“I took advantage of the free sample service before ordering some waterproof material to recover a large outdoor cushion. I'm really pleased with my choice of material and won't hesitate in using UK Fabrics again.”
“I've ordered a couple of times from UK Fabrics Online over the last few years. Really pleased with easy to use website, ordering process, delivery and customer service. Fabric is great quality too. I had a problem with the wrong colour being sent and it was dealt with quickly and efficiently. This company would be the first place I'd go to for fabric in the future. Thank you!”
“I ordered material to recover some dining chairs and I am so pleased with the quality the fabric and the service. The samples and the fabric arrived very prompt and it is perfect for the job.”
“Really good quality and great colour. Only down was it said that the fabric would come rolled and it was folded. The creases did come out after a couple of days.Would have been easier to handle rolled.”
Hi,
Thanks for your review, and we're glad to hear that you liked the fabric.
I'd just like to clarify though, that while we do offer shipping the fabric on a roll, you selected a shipping option which stated that it would be sent folded in a bag.
I'm glad to hear that you liked the fabric, and that you managed to get the creases out.
“I still haven’t received my order I have sent emails stating that my order as not delivered but still no reply there is no phone number to contact them which is maddening as i have paid for my order that I have not received then they send me emails to leave them a review so here you go i am not happy .”
Hi Lisa,
I'm sorry to hear that you still haven't received your parcel. I did reply to your email on May 13th, and followed up on May 16th. Perhaps my emails have gone to your junk folder?
While I can see that your package has not been delivered, we do typically want clarification on the address before sending replacements, as an address error can sometimes be the cause.
I will try to contact you again, but if you see this reply, please email us with your address and we will ship out a replacement for you - otherwise we can cancel and refund the order.
I'm very sorry for the inconvenience that this has caused you.
Will - UK Fabrics Online
“The helpline was quickly in responding, ordering was easy and product was excellent. I
recovered my outdoor sofa cushions. I am very happy with the service.”
