“Got a tracker few weeks ago not happy with it all. Tells me my cats miles away but she right with me in the garden plus the battery drains so fast I've put it on update every 10mins recommended setting don't even last 6 hours. I full charged it last night then turned it off as my cat doesn't go out at night time. When I switched it on this morning it had 26% charge left. Wish I had got another brand of tracker. Got this because one of my cats got attacked by two kid he later died so wanted to protect my other cat. Please read reviews carefully before making a choice. Delivery was fast”
“Just recently purchased this tracker with subscription costing over £100.
Poor location accuracy and to underline my claim the tracker has unfortunately come off my cat and is somewhere near my house. It is still active but when trying to search manually it is know where to be seen in the location on the map.
I will not recommend anyone purchase this item and I will seek a refund of my subsciption and put this bad purchasing experience behind me.”
“Not really much use as a tracker. In the week we’ve had it, according to the app, our cat has been as far afield as China and Peterborough. Last night he went missing again (he does that a lot, that’s why we bought the tracker) The last update was at 05:56 this morning with 43% of battery left. Since then, my attempts to get a more recent position have met with a ‘request sent - please wait’ message, but no updated location. I did receive a message saying the battery was low and to recharge, but no location. Sadly, as the battery lasts not much more than a day I suspect that’s our last chance to track him down!
I couldn’t recommend this device. It’s been fun to see roughly where our cat has been for a few days but the device is very unreliable, often jumping back in time to give the latest location as being from the day before and the whole app experience feels about 10 years out of date.”
Hi David,
I am sorry to read through this review but do hope that we can assit.
With location accuracy, I would highly recommend switching off 'set local base station' in your APP settings. This will help prevent China from appearing, first and foremost (we suspect that may be a factory setting) and also more local inaccuracies.
The trackers will always work at their best outdoors when GPS is available. We fear that your cat's tracker may have already run out of charge. If you look at the time of the 'low battery' prompt and when the last location update came through, the battery percentage displayed on screen, will have reduced further. If it gets to below 10% charge, the tracker will have difficulty communicating with the APP.
I do hope your cat returns home safely. If he has his tracker on him, please do email us at help@ubeequee.zendesk.com and we would be more than happy to help in improving your experience.
Kind regards,
Sam
Hi Margaret,
I am sorry to read that you have had some trouble contacting us. This reply is going to be sent to you via email.
We would very much like to help. You can contact us via the email address help@ubeequee.zendesk.com
I have searched your email address and I can see we have replied to you, twice, on Monday but have not heard back from you. Perhaps you could check your junk mail?
Kind regards,
Sam
“Have to say I’m a little disappointed with the device. The actual satellite picture needs updating as it still shows my house as a field! Yet the houses were built 3 years ago! It needs updating! The battery doesn’t last that long on the device. Just expected a little more for my money! Also I’m in a monthly rolling contract and they just take the money from your bank without any warning or asking whether you want to continue etc.”
Good afternoon,
I am sorry to read your negative review but fully understand and appreciate the reason for it.
With the mapping, we are at the mercy of mapping services (Google Maps, iOS maps etc) and it is they, who will need to update your neck of the woods, now that the land has now been built on. I appreciate that is a real pain.
With regards to the monthly rolling contract, you have pretty much defined what that means. It will keep rolling, each month. You are always very welcome to cancel. All you have to do is send us a quick email asking as much and we can get that in place for you.
Do drop us a line help@ubeequee.com if so.
Kind regards,
Sam
