Dencowear Ltd Reviews

Name: Dencowear Ltd
Address: Denco House14 Buslingthorpe GreenMeanwood, Leeds
Rating: 4.00

4.0 Rating 478 Reviews

72 %

of reviewers recommend Dencowear Ltd

Company Reviews

Questions

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Phone:

0113 237 9010

Email:

simren@dencowear.co.uk

Location:

Denco House14 Buslingthorpe GreenMeanwood
Leeds
LS7 2HG

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had some issues and questions to be asked ,I telephoned and left the my name & number as was asking to get back to me. I emailed Dencowear and no one ever got back to me. So Zero star for customer service and one star for garment.”

Helpful Report

Posted 4 years ago

Hi I am sorry to no one returned your calls, this is not the service we offer, can you let me know which telephone number you called so I can look into this. (tonia@dencowear.co.uk) I can see you placed your order on the 28th May and this was dispatched on the 29th May. Look forward to hearing from you. Tonia

Posted 4 years ago

“Absolute garbage, advertised products as in stock when they weren’t and would respond to my numerous emails and voicemails for a refund, had to complain through paypal and eventually got my money back...BEWARE AND AVOID”

Helpful Report

Posted 4 years ago

Thank you for your review Sean. I'm sorry to hear that no one was able to get back to you with regards to your order. Our customer service team do try their best to communicate with all customers of any delays or issues. I will pass your comments on to the head of our customer service team and they will look into improving their service for the future. Sim

Posted 4 years ago

“Had to cancel my order after waiting 4 months for it to arrive.”

Helpful Report

Posted 4 years ago

Thank you for your review. I'm sorry to hear that you had to cancel your order with us after waiting for such a prolonged amount of time. I will pass your review on to the head of our customer service team so that we can look in to ways to improve our service. Sim

Posted 4 years ago

“I’m still awaiting my order so unable to give a positive review. I am also awaiting an answer as to when I can expect to receive my order. Very disappointed an dissatisfied.”

Helpful Report

Posted 4 years ago

Hi Frances,I have just looked into your order and I can see that we are still currently waiting for the stock to come into stock from our supplier. This was due into stock on the 25th however due to the current situation this was sadly delayed. We sincerely apologize for the delay in your order. If you have any further questions please do not hesitate to email me cara@salonweardirect.co.uk. Kind regards, Cara

Posted 4 years ago

“Would not use again. Poor service. Only a complaint on face book gained a response.”

Helpful Report

Posted 4 years ago

Hi I am sorry to hear you have received poor service and would like to discuss this further with you. Please could you email me: tonia@dencowear.co.uk and then I will be able to track your order and give you a call to discuss this further? Look forward to hearing from you shortly. Kind regards. Tonia

Posted 4 years ago

“Still waiting for my refund, order sent back on 30th of June”

Helpful Report

Posted 4 years ago

Hi Wendy I have tried to call you but without success. I am sorry to hear you have not received your refund. I can confirm we have received the items back in our warehouse and have asked my colleague to ensure this refund is processed today. I have also asked them to update me once this has been actioned so I can provide you with an update. If you wish to discuss this further or there is anything else I can help with, feel free to email me: tonia@dencowear.co.uk Kind regards. Tonia

Posted 4 years ago

Hi Wendy I have been informed your refund has now been processed. This can take 3 to 5 working days to show on your account. If there is anything further I can help with, please feel free to email me. Kind regards. Tonia

Posted 4 years ago

“The trousers were too big and I sent the trousers back but have yet to receive a refund after 2 weeks. I received no email confirmation of my order”

Helpful Report

Posted 4 years ago

Hi I am sorry to hear you haven't received your refund, we are a little behind as we would like to be due to all our staff working from home. With regard to the confirmation email, did you check you spam & junk box? If you would like to email me: tonia@dencowear.co.uk I will certainly look in to the refund for you and give you a call to discuss. Looking forward to hearing from you soon. Kind regards. Tonia I

Posted 4 years ago

“Sizes were smaller than normal and when I email them 2-3 times I get NO response at all at how to return items. There was no invoice with the items. I am stuck with 4 tunics that do not fir the staff. Appalling service. really disappointed.”

Helpful Report

Posted 4 years ago

Hi David I am sorry to hear you have not received a reply from our customer service team, may I ask which email address you have sent your enquiries to so I can look into this further as it is not the service we offer to our clients? I have tried to call you to discuss this however I am unable to get through to you on the telephone number I have on your account. Would you be able to email me: tonia@dencowear.co.uk and then I can personally resolve this issue for you and advise you how to return the unwanted items to us. Look forward to hearing from you shortly. Kind regards. Tonia

Posted 4 years ago

“I did not receive my full order what I paid for. phone calls not attended by the company.”

Helpful Report

Posted 4 years ago

Hi Muhammad I can see you ordered 1 bottle green small scrub top & 2 royal blue small scrub tops on the 30th June, which are showing as all dispatched to you on the 1st July. Which items have you not received that you were expecting? If you could email tonia@dencowear.co.uk I will be happy to look into this further for you and resolve this asap. Looking forward to hearing from you. Kind regards. Tonia

Posted 4 years ago

Dencowear Ltd is rated 4.0 based on 478 reviews