Dencowear Ltd Reviews

Name: Dencowear Ltd
Address: Denco House14 Buslingthorpe GreenMeanwood, Leeds
Rating: 4.00

4.0 Rating 478 Reviews

72 %

of reviewers recommend Dencowear Ltd

Company Reviews

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Phone:

0113 237 9010

Email:

simren@dencowear.co.uk

Location:

Denco House14 Buslingthorpe GreenMeanwood
Leeds
LS7 2HG

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Dencowear Ltd 5 star review on 3rd April 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First order came fast, returned due to beint too small. Refund came fast no issues but second order for correct size still hasn't arrived two weeks later”

Helpful Report

Posted 1 year ago

Good Morning, I'm so sorry to hear that your second order has not yet arrived. Please drop us an email to customerservices@salonweardirect.co.uk and we'll be happy to help resolve this.

Posted 1 year ago

“Material uncomfortable, very long in length, the button hole made far too small had to force it open each time, breeze comes right through just really something I am sorry I bought threw them in the bin.”

Helpful Report

Posted 1 year ago

Hi Carol, I'm so sorry to hear that you weren't happy with the quality of your trousers. These trousers are sold on behalf of a supplier but I will pass on your feedback as we are always looking for ways to improve. If there's anything else we can help with, please feel free to email the customer services team at customerservices@salonweardirect.co.uk

Posted 1 year ago

“very nice and helpful on the phone but very slow with delivery over a month and still not got all of my order”

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Posted 1 year ago

“I purchased an item on the 2nd of September and i'm yet to get it delivered. I must say your service is very slow. My order number is #200010674. Yvonne”

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Posted 1 year ago

“V disappointed that they were not true to size”

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Posted 1 year ago

Hi Saranne, sorry to hear that your items didn't fit as you'd hoped. We will pass this feedback on to the relevant teams who are always keen to improve customer experience. Please drop us an email to customerservices@salonwear.co.uk if there's anything else we can help with.

Posted 1 year ago

“Nothing wrong with the tunic itself, good quality and fair sizing. The problem I have is that I never had the 10 percent off for being a new customer that I signed up for, and when I received my goods one of the tunics had a pen mark on it. I informed the company on the day that they were delivered, which was replied to promptly with an apology for not having the 10 percent off and a free returns label so that the tunic could be exchanged. I was sent a 15 percent off voucher for my next purchase, which I probably won't need to use in the near future, as the overalls normally last me a while. Then a few days after I returned the faulty tunic I noticed that money has been taken out of my account by the company again, which I can only assume is a delivery charge for the replacement which is being sent to me through no fault of my own. I have emailed the company to let them know and yet I haven't heard anything back this time??”

Helpful Report

Posted 1 year ago

Hi Kayleigh I have tried to call the number we have on file, but unfortunately, it isn't available and I wasn't able to leave a voice message. I am sorry to hear you have not had a good customer experience with us and would like to apologise for this, as I am sure you will appreciate this is not the normal level of service we provide. I have sent you a personal email which explains how the above has been resolved. However, if there is anything else I can assist with, please feel free to contact me, my details are at the bottom of the email. Kind regards. Tonia

Posted 1 year ago

“Material was to rigid and not comfortable to wear Difficult to iron and quite see through”

Helpful Report

Posted 2 years ago

Hi Lynn, I'm so sorry to hear that you weren't happy with your order. Please get back to me via email so as I can look into this further.

Posted 2 years ago

“Too tight on the shoulders and pockets are too small”

Helpful Report

Posted 2 years ago

Hello Amy, sorry to hear this! All of the measurements are in the product description online, if you are unhappy with your purchase you can of course return this for a full refund within the 14 days policy :) Let me know if you need any help with this and I'd be happy to assist! Thanks, Jenna x

Posted 2 years ago

“Cheap quality poor fitting and took too long to arrive. If you are ordering on the plus size end then there is no point having the body part with lots of room and the arms like a size 12 person tunic. Will not be ordering again”

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Posted 3 years ago

“I alway buy my uniforms from yourselves but I have returned the last 2 because they were poor fitting. Don’t normally have a problem”

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Posted 3 years ago

“Good but sizes come small.”

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Posted 3 years ago

“The tunic was a nice colour, but the sizing is guesswork. I was advised to order a size larger, but it was still too small. If I had ordered two sizes larger it would have been too big on the shoulders. Postage is charged for both ordering and for returning items, so guessing the size becomes expensive. I am not impressed and I will not be ordering again.”

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Posted 3 years ago

“I found this company to be very disorganised and didn't deliver what I ordered within an appropriate timeframe. I had to chase my order up several times, and only received my order when I asked to cancel and be refunded. The communication I had with the staff was promising (hence the "poor" rating rather than "very poor") but they didn't deliver in a timely fashion. I will be purchasing my workwear from elsewhere in future.”

Helpful Report

Posted 3 years ago

Hi Thank you for taking the time to write your review. I can only apologise for the delay you experienced at the time of lock down. I can see you placed your order on the 19th March just as the unprecidented time was upon us. As I am sure you can imagine, we were inundated with orders and where other suppliers were out of stock of scrubs almost immediately, we decided to go back to our roots and open up UK factories to enable us to fulfil orders. I can also see from the notes on your order that there were a number of occasions where the status of your order was communicated to you. If there is anything else I can help with, please do not hesitate to contact me, tonia@dencowear.co.uk. Kind regards. Tonia

Posted 3 years ago

“happy with quality of scrubs ordered however it was a very long wait. Whilst I understand that covid has created some issues with sourcing materials it would have been a much better customer experience to have had some warning that it was delayed. Alternatives would also have been acceptable (colour, fabric, cut, etc) as I was working clinically and really needed an extra pair for changing around.”

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Posted 3 years ago

“I had no confrontation email, and no reply to my email after 2 weeks I contacted PayPal. It was only after they refunded me that I received my goods. Not impressed, not happy and won’t use Dencowear again.”

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Posted 3 years ago

“It took ages to arrive, I sent emails but had NO reply”

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Posted 3 years ago

“Very comfortable clothing although the sizes are very large. The order took a very long time to arrive. Frustratingly it took 3 weeks longer than my sister's similar order from the same company, with no explanation given for the long delay.”

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Posted 3 years ago

“I ordered from Dencowear Ltd. and paid extra for express delivery which on the website stated would be next day. There was no confirmation email of my order. My order finally arrived just under 4 weeks later. By this time I had bought from an alternative company. There was no communication that the order would be delayed. I returned the items and did get a refund however again communication regarding this was poor. I was not made aware that the items had been recieved or that a refund had been made. Im aware that it has been a difficult and busy time recently however I feel that communication with customers could be improved.”

Helpful Report

Posted 3 years ago

Thank you for your review. I'm sorry to hear that you were not communicated with any updates or delays of your order. Just to clarify, our express delivery is 1-2 working days from the day of dispatch. Again, I apologise if this wasn't communicated well. Our customer service team do try their best to communicate with all customers of any delays or clarifications. If you do have queries, please don't hesitate to get back in touch. Sim.

Posted 3 years ago

“My delivery was not on time I had to wait ages for it there was no communication at all”

Helpful Report

Posted 3 years ago

Dear Joanne I am sorry to hear you did not receive regular updates with regard to your order. We do try to communicate to all our customers and take on board your comments and are always looking to improve where we can. If there is anything else I can help with or you would like to discuss this further please email tonia@dencowear.co.uk Have a lovely weekend. Tonia

Posted 3 years ago

“Poor service, didn’t get my purchase and had to get a refund after 2 months of emails regarding order. Never answer phone and slow to reply to emails. Don’t like to do down companies but had a very poor experience.”

Helpful Report

Posted 3 years ago

Dear Andrew I am sorry to hear you haven't had a good customer service experience with us and I sincerely do apologise for the delay in your refund been processed. We are working from home at the moment and it has been a little challenging during this unprecedented time. Would you be able to email me to confirm which email address you have been emailing and which telephone number you have called so I can look into this further please, tonia@dencowear.co.uk. Thank you. Tonia

Posted 3 years ago

Dencowear Ltd is rated 4.0 based on 478 reviews