnily doesn’t appear with the 4-5* reviews. I commented on Facebook and Instagram posts telling others that they do not refund. UbeeQuee got in touch via direct message, promised to sort this out, and again nothing has happened. They deleted my comments.
Alzheimer’s patients are vulnerable. Carers cannot afford to waste £70 on a scam. You cannot censor reviews to show what you want to show about your own company. Do not buy from them, do not trust them.”
“I can only assume Ubeequee has ceased operation - received non functioning device in November 2022, after a couple of emails back and forth, no replacement and since January 2023, no reply to emails. Had to cancel direct debit via bank and claim previous d/d via bank. Shame.”
“Tracker was returned and signed for on the 28th March, after sending a number of emails I was told my refund would be received by the 14th april, I’m still here with no refund and you have the item returned, my emails are now being ignored so I have issued you a 7 day grace period to refund me in full otherwise I will be issuing court proceedings for my refund, of which you will then be liable for the court fees too. This is unacceptable that you are holding onto customers money when there is evidence of you having the item back along with an email admitting that you have received it…..very disappointing”
“I am very disappointed with the operation of gps : The transfer of commands (location, remote stop of GPS) is random and often, does not work. The GPS therefore remains blocked, does not transmit the position of the dog and discharges unnecessarily outside the walk.”
Hi Pascal,
I am sorry to read this. We can certainly help you.
You did get in touch with us previously about another matter, so I am saddened that you have posted a review rather than contacting us again so that we could assist.
I hope you receive this email and contact us at helpdesk@ubeequee.zendesk.com - I will be more than happy to help. In the meantime, I will take a look at the connection on your device.
Kind regards,
Sam
Hi Carolyn,
Sorry to read this. Have you been in touch with us on the Helpdesk? We can help replace or refund. Do send us an email help@ubeequee.com
Kind regards,
Mary
“I’m so disappointed with this tracker it’ hard to know where to begin. I’m now using the excellent ‘Tracktive’ alternative.
With tractive, the battery lasts about 3 days. Once it’s full it alerts you. But it also stops charging automatically.
By contrast, UbeeQuee warn you that it’s your fault if the battery is damaged as you have to remember not to overcharge it. Since they don’t alert you when it’s full, it’s impossible to fulfil this. Unless you spend 2 hrs watching it until the lights change.
Once I heard it power itself off at the beginning of a dog walk despite the fact the battery was supposed to be 70%.
I had intended to have it on my dog semi-permanently – in case he bolted out of a door. This I realised I could not do as the battery would not last 24 hrs.
You want a fully charged battery on the tracker when the dog escapes as it would have to work much harder sending signals at this point. Since it wouldn’t last 24 hrs even on battery save mode (1 hr updates) I had no faith that it would last more than a few minutes if the dog got loose.
By contrast the Tractive tracker, sends many more frequent updates. Once in LIVE mode it updates every few seconds & that doesn’t appear to dent the battery. So you can follow it in real time.
With UbeeQuee, on sending an update request, it says ‘sending’ then at some point – quite a while later, it updates the position, but unless you happen to be looking at the screen when this happens, you can miss it. The only thing telling you that it’s now updated is the new timings on the last position, which are incredibly small.
Tractive, but default, have the tracker & your phone both on the map. This makes it super easy to see how far away you are from the dog. UbeeQuee doesn’t, so you have to actually read the map properly.
The rubber mount I was supplied with had a fractured loop. So I had to wait for another to be sent – which took about 5 days. So I had this rescue dog – high escape risk, & couldn’t use the tracker. I’m glad I was supplied with two replacements. Glad, because the first one I tried was also weak at the loops & snapped with the gentlest of tugs. The other one those seem fine.
I think if UbeeQuee want to learn everything they can do to improve their product into something fit for purpose, they could do worse than study the Tractive tracker.
It took about 6 weeks for me to decide the UbeeQuee wasn’t fit for purpose. I have been offered a cancelation on subscription (still to be executed) but I was told I was too late to get a refund.”
