Oomi Japan (Unique Japan Tours) Reviews

Name: Oomi Japan (Unique Japan Tours)
Address: 32 Nassau Street, Morrison Chambers,, Suites 40-42 (3rd Floor), Dublin 2, Dublin
Rating: 4.90

4.9 Rating 82 Reviews

98 %

of reviewers recommend Oomi Japan (Unique Japan Tours)

Company Reviews

Info

About Oomi Japan (Unique Japan Tours):

We promise to provide first-class customer service in assisting you to choose one of our small group or self-guided tours or design a tailor-made tour to match your dreams. When you contact our company your personal travel consultant will be appointed to manage your travel plans.

We promise while you are in Japan that your safety is our number one priority. In the unlikely event of an emergency, or should something of an unforeseen nature occur, our local staff will respond to your every need. This 24/7 customer support will deal with anything from lost luggage to rescheduling itineraries.

We promise that our private guides will assist you in exploring the treats that Japan has in store. Our knowledge and in-depth experience will ensure you are exposed to the wide and diverse culture of Japan. This will make choosing Unique Japan Tours a memorable lifetime experience.

Visit Website

Phone:

016787008

Email:

hello@oomitravel.com

Location:

32 Nassau Street, Morrison Chambers,,
Suites 40-42 (3rd Floor),
Dublin 2
Dublin
D02YE06

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Oomi Japan (Unique Japan Tours) 5 star review on 13th January 2021

Day, J

Oomi Japan (Unique Japan Tours) 5 star review on 4th October 2020

Anonymous

Oomi Japan (Unique Japan Tours) 5 star review on 1st October 2020

Brown, D

Oomi Japan (Unique Japan Tours) 5 star review on 30th September 2020

Florence, A

Oomi Japan (Unique Japan Tours) 5 star review on 29th September 2020

Jeffers, W

Anonymous

Anonymous // 01/01/2019

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“Dreadful disorganised tour. Would never recommend this company to fellow travellers. There was no one on the ground to sort out problems such as the typhoon . The company left us to work things out ourselves. Daylight robbery”

Helpful Report

Dear Janet, Thank you for your review. I am very sorry to hear you were not satisfied with your tour. Gardens and Galleries is a wonderful tour that has made many people appreciate the magnificent gardens of Japan and the landscape around it so much more. It was very unfortunate that a typhoon hit while you were visiting Kyoto back in 2018. I recall the shinkansen had stopped so our emergency team stepped in to get you safely to Matsue as best they could. This particular tour had less than 6 people on it so we were relying heavily on our local guides and assistants, rather than a full time tour leader. If you had a tour leader, the feeling of 'being left on your own' would have been avoided. However as safety is our number one concern, especially during a typhoon or any natural disaster, our team have to react quickly to these situations. I don't believe you were left to 'work things out' yourself. Our Emergency team were working around the clock to ensure all our guests were safe during this time. I apologise if the communication was not satisfactory. We learnt a lot from this experience and I can assure you improvements were made as a result of that particular tour feedback. Once again, thank you for submitting your review. It is disheartening to think the efforts made behind the scenes went unnoticed. But as mentioned, improvements were made to ensure the emergency team are better informed and equipped. Many thanks again, Darina

“For the thrill-seekers, the Fuji-Q theme park is a must. Many awesome rides and a view of the spectacular Mount Fuji. Unique Japan Tours helped me design an unforgettable holiday and tailored the experience perfectly to my requests. Definitely recommend!”

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“Excellent , well organised and great communication before and during our tour . All the hotels , guides and recommended excursions were great . We had perfect balance between organised tours and free time for ourselves . Plenty of help, advice and support - our trip went without a hitch ! We have recommended the company to 5 other friends who all also had great time”

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“We worked with Unique Japan Tours to help coordinate a multi-city tour in 2017. Much of the trip was self-directed, but we worked with Unique Japan Tours to assist with inter-city travel, several individual guided tours of cities, and hotel accommodations. It worked out perfectly. The guides we met with were knowledgeable and having the one-on-one experience was great. All of the information provided regarding getting from one place to another went smoothly and we had no issues with any aspect of the trip. Overall, a highly recommended experience and we would use their services again.”

Oomi Japan (Unique Japan Tours) 5 star review on 28th September 2020

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“The cherry blossoms were in perfect bloom throughout our trip and we really enjoyed the atmosphere of Sakura. We visited Tokyo, Kyoto, Osaka, Hiroshima and Miyajima Island. We met a beautiful lady in Tokyo as arranged, she was a perfect guide in Tokyo. She really helped us get a feel for Tokyo and Japan and was a pleasure to spend time with. We found your itinerary, tips, maps and guide book invaluable. We loved every aspect of the trip and really glad we got to experience so much of Japan, we will have to go back to see all the rest! Everywhere we looked, we saw something beautiful. It was one of the most memorable trips we have ever been on and we wish to thank you sincerely for all your help and guidance. We will be recommending Japan and Unique Japan Tours to all our friends.”

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“I found this travel company very friendly and helpful. They organised an amazing trip to Japan for me, including all the places I wanted to see with two lovely guides, one in Tokyo and the other in Kyoto. These Ladies gave 110% of themselves and were so helpful and informative and knew their area inside out. I had two requests to see places that were not on a normal travel schedule and these Ladies went out of their way to get me there and with plenty of time to sit and lap up the energy of these special areas.”

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Thank you very much for your comment and sharing your memory in Japan, Mary! We are more than happy to put all your desire in a trip to make it memorable!

“Our trip to Japan in June/July 2019 was without doubt the best family holiday we have had - ever! And none of this would have been possible without the expert care and attention to detail from all the team at Unique Japan Tours. From the moment we decided that this was going to be our once in a lifetime holiday to filling up the family album with photos - that dream came true. Unique Japan Tours asked us if there were any special places we wanted to see or if there was a particular museum we wanted to visit. We all had suggestions (there are five of us!) and the team in Unique Japan Tours were able to accommodate all our ideas. We went in to meet them in person about a month before we travelled and got a briefing of what to expect on our trip. Not even that briefing could have prepared us for such a brilliantly planned excursion around Japan, from Tokyo to Hiroshima, Hakone, Kanazawa, Nara, Kyoto, Osaka and Takayama. Would love to return again some day!”

Helpful Report

Thank you very much for your comment and photos, Karen! Where could we get you in Japan next time? It is very lovely to see your photos with full of your smiley faces!

“I enjoyed the people and the polite culture in Japan. After returning from my trip I wrote the following review and never received a response. I would not use Unique Japan Tours again. Hello Darina, Here are my thoughts on our recent Japan Discovered small group tour from May 11 - May 25. We chose UJT because the cities visited were what we wanted. We loved Japan, and would like to return there. Overall, the tour was good, but not as good as I had hoped it would be or as good as other group tours we have taken. First, the positives: The travel pack that was sent out pre-departure was very helpful. It increased our anticipation of our upcoming vacation along with very helpful practical information. Before our departure, Michiko and the staff helped us to make some minor changes in our itinerary. We left the group in Kyoto one day early to go to Hiroshima to go to the Mazda factory tour (I made the reservations 9 months earlier) and they arranged separate train tickets and an extra night in a Hiroshima hotel. We met up with the group the next day when they arrived in Hiroshima and everything went very smoothly. Michiko also helped arrange tickets for a Tokyo Giants baseball game and Sakura gave them to us. We also arrived a day before the tour started and they arranged an extra night at the Tokyo hotel. Our tour leader, Sakura Kakimoto was wonderful. She was always so very helpful and cheerful and kept the group together, letting us know what the schedule was and what to expect. She always asked the group what we were interested in and tried to meet our needs. She did a great job. She always had our train tickets and admission tickets available and helped to make everything run smoothly. She was definitely one of the highlights of the trip. The buses were always on time and very nice and clean and the bus drivers did an excellent job, even in challenging rainy conditions. They are to be commended. Some of the hotels and ryokans were of very good quality and we appreciated that. We liked the Hotel Okura Tokyo, Kanbayashi Hotel Senjukaku and the Iwaso Ryokan. Overall, the service in Japan was excellent and we enjoyed that. I don’t want to post a negative review that will hurt your business, but I did want to share with you the things that I think can make the tour better. 1. I had some problems with payment on your website. First, I was double charged $100 AND 100 Euros. After that was cleared up, I had to make an additional payment for our Hiroshima extension and I was charged 345 Euros instead of $345. Initially, they told me that I had selected the wrong currency, but I showed them that I had selected dollars and they refunded me the difference. I don’t know if it’s a glitch in your computer system, but I was incorrectly charged twice, and had to ask for the refunds. 2. Upon arrival, we were not met at the airport for transport to our hotel. Not being able to speak Japanese, it was very difficult to get help, find a telephone, etc. I was not expecting to use my cell phone on this trip and did not have an international plan and did not even know how to make a call in Japan. A very nice airport representative helped me to get change (we had to walk to the women’s restroom on the other side of the airport) and then to use a pay phone to call the UJT emergency number. They tried to find the UJT representative and a number of calls were exchanged. They called me back on my cell phone a couple of times and this resulted in $15 of roaming charges on my cell phone. They told me to to go ahead and take a taxi to the hotel, but the person meeting us finally arrived more than an hour later. Apparently, the driver had been there the whole time, but the person meeting us was very late. It is very disconcerting to get off a plane in a foreign country where you don’t speak the language and to not have someone there to meet you. This has never happened to us on any of our other many international trips. 2. Our tour guide in Hiroshima, Naoko Koh was excellent and we really learned a lot from her and enjoyed our day with her. I would say that al the other tour guides were pretty mediocre in terms of their knowledge and affability. Our only other experience with group tours has been on Tauck, where every tour guide in every city was truly outstanding. This was disappointing and perhaps something that can be improved upon. 3. Two of the hotels, the Takayama Green Hotel and Karasuma Kyoto Hotel were very disappointing. The carpets were very dirty, the rooms smelled bad and the bathroom in Kyoto was so tiny as to be almost unusable. We were not expecting 5 star accommodations, but compared to the other hotels on the itinerary, it just did not meet the same standard of quality that I would have expected. While the Hotel Okura Tokyo was very nice, its location in the business district was disappointing. It would have been nicer to have been in Shinjuku or someplace a little livelier. Perhaps, instead of staying there at the beginning and the end of the tour, it would have been nice to stay in another part of Tokyo at the end of the tour. I hope you find these suggestions helpful and that they can be used to improve your tour business. We did fall in love with Japan and can’t wait to return there. Best regards, Teresa Flory”

Helpful Report

Dear Teresa, Thank you very much for sending us your detailed review. This is very helpful. I'm very sorry that no one replied to your previous feedback that was sent in last year. Firstly allow me address the positives. I will certainly send our guides and tour leader Sakura your nice words. They will be very happy to hear this. I'm glad your travel pack was helpful. Our team put a lot of efforts into making this to ensure our clients are fully informed before they arrive. Michiko will be glad to hear this too. We are deeply sorry that there was a miscommunication between the driver on arrival. We usually advise clients to be prepared for the phone problems and rent the Wifi router. But I understand on arrival, this is not something you expect or want to happen. The hotels in Takayama and Kyoto have already been addressed on this tour. We have changed the Kyoto hotel to the 5* Okura Hotel. It's very nice and central. For Tokyo we will be using the Shibuya Excel which is probably the best located hotel in the whole of Tokyo. The Okura South Wing is no longer operating as a hotel after October 1st. Takayama is also changed to the WAT Hotel which is very new so I expect the interiors to be a lot better. As for the error with currency converters on our website, I am sorry to say that this was most likely a technical error at the time. I will send our tech team this feedback also again, just to make sure. We are very sorry for the hassle it caused and I am glad you were refunded any amounts owed. Teresa, if you ever decide to return to Japan, we would be more than happy to offer you the complimentary service on arrival for meet/greet. Furthermore, you will be sent a complimentary guide in Tokyo, Kyoto or Osaka for contributing to our reviews. Wishing you and your family the very best during this difficult time. All the best, Darina & team

“Staff are accommodating and the one that helped me with my trip was very helpful here and in Japan, worthwhile experience planned to go back when allowed to travel again.”

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Thank you very much for your comment, Sylvia! We cannot wait to have you back again.

“The trip of a lifetime! The team at Unique Japan Tours could not have been more helpful. They curated an amazing holiday and managed to fit it all the things we wanted to do and so much more! Darina and her team have local knowledge so you get a true experience of the places you visit that you just would not be able to plan yourself. Every detail was taken care of and the guys were on call to answer any questions we had while we were there. Book through them!”

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Thank you very much for your warm words, Hollie!

“Exceptionally well organised tour package with meticulous details provided of each days plans. Time taken to understand your requirements and ability to tailor bespoke package as required. Would highly recommend the team.”

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Thank you very much for your comment, Kevin! We will never stop improving to make everyone happy on their journey.

“Could not recommend enough! We would never have seen and enjoyed as much planning this trip on our own. We had the most amazing experiences from bustling Tokyo to meeting the snow monkeys in Navajo, from seeing Geishas in Kyoto to enjoying our own private onsen in a beautiful ryokan in Hakone after hiking in the forests. We packed so much into our two-week trip without ever feeling rushed and we can't wait to go back!”

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Thank you very much for your comment, we also can't wait to have you back again Rachel!

“Great planning detail. Excellent paperwork given to us for each day. Loved every bit of the trip. Would highly recommend using your agency. Loved Tokyo, very buzzy city, but easy to navigate. Loved our tour through Hiroshima Nagasaki and onto the eco island.”

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Thank you very much for your warm words, Catherine!

“We used Unique Japan Tours to plan our honeymoon. We were provided with a personalised tour itinerary, which featured all the elements we asked for, and even more that we didn't even know we wanted. The self guided tour pack was incredible, made moving around the country independently so easy. We didn't have to worry about logistics (or dragging bags!) thanks to the planning and local knowledge of the team. Highlights for us included: exploring the ancient cedar forests of Yakushima with a personal guide, the majesty of Kyoko and the bustle of Toyko and Osaka. We'd highly recommend Unique Japan Tours!”

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We are glad to hear that you enjoyed your honeymoon trip in Japan. Thank you very much for your comment, Una!

“Good personalised service”

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Thank you very much for your comment Liam!

“Unique Japan Tours made our time in Japan so special, especially when we landed on Amami Ooshima...a sub tropical paradise island in the Pacific. They couldn't do enough for us and really know how to put together a well thought out itinerary and route. Professional at all times with clear inside knowledge of Japan - giving us experiences we know we would not have got on our own. At first we thought it was pricey, but when we got there, we knew we paid for what we got! Highly recommend Traditional & Tropical Japan. A whirldwind adventure through the mainland before a sit-back and unwind on a tropical paradise Amami Ooshima. Thank you so much to Hokuto and all at Unique Japan Tours.”

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“Really well organised trip. Excellent itinerary and well executed throughout. Thoroughly enjoyed our visit to Japan and would recommend Unique Japan Tours to anyone.”

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“I spent 10 days in Japan on my own during January and my Travel Consultant Ms. Carmel Parlon covered all places I wanted to visit (Osaka, Kyoto, Nara, Tokyo). I did arrange a small tour to Takashima in Shiga Prefecture and I got a general idea about rural Japan. I am planning to visit the country next year for 3 weeks and I hope to get your advise once things get back to normal. All the best and do not be afraid to visit Japan, it's such fascinating and unique country. George”

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“We organised our honeymoon to Japan with Unique Japan Tours and had a most wonderful trip. We got to visit beautiful places, from city to country side and the experiences we had in Japan are some of our favourite travel memories.”

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“Top class service; very knowledgeable staff; supplied an excellent "bespoke" tour service of Japan for our group which went off without a hitch. Highly recommend.”

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Oomi Japan (Unique Japan Tours) is rated 4.9 based on 82 reviews