Dencowear Ltd Reviews

Name: Dencowear Ltd
Address: Denco House14 Buslingthorpe GreenMeanwood, Leeds
Rating: 4.00

4.0 Rating 478 Reviews

72 %

of reviewers recommend Dencowear Ltd

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Phone:

0113 237 9010

Email:

simren@dencowear.co.uk

Location:

Denco House14 Buslingthorpe GreenMeanwood
Leeds
LS7 2HG

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Dencowear Ltd 5 star review on 3rd April 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi, I didn't receive my purchase yet, I can't give review at the minute”

Helpful Report

Posted 1 year ago

Hi Linda I am sorry to hear you haven't received your order yet. I have checked the status of the order and it left us on the 26th January with Royal Mail. I will email over the tracking information for you. However, I have just tracked this and it is still showing in transit. I know Royal Mail have been experiencing a few technical issues, so fingers crossed you will receive this very soon. Kind regards. Tonia

Posted 1 year ago

“I ordered a size 12 they were more like size 8 unfortunately they are no good to me.”

Helpful Report

Posted 1 year ago

Hi April I am sorry to hear this, I can see you ordered the R41 trousers. I will pass your feedback to our supplier. Maybe they put the incorrect sizing label in the trousers in error. If there is anything else we can assist with, please feel free to contact us. Kind regards. The Customer Service Team

Posted 1 year ago

“Ordered two small tunics and they're 1.5inches different in size up against eachother, even though the label says otherwise. On a plus, the material is good quality, quick to dry, nice colour and very good price.”

Helpful Report

Posted 1 year ago

Hi Katie Thank you for taking time out to write your review. I can see you purchased two different scrub tops from, one manufactured by ourselves and the other by a different supplier. This may explain why there is a slight difference in size. If you need further assistance with regards to sizing feel free to give us a call and our customer service team will be more than happy to help. Kind regards. The Customer Service Team.

Posted 1 year ago

“Next-day delivery is not offered. Emailed to request delivery asap and was informed the order would despatch the next day. Waited two weeks- then called and was informed waiting for stock and advised by customer service they would call back that day to confirm a delivery date- no callback. then received an email informing order was delayed and will despatch shortly. The order finally arrived- this was the fourth time I have ordered the same scrubs- advertised as the same size, fabric etc. but were a different fabric, different labelling and trousers two inches longer. Every time I have ordered the wait and lack of customer service updates lets this company down.”

Helpful Report

Posted 1 year ago

We're so sorry to hear that you had a negative experience with your last order. If you email your order number to us at customerservices@salonweardirect.co.uk we'd be happy to look into this and come to a resolution.

Posted 1 year ago

“I'm happy to have received a call from Tonia Wilson few minutes ago, she was polite and nice. I'd be happier if I receive my parcel latest tomorrow morning as she promised.”

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Posted 1 year ago

“Pockets of clinical tunics are shallow and not suitable. My things fall out of the pockets. I’m surprised how shallow the pockets are.”

Helpful Report

Posted 1 year ago

“Delivery was really quick but unfortunately I didn’t like the scrubs tops I’d ordered. The short sleeves were very big and the material was too thick for what I was looking for.”

Helpful Report

Posted 1 year ago

“Uniform was lovely however the poppers are rubbish and cheap”

Helpful Report

Posted 1 year ago

“Trousers took ages to come when they did they fitted nicely but the first time I did up the fastening on the front it fell apart. I had to send them back at my own cost then pay again for re-delivery 😡”

Helpful Report

Posted 1 year ago

Hi Al-Ian It was lovely to speak to you on the telephone earlier today and as I explained, the trousers in question are from a different supplier and we will be addressing this issue with them as this is not satisfactory or the service we provide. I have emailed you with an update with regards to the exchange order and am happy we were able to resolve this issue for you. Please accept my apologies for any inconvenience you may have been caused and if there is anything else either myself or the team can assist with, please don't hesitate to contact us. Kind regards. Tonia

Posted 1 year ago

“Not Happy too long in the leg small fitting ordered a 12 need a 14 cost more money sending back and charged postage for reordering. DISAPPOINTED!! Customer.”

Helpful Report

Posted 1 year ago

Hi I am sorry to hear you haven't experienced a good customer experience. We would love the opportunity to speak with you and resolve this issue for you. Would you be able to contact our customer service team - info@dencowear.co.uk and provide your name and contact details and then we can give you a call to discuss? We look forward to hearing from you. Kind regards. Tonia

Posted 1 year ago

“Fit not true to size and I would suggest that the material is not 4 way stretch, esecially the solid waist band”

Helpful Report

Posted 1 year ago

Hi Gillian I have tried to call you and left a message on your mobile telephone. Sorry to hear you are not happy with the dresses you purchased and thank you for your feedback about the fabric and solid waistband, this will be fed back to our design team. We do have alternative dresses we can offer, these can be found on our website, https://www.salonweardirect.co.uk/collections/dresses If you wish to discuss this further or require any additional help, please feel free to contact us - customerservices@salonweardirect.co.uk We look forward to hearing from you shortly so we can resolve this for you. The customer service team

Posted 1 year ago

“The uniform is quite good and smart, I returned a second one for exchange and I am still waiting for my second one. That is where the issue is. Good service but delivery is the problem. It takes too long for you to deliver.”

Helpful Report

Posted 2 years ago

Hi Olubunmi, Sorry to hear that you're not happy with our returns process, unfortunately because there was a price difference in the original order and the products you wished to exchange them for we processed a full refund and requested that you made a new order, I can see that you may have missed this email so I've sent another one and look forward to hearing from you in order to reslove this.

Posted 2 years ago

“Product was great, delivery and postage was terrible.”

Helpful Report

Posted 2 years ago

Sorry to hear the postage wasn't great but pleased you like the item you ordered. Happy New Year. The Customer Service Team

Posted 2 years ago

“I Placed an order in October and it took until December to get it. I was e-mailed to say my parcel is on its way but didn't arrive”

Helpful Report

Posted 2 years ago

Hi Karen Sorry to hear your order took a while to be dispatched. Hopefully, you have now received all your items now as I can see the last item was shipped at the beginning of December! Unfortunately due to the current climate we live in, containers are taking longer to arrive than we would like but unfortunately this is due to various reasons outside our control. If there is anything at all I can assist with, please feel free to contact me. Kind regards. Tonia

Posted 2 years ago

“I bought a pale blue Howser Unisex Smart Scrub Tunic, It is well made and fits well. The pockets are also very useful in the workplace. However the fabric is too thick and stiff which is the only negative feature. Maybe it will soften with regular washes and fabric conditioners.”

Helpful Report

Posted 2 years ago

Hello, that's great to hear that your tunic fits and is made well! We do carry a range of lighter-weight tunics which might be more suited to you for future purchases :) Thank you, Jenna x

Posted 2 years ago

“Quality looked ok but I ordered 2 sizes bigger than I normally wear and it was still too small.”

Helpful Report

Posted 2 years ago

Hello Elisabeth, thank you for your feedback. If there is anything we can do to help fix this issue, please let us know on customerservices@salonweardirect.co.uk - we'd love to help! We also include a sizing guide online for you to help to be as accurate as possible :) Many thanks, Jenna x

Posted 2 years ago

“The tunic was just ok, I probably wont wear it though, the navy cotton strands show through the white material, poorly made Sorry 😞”

Helpful Report

Posted 2 years ago

Hello Julie, sorry to hear you were not happy with the quality. If there is anything we can do to help, please be sure to contact us and we'll do everything that we can :) Thanks, Jenna x

Posted 2 years ago

“Easy to order and delivery was quick. The quality of the material was also good but unfortunately I had to send my back. As the sizes come up very small.”

Helpful Report

Posted 2 years ago

Hello! I'm glad to hear that you had a stress-free service, that's great news. Sorry to hear these didn't quite fit. If you wish to return these for a full refund, please just let us know. Thanks, Jenna x

Posted 2 years ago

“Ok but pockets are to small and only one pocket at the top which is way to small hardly fits two pens so wouldn’t order again”

Helpful Report

Posted 2 years ago

Hello there, we are so sorry to hear this, we really do appreciate your feedback. If there is anything we can do to help, please do let us know. Many thanks, Jenna x

Posted 2 years ago

“Lovely garment, however material too thick for NHS comfort wear.”

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Posted 3 years ago

Dencowear Ltd is rated 4.0 based on 478 reviews