“I find your service and support very good but have concerns regarding the durability. Out of the six units we have taken, two have been lost by being snagged of the holder, but two have failed.
Regards
George.”
Hi Hazel,
Thank you ever so much for your kind review.
I am glad that on the whole, the watch is working well. I hope it continues to do so.
Regarding the fall alert sensor, you raise a good point. If you do find it to be a bit too sensitive and not required, you can switch it off via the APP settings (the cog). The setting is named Fall Reminder and it can be toggled off.
Thanks again :)
Kind regards,
Sam
“An precise instruction leaflet with the device would be more useful. Emailing a query means waiting 24 - 48 hours for a reply when you might need information immediately. Or a phone helpline would be good. The tracker generally works well and I love that my cat has it.”
Hi Valerie,
Thank you very much for your review.
I am pleased to read that the tracker works well and that you love having your cat with it.
You mention an instruction leaflet. The start-up guide and manual are quite brief as we know that many people are put off by extensive instructions and may miss some vital info.
We do have a large online help area. This area has extra downloadable guides, videos, tips, tricks and FAQs. This can be found here - https://ubeequee.zendesk.com/hc/en-gb
You can also request a callback via our only callback form too!
Kind regards,
Mary
“This is a very good tracker which has given us peace of mind when letting our escapist terrier into the garden or when taking him out in the fields. We did use it to find him on two occasions out in the fields when he managed to slip out of his harness. It led us straight to him. Overall a very good product. When we lost his first tracker, we bought a second one and UBEEQUEE transferred the contract without us even asking them to. We have since ensured that the tracker is never to low on battery so that the 'find my watch' function can be used to locate it in thick plantation.”
Hi Janet,
Thank you very much for your kind review.
I am so pleased to read that your crafty Terrier has been found on the two occasions and long may that continue.
I was sorry to read that the tracker did end up getting lost (better that than your Terrier). You are absolutely right about keeping the tracker nicely charged up and making the most of the 'Find my watch' function.
Keep in touch and thanks again :)
Kind regards,
Mary
