Dencowear Ltd Reviews

Name: Dencowear Ltd
Address: Denco House14 Buslingthorpe GreenMeanwood, Leeds
Rating: 4.00

4.0 Rating 478 Reviews

72 %

of reviewers recommend Dencowear Ltd

Company Reviews

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Phone:

0113 237 9010

Email:

simren@dencowear.co.uk

Location:

Denco House14 Buslingthorpe GreenMeanwood
Leeds
LS7 2HG

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Dencowear Ltd 5 star review on 3rd April 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am disappointed in the tunics that I bought. I ordered small, to fit size 10 -12 and after 2 washes they have shrunk. It has shrunk that much they don't fit anymore. I'm more than happy to send back and get a refund. Very disappointed”

Helpful Report

Posted 1 year ago

“The trousers were extremely small, couldn’t return as I had already washed them, we all know scrubs are horrible until having been washed a few times, when holding them up against a pair from another company that were a size smaller on the label the ones from deconwear were actually smaller, thrown to the back of the cupboard, waste of ££”

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Posted 1 year ago

“The sizes far too different from real. I have ordered medium size tunic but it appeared to be huge. I had to return this tunic paying for return. I was refunded the price but not VAT. Therefore paid a lot for nothing really. Not happy at all.”

Helpful Report

Posted 1 year ago

Hi Zhanna Sorry the sizing was not great for you. I have checked the order and we have refunded you for the item in full - the difference is the cost of the shipping, not the VAT. The VAT has been refunded to you. If you need anything else, please contact us. Kind regards The Customer Services Team

Posted 1 year ago

“Very good quality but sizing is extremely poor. I had to go up 4 sizes to get trousers fitting me comfortably”

Helpful Report

Posted 1 year ago

Hi Ciara Glad you are happy with the quality. Sorry to hear you had problems with the sizing but pleased to hear you have sorted this. Kind regards The Customer Services Team

Posted 1 year ago

“Very bad experience, do no order from them, I had ordered twice, both times they sent faulty items, with markings on and when I asked for refund they said it is me the one who marked the uniforms, clearly sending items that were tried before, from other customers. Be aware! I do not recommend buying them from !”

Helpful Report

Posted 1 year ago

Hi Gabriela Further to our telephone call this afternoon, I have refunded the order for you as my colleague advised she would on 10.03.23. If you need any further assistance in the future, please let me know and I will be happy to assist you. Kind regards Romney

Posted 1 year ago

“Delivery service way too long. Had to return as bought product from another provider. Return processed quickly but a cost to return item.”

Helpful Report

Posted 1 year ago

Hi Melanie I am sorry to hear your order was delayed for dispatch. I have looked into this and it would appear the reason for this is we were waiting for the trousers to arrive from our supplier. Normally the items arrive within a day or two but on this occasion took a little longer. Hopefully this won't put you off visiting our websites again in the future and if there is anything at all we can assist with, please let us know. Kind regards. The customer service team.

Posted 1 year ago

“I have returned the items almost two weeks ago and I’m still waiting for my refund”

Helpful Report

Posted 1 year ago

Hi Beverley I am sorry to hear you haven't received your refund. I have just called and left a voice message on your mobile. If you could give me a call at your earliest convenience, I will try and resolve this for you as it doesn't appear we have received the parcel yet in our warehouse. Kind regards. Tonia

Posted 1 year ago

“Order not received yet”

Helpful Report

Posted 1 year ago

Hi Jackie I have just tried to call you, but the telephone number we have on file, doesn't appear to be the correct one. I can see your order was dispatched on the 9th January and is showing as being delivered today. I do apologise for the delay in this being delivered, this is due to Royal Mail having technical issues over the last few weeks. If there is anything else we can assist with, please feel free to contact me. Kind regards. Tonia

Posted 1 year ago

“Hi. I ordered 2 uniforms at the start of January and I still have not received them.”

Helpful Report

Posted 1 year ago

Hi I am sorry to hear you haven't received your order. Unfortunately Royal Mail have been experiencing technical issues over the last couple of weeks. I can confirm the order was dispatched on the 9th January and has been delivered today. If there is anything else I can assist with, please do not hesitate to contact me. Kind regards. Tonia

Posted 1 year ago

“Arrived promptly, but unfortunately the uniforms are not true to size extremely small.”

Helpful Report

Posted 1 year ago

Hi There, I'm so sorry to hear you were not happy with the sizing of your order. I will be sure to pass on your feedback to the relevant teams as we are always looking to improve our service.

Posted 1 year ago

“I bought a striped tunic months ago and still not received it, I am also unable to find a person to contact regarding the order.”

Helpful Report

Posted 1 year ago

Hi We are sorry to hear you haven't received your order, would you be able to provide your order number please? We will then be able to look into this for you and resolve this. Looking forward to hearing from you shortly. Kind regards. Tonia

Posted 1 year ago

“I contacted Dencowear by phone regarding what the identical colour of scrub trousers I needed to h match my tunic as the ones I purchased even though it stated the same colour as my tunics the colour did not match so I had to return ( not sure I’ve had a refund as of yet ) They said they ring be back to confirm but it’s been a week a no phone call .. Not great customer service ..”

Helpful Report

Posted 1 year ago

Hi Fareeda, I'm so sorry to hear you weren't happy with your experience with us. I can see that your order was refunded on 8/12 but if there's anything else I can help with, please let me know.

Posted 1 year ago

“Buttons have fell off the top”

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Posted 1 year ago

I'm so sorry to hear this! I have sent you an email about processing a refund or exchange, please get back to me to reslove this.

Posted 1 year ago

“Very expensive for postage then you have to pay to send back if it doesn’t fit absolute ripoff would never buy from you again”

Helpful Report

Posted 1 year ago

Hi Karen, Sorry to hear you weren't happy with your experience. We're working hard to improve our returns policy in the near future so keep an eye out!

Posted 1 year ago

“I have not received my refund despite returning the product early last week. Please can someone contact me to resolve this issue. Thank you.”

Helpful Report

Posted 1 year ago

Hi Helen, Sorry to hear your refund hasn't been as quick as you'd hoped. Your item has just been delivered to us on 14/11, it has been booked in and I will ensure it is refunded this afternoon for you. You will get an email notification once this is complete. If you have any further queries, please feel free to email us at customerservices@salonweardirect.co.uk

Posted 1 year ago

“The trouser arrive late,wong size, and damaged”

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Posted 1 year ago

“Not received my parcel yet”

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Posted 1 year ago

“Poor quality, poor delivery”

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Posted 1 year ago

“I never received my order having been sent an email 2 weeks ago stating that it had been shipped. I contacted the company who said it had been delivered however it has NOT been delivered to my home. I have requested a full refund but have heard nothing since. I also find it very strange that any correspondence I have comes from various email addresses. I am still awaiting a response!”

Helpful Report

Posted 1 year ago

Hi I am sorry to hear you haven't received your parcel, we are liaising with DPD to obtain further information as they have stated it was delivered on the 21st of July at 12.37. As soon as we have the information and photo image from them we will update and resolve this issue for you. In the meantime, please account my apologies. Kind regards. Tonia

Posted 1 year ago

“Not true to size, though f ordering order 2 sizes bigger. Slow to respond for an exchange, 3 weeks later not received an exchange or a refund.”

Helpful Report

Posted 1 year ago

Hi Angela, sorry to hear you've been unhappy with your experience. I can see that a refund was processed on 19/7 and you should have received this by now. I have sent you an email to follow up, please feel free to get back to me so as I can look into and resolve this issue for you. Kind Regards, Enya

Posted 1 year ago

Dencowear Ltd is rated 4.0 based on 478 reviews