“I felt the delivery was poor there was the traditional crane method instead all the slabs were jammed into a pallet that got stuck on the road I had to cancel some plans in order to get the slabs off the pallet so it was off the road aswell it was lucky I had the tools to undo the box had I not have the neighbours driveway would have been blocked terrible service.”
Dear Adrian, Thank you so much for taking the time to share your experience with Universal Paving. We truly appreciate your feedback, as it helps us identify areas where we can improve our service.
We sincerely apologize for the poor delivery you experienced, and for the inconvenience it caused you in having to cancel your plans.
Although I can see the delivery was finally completed kerbside as a part of Standard Delivery.
Once again, thank you for bringing your concerns to our attention. We hope to have the opportunity to rectify the situation and provide you with a better experience in the future.
Sincerely,
Universal Paving
Dear Adrian,Thank you so much for your wonderful 4-star rating of Universal Paving! We really appreciate your feedback and are thrilled to hear that you were pleased with your experience.
We also want to thank you for your order of 2 pallets of porcelain tiles. We apologize for the inconvenience caused by the one broken tile, but we're glad to hear that it can still be used. Overall, we're delighted that you are well pleased with your purchase.
Once again, thank you for choosing Universal Paving. If you have any further questions or concerns, please don't hesitate to reach out to us. We look forward to serving you again in the future!
Best Wishes
“I bought the tiles for our back garden. The delivery was quick. They are great quality and the colour exactly matches the photos. Overall I am a happy customer and will recommend the company 😊.”
“Paving slabs have now been delivered and are of great quality. The reason for my poor score was the terrible experience of having the slabs delivered. The courier the seller used was appalling and we were told on 3 separate occasions the slabs would be delivered today but they never arrived. I brought this to the seller's attention but they did nothing to help.”
“The quality of the Indian Kandla Grey Sandstone was good, with no breakages or chips they came well-packed, the service was very good and even helped us with changing the delivery date to suit me.
Excellent on price and very competitive indeed in comparison.”
“I studied the market and realized that universal paving has the best prices and the quality is very high, they were all delivered whole, the packaging was very good. I was very satisfied and I recommend it with confidence.”
“Ordered two packs of kandla grey honed 900x600 sandstone, they came promptly and the product was first class, what more can you say. Highly recommend”
“I'm perfectly happy with the service provided by Universal Paving,
Ordered online had 2 crates delivered in good condition, creates were packed very securely,
Driver delivering was very helpful and positioned them where I needed them. And the stone now laid looks great. Very happy.”
“Fast & safe delivery, individually packaged. No breakages or damages to either of the 2 crates of tiles. Looks amazing now they are set down. Would definitely recommend and use again myself.”
“Absolute pleasure dealing with universal paving. Ordered 5 pallets of Kandla Grey Porcelain, all delivered on time and best quality I have ever seen. Would recommend it to all my friends and family.”
“Price was competitive and delivery good.
Had two broken slabs when unpacked, luckily the pack size was slightly larger than I needed so might get away it.”
