Dencowear Ltd Reviews

Name: Dencowear Ltd
Address: Denco House14 Buslingthorpe GreenMeanwood, Leeds
Rating: 4.00

4.0 Rating 478 Reviews

72 %

of reviewers recommend Dencowear Ltd

Company Reviews

Questions

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Phone:

0113 237 9010

Email:

simren@dencowear.co.uk

Location:

Denco House14 Buslingthorpe GreenMeanwood
Leeds
LS7 2HG

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received my parcel with two overalls in it. two extra-large in size. One was too tight and one is enormous. Won't use this firm again.”

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Posted 2 years ago

“I still haven't received any of my order! No impressed”

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Posted 3 years ago

Morning Leigh I am sorry to hear you have not received your parcel. I can confirm it was dispatched on the 25th of April with Royal Mail and was delivered on the 27th of April. I have sent you a separate email which provides the tracking number and an image of the door where Royal Mail left the parcel. If you still wish to discuss this, please contact our customer service team who will be more than happy to assist info@dencowear.co.uk Kind regards. Tonia

Posted 3 years ago

“The service was terrible . Ordered an item and wasn’t in stock, despite the website saying it was. I only found this out after chasing the order up myself. When the item eventually arrived it was poor quality. I would not recommend using this company.”

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Posted 3 years ago

Hi I have just tried to call you to discuss your review and have left a voice message. I am sorry to hear your order was delayed and not dispatched straight away. The item you ordered is supplied from a third party and we were waiting for them to dispatch the items to us. Normally their turnaround is 1 to 2 days but for some reason, this delivery took a little longer to arrive. I will feedback your comments to our supplier concerning the poor quality and should you still wish to purchase a pair of trousers we can offer alternative items to you. If you would like to discuss this further so we can resolve this issue for you, please feel free to give customer services a call on 0113 856 1980 or email customerservices@salonweardirect.co.uk In the meantime, please accept my sincere apologies. Kind regards. Tonia

Posted 3 years ago

“SIZES ARE WAY WAY TOO BIG. SHOULD BE IN INCHES.”

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Posted 3 years ago

Hi Charles, lovely to speak to you a few minutes ago. Sorry to hear about the sizing, I can see you purchased the Aria unisex scrub trousers. As explained this item is sold on behalf of another supplier however I will ensure that your feedback is passed on to them. If there's anything in the future we can help with, please don't hesitate to contact us.

Posted 3 years ago

“Awful. Totally diffrent colour to the one shown in the photos.”

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Posted 3 years ago

Hi I have tried to call you to discuss your purchase and to see how we can resolve this for you. I can see you purchased the Sandringham and Newbury in classic pink and I am sorry to hear they were not the colour as shown. If you could give me a call on 0113 856 1980 to discuss this that would be appreciated. Kind regards. Tonia

Posted 3 years ago

“Very unhappy with the uniform I purchased recently. The quality is very poor that you can't even wear it. It looked like this company knows very well as found out there are so many bad reviews but then they have not taken action of it. They are just happy to waste people's time and money. I had to cover nearly 14 pound to have them posted back. Beware and avoid this company.”

Helpful Report

Posted 3 years ago

Hi Louilla I am sorry to hear you are dissatisfied with the quality of the items you recently ordered. I have checked your order and it would appear the items you purchased are sold by ourselves on behalf of another company that is independent of Uniforms4Healthcare. I have tried to call you this morning to discuss your concerns and left a message on your mobile telephone asking you to call me as I would like to resolve this for you asap. Look forward to hearing from you shortly. Kind regards. Tonia

Posted 3 years ago

“awful don't use. ordered something and took an age to come. avoid at all costs.”

Helpful Report

Posted 3 years ago

Hi Damien Sorry to hear you are not happy with your recent purchase. I have tried to call you to discuss this further to resolve this for you. but unfortunately, there was no reply. If you could contact our customer service team on 0113 237 9010 we will be more than happy to discuss this with you. There was a delay in your order being dispatched, this was due to our supplier awaiting delivery and unfortunately, this was delayed due to circumstances outside their control. I sincerely do apologise for the delay and look forward to speaking to you shortly to resolve this. Kind regards. Tonia

Posted 3 years ago

“I have not received my item.”

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Posted 3 years ago

Hi Katisha Sorry to hear you haven't received your order. I can see the dress you ordered was dispatched the same day as you placed the order, 4th November and having checked the tracking number for Royal Mail, this is showing as being delivered on the 6th November. Have you checked with your neighbours to check if they took receipt of delivery on your behalf as I know Royal Mail don't always leave a calling card? I will ask a member of the customer service team to call you to discuss further. Kind regards. Tonia

Posted 3 years ago

“Ordered my correct size but NONE of the dresses fit. There is no United States return address. I regret ordering.”

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Posted 3 years ago

Hello Carolyn I have contacted you by email regarding this issue. We are a UK based business, therefore we do not have an address in the United States :) Please contact us back to solve the issue. Thanks, Marina x

Posted 3 years ago

“Very poorly sewing on this scrub.(just after a wash the seam is loosened )poor material..extremely long top, more like a dress not a top. The worst scrub I bought ever and the most expensive. Very disappointed about this purchase!”

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Posted 3 years ago

“The clinic top is so thin that you can see through it”

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Posted 3 years ago

Hi there, we are very sorry to hear this. Please can you give us a call on 0113 237 9024 so we can rectify this for you and hopefully arrange a more suitable replacement? Thank you, Jenna x

Posted 3 years ago

“I've placed two orders with Dencowear, the first order arrived promptly and the uniforms were of good quality but a little neat. I returned them and received my refund. However, I placed another order 6 days ago and it showed that the items were in stock. However, I've since leant that they have to come from another warehouse. I've rung and been on the online chat and both times been told it would be with them the next day. The order is still showing as unfufilled. Not a happy customer and I won't be ordering again.”

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Posted 3 years ago

Hello, thank you for your feedback and I am sorry to hear you are unhappy. Please can you give us a call on 0113 237 9024 to discuss so we can resolve this for you? Or please email us on customerservices@salonweardirect.co.uk - we'd love to help get this sorted :) Thanks, Jenna x

Posted 3 years ago

“Sizing too big and when I received my uniform the colour was different from what I choose on the website. Money wasted.”

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Posted 3 years ago

Hi Charlene Lovely speaking to you and glad we have managed to sort this out for you. Your email will follow shortly. Regards Laura

Posted 3 years ago

“order didn't arrive within the 5 days as promised. chased for weeks, only to be told that it would take 3 months for one of the sizes to become available. Why didn't they send what they had and communicate???! Poor communication.”

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Posted 4 years ago

“Hi never recived my order. E mailed company informed them that I had not recived and could they give me a delivery never got a reply. Pity as they did e mail me regarding a mistake I made with my order.but all the good will is gone now as order was never delivered Regards Mark O Sullivan Sad customer”

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Posted 4 years ago

“we were waiting over 6 wks with lots of e mails phone calls before recieving ourtunic! was not happy!!”

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Posted 4 years ago

“Never again will I order from this company. I paid express delivery and I received my order 2 weeks later.”

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Posted 4 years ago

“Paid for next day delivery and been told it will he delivered in 2 days. Would like a refund on my next day delivery. Wouldn't have ordered if I need this need for work tomorrow. Not came yet.”

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Posted 4 years ago

Thank you for your review Catherine, I do apologise for that. I had a look into your order and unfortunately the order was processed with Standard delivery which takes 3-5 working days. I can see you have processed your order on 28th Feb (Sunday) and we dispatched it the next working day for you. If you haven't received it as of yet that means it might have been lost in transit which is out of our control. I give you a call in the next 24 hrs to discuss :) -Pat

Posted 4 years ago

“Recieved tunic too big paid 3.85 for returing it certificate of posting they didnt recieve it still waiting forvrefund been 4weeks now wouldnt recomend this company”

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Posted 4 years ago

“Received wrong colours, I am hoping to review when I get right ones”

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Posted 4 years ago

Dencowear Ltd is rated 4.0 based on 478 reviews