VeinCentre Reviews

Name: VeinCentre
Address: Unit 5, Lyme Vale Court, Parklands, Stoke-on-Trent, Staffordshire
Rating: 4.86

4.9 Rating 1,064 Reviews

97 %

of reviewers recommend VeinCentre

4.9

Based on 1,064 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

03334 553 378

Email:

patientcare@veincentre.com

Location:

Unit 5, Lyme Vale Court,
Parklands,
Stoke-on-Trent
Staffordshire
ST4 6NW

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely professional, friendly and welcoming staff.”

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Posted 2 years ago

“Consultation was very good ,felt comfortable and was explained what would take place ..”

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Posted 2 years ago

“Everybody was really nice and helpful very professional really good service”

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Posted 2 years ago

“From start to finish, the whole process was explained to well. The staff were all amazing and very caring and the follow up care was first class. I would certainly recommend Veincentre to anyone wanting to have a procedure done.”

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(Stoke On Trent) - Posted 2 years ago

“Excellent service prompt and very informative about my visit”

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Posted 2 years ago

“The whole centre was extremely professional. A delightful receptionist. Everyone extremely kind and caring. The process explained very well.”

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Posted 2 years ago

“A warm welcome and friendly receptionist- the Doctor and nurse were very thorough and explained everything really well.”

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Posted 2 years ago

“Very well treated and explained, with a quick follow-up report , invaluable information to take forward, Thank you.”

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Posted 2 years ago

“Appointments always went ahead on time. The consultant always put me at my ease making the whole experience pleasant and informative. Good pre and post information and recovery went well”

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Posted 2 years ago

“My clots in the upper left leg were picked up immediately. The seriousness of the situation was explained and an injection, prescription and sound advice followed promptly.”

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Posted 2 years ago

“Very professional, everything was clearly explained”

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Posted 2 years ago

“pleasant and helpful”

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Posted 2 years ago

“Very pleasant welcome and atmosphere both in Reception and in consultation. The Dr and nurse created a very relaxed experience. The explanations of treatment were clear and instilled confidence.”

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Posted 2 years ago

“Lovely efficient staff and everything explained clearly”

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Posted 2 years ago

“Good experience from arrival, through consultation and the ease of booking treatment. Very informative.”

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Posted 2 years ago

“Consultant was rude and patronising. Procedure poorly explained. It was assumed I would be booking treatment rather than having an open discussion. Approach felt unprofessional.”

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Posted 2 years ago

Good morning, Thank you for taking the time to share your feedback. We genuinely regret that your recent experience with us did not meet your expectations. Our team of consultants undergo an extensive training program to guarantee that each patient receives the utmost care during their visit to our clinic. It is disheartening to learn that we did not meet our usual standards in your case and can assure that we are committed to providing the highest quality of care to all our patients. We make it a priority to thoroughly explain all stages of treatment, covering costs, potential risks, and necessary procedures and strive to foster a two-way conversation to ensure that patients are fully informed about the path ahead. If, regrettably, this did not occur in your situation, we sincerely apologise. To address your concerns and explore potential solutions, we encourage you to reach out to our patient advisory team on 01782 753960. Please ask for the Clinic Manager, who will be more than willing to engage in a further discussion with you. Our goal is to find a suitable resolution that reinstates your confidence and aids you in moving forward with us and would appreciate the opportunity to address this matter. Best wishes, Emily

Posted 2 years ago

“From the moment I walked through the door until I left I was made to feel very welcome and very comfortable”

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Posted 2 years ago

“Dr Krishnan explained the process very thoroughly and paid detailed attention to my medical history during my consultation.”

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Posted 2 years ago

“Very impressed with my experience. Excellent communication about my appointment. Lovely reception staff and excellent medical team who clearly explained my options and possible side effects.”

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Posted 2 years ago

“David and Helen were absolutely great. Very professional without losing the personal attitude that is required with patients in any setting. I was spoken to with clarity and care which can often be difficult to achieve. Thanks to both of you and everyone in the entire premises who were so good to my wife too after her little mishap. I look forward to the follow-up.”

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(Stoke On Trent) - Posted 2 years ago

VeinCentre is rated 4.9 based on 1,064 reviews