Dencowear Ltd Reviews

Name: Dencowear Ltd
Address: Denco House14 Buslingthorpe GreenMeanwood, Leeds
Rating: 4.00

4.0 Rating 478 Reviews

72 %

of reviewers recommend Dencowear Ltd

Company Reviews

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Phone:

0113 237 9010

Email:

simren@dencowear.co.uk

Location:

Denco House14 Buslingthorpe GreenMeanwood
Leeds
LS7 2HG

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Dencowear Ltd 5 star review on 3rd April 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have recently had to pay £7.40 to send 2 items back for return. I am still waiting to be re-embursed. Any idea when? Thank you Miss J .Connolly”

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Posted 3 years ago

“Said on website would arrive in 3 working days but took nearly 2 weeks to arrive. andwas just left on my door step . No message to say it had been delivered l wasat work that day . Only for a neighbour seeing it in my step she took it in for me .”

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Posted 3 years ago

“Satisfactory service”

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Posted 3 years ago

Thanks for leaving your review. Is it possible you could provide some more information by emailing me direct on (tonia@dencowear.co.uk) as to why the service was only satisfactory and not excellent, as we do value our customer's opinions and take feedback very seriously in order to improve our service. Look forward to hearing from you. Tonia

Posted 3 years ago

“Customer service was good but the hospital tunics are not so good. They're sized super weirdly (I wear a size 10 from high street shops but had to order a size 6 tunic) and while they are brought in at the waist, there is a large flappy bit of material above that which looks really silly and unprofessional.”

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Posted 3 years ago

“Items returned too large.”

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Posted 3 years ago

“Reasonable quality for the price. They do the job. A bit slow on the delivery.”

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Posted 3 years ago

“I like the uniform and it is of a good quality. I cannot give it 5 stars, as it arrived later than expected (ordered on 4th and it arrived 24th). I was not sent an email when it was dispatched. I tried to ring the company on the 23rd and there was no answer and it went into Christmas answer phone message. I did not mind it arriving late, but would have just liked to know there was a delay.”

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Posted 3 years ago

“I’ve had to send the tunic back as it’s too small. I have asked for a size 12 and heard nothing. It takes a very long time to receive orders but the tunics are good when they arrive.”

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Posted 3 years ago

“Clothing sizes Very small , I am usually a 16 and ordered a bigger size for comfort while working the 18 was far too tight , Have sent it back and asked for a bigger size”

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Posted 3 years ago

“i waited quite a few weeks for my pants to arrive, but had to send 2 emails to ask where my order was. I chose two different styles because i did not know which would fit the best; they sent me both the same style and apologised for not having the other style in stock.”

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Posted 3 years ago

“Nursing tunic arrived fairly soon after ordering but trousers have taken several weeks to be delivered. I expect items were in short supply due to Covid-19.”

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Posted 3 years ago

“Well made product but very slow delivery, took weeks to arrive.”

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Posted 3 years ago

“The scrubs came but they were way bigger than I thought they would be so I had to send them back... The bottoms I could have fitted in the m 3 times they were so baggy... Very well made but just too big for me Thank yoy”

Helpful Report

Posted 3 years ago

Thank you for your review Sue. We're glad that you like the quality of the garment's. Feel free to send the items back for an exchange to a different size with a completed returns form in the parcel and our customer service team will be able to process that for you. Sim

Posted 3 years ago

“I am giving a 3 stars as I have not received my items on time. There was an estimated delivery date which was not made. The products which I ordered was an uniform which I really needed for work. I have trier to contact them several times regarding my order and when will be dispatched but without any luck. I have sent them like 10 messages, tried to call but no luck. At the end I asked for my money back from my bank and rised a dispute. Cuple of days later I received my items by post which was very surprising. However I can give 5 stars for the quality of the products as they are really good quality... 👌 If there was not such a bad communication and people from customer service acted accordingly with my case ,I would have given a 5 stars at the beginning. I can thank to Dencowear that they have finally shipped my order. I can give you an advice :if you want to have more customers and left them with a happy experience, you should pay more attention to the customer services 😉 Thank you.”

Helpful Report

Posted 3 years ago

Thank you for your review. I'm sorry to hear that no one got back to you with your regards to any delays of your order, or your messages. Our customer service team do try their best to communicate with all customers of any delays. We are glad that you are pleased with the quality of our garments. I will pass your comments on to our customer service manager to help improve our communication with our customers. Many thanks, Sim

Posted 3 years ago

“I have now brought 2 items from your selfs the dress actually fits lovely however I also brought 2 elastic tunics for work and the only thing i would say about them is the size are that accurate they come up really small but other than that the tunics are nice excatly what's online”

Helpful Report

Posted 3 years ago

Thanks for your review Stephanie. We're glad you like the dress and the styles of our tunics. If you would like to exchange your tunic for a bigger sizes, feel free to send it back with a completed returns form and our customer service team will be able to process that for you. Sim

Posted 3 years ago

“Overall service is good but sizes are very small”

Helpful Report

Posted 3 years ago

Thank you for your review. We're glad you are pleased with our service. If you wish to exchange your garments for a bigger size, feel free to send the items back with a completed returns form and our customer service team will be able to process that for you. Sim

Posted 3 years ago

“Good company. Scrubs arrived very quickly which was a nice surprise. They are comfortable and practical. I did have an issue with some of the sizing and had to send some articles back and still awaiting a refund after 8 weeks. I would order from them again.”

Helpful Report

Posted 3 years ago

Hi Thank you for your review, sorry to hear you have not received your refund. We are working through these at present. The reason they have taken longer than we would have liked is due to our admin staff working from home and not having immediate access to the paperwork that is received into our warehouse. If you could email tonia@dencoweardirect.co.uk with your name and order number I will ensure this is processed today for you. Kind regards. Tonia

Posted 3 years ago

“Sizing was very wrong so had to return them. Bit disappointed had to be at loss of postage both ways.”

Helpful Report

Posted 3 years ago

Dear Geraldine Sorry to hear the sizing was incorrect for you. I will look at your order tomorrow to see which items you ordered and a member of the customer service team will call you to discuss. Kind regards. Tonia

Posted 3 years ago

Hi Geraldine, we have tried to call you however it is saying the number is not recognized. If possible please call us back today on 01132379024. Kind regards, Cara

Posted 3 years ago

“good although sizes are big”

Helpful Report

Posted 3 years ago

Hi Rachel Thank you for taking the time to leave a review, it is appreciated. If the items are too large, you may return these and exchange them for a different size. The quickest and easiest way to do this is to return the unwanted items for a refund and re order the new sizes online. If you do need any further assistance, please feel free to email me: tonia@dencowear.co.uk Kind regards. Tonia

Posted 3 years ago

Dencowear Ltd is rated 4.0 based on 478 reviews