“Terrible, my package was stolen as it was not delivered properly, just left outside my property and it’s been back and forth trying to get this resolved, the email contact for help just stopped replying to my emails asking for help or a refund so now I don’t have the t shirt or my money. Will not be buying from here again as they clearly don’t care about their customers and just have refused to refund or send me a replacement for a package I didn’t get due to it being poorly delivered. Thanks guys!! What a waste lol”
“Terrible quality products and customer service. Ordered the Essentials Vintage Washed Hoodie and Joggers in Cocoa and the colours don't match - even though it is described as a matching set. The hoodie is not fit for purpose and is faulty, one side of the pocket is normal, on the other side the pocket isn't big enough to get your hand in... and the stitching is completely off. Contacted customer service and got advised about the 'vintage wash' of the items which has nothing to do with the issues mentioned. Had to ask for a free returns label. I then received my replacement order which has the exact same issues as the original order! Contacted customer service to get an out of office response, which means the issue won't even begin to get resolved for at least another 5 days ...”
