Veincentre Reviews

Name: Veincentre
Address: Unit 5, Lyme Vale Court, Parklands, Stoke-on-Trent, Staffordshire
Rating: 4.86

4.9 Rating 1,064 Reviews

97 %

of reviewers recommend Veincentre

4.9

Based on 1,064 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

03334 553 378

Email:

patientcare@veincentre.com

Location:

Unit 5, Lyme Vale Court,
Parklands,
Stoke-on-Trent
Staffordshire
ST4 6NW

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very welcoming environment upon entrance. Receptionist was lovely and welcomed into the centre with a warm welcome. The doctor and nurse were very professional and explained everything in detail.”

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Posted 10 months ago

Hi Clare, Thank you for reviewing your experience with us so far, we are very happy that your appointment went well and that you felt welcomed. Best wishes, Emily

Posted 10 months ago

“I felt very welcome as soon as I arrived. The receptionist was friendly and I felt relaxed. The nurse greeted me and was also very friendly. The Doctor was friendly and reassuring and the examination was easy and I was dealt with very professionally. I would recommend Veincentre”

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Posted 10 months ago

Hi Lyn, Thank you for your review, it's great to hear that you felt welcome and relaxed in the care of the team. We really appreciate your comments and are so glad you had a positive experience with us. Best wishes, Emily

Posted 10 months ago

“Made to feel at ease very pleased with everyone who looked after me”

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Posted 10 months ago

Hi Jackie, Thank you for reviewing your experience with us at Veincentre, we are so glad to hear you felt at ease in our care. Kind regards, Emily

Posted 10 months ago

“I found that everyone at Veincentre was very helpful and friendly.”

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Posted 10 months ago

Hi Steve, Thank you for your review, we are really happy to hear this! Kind regards, Emily

Posted 10 months ago

“I have quite bad varicose veins on both legs so went to Veincentre to see what they could do for me. I got an appointment for a consultation and scan quickly and went to the Poole clinic. They were very professional and I was interested to hear that they would have to undertake a number of different procedures to remove all of my damaged veins all on the same day. The procedures were clearly explained together with the benefits and the unlikely problems that could occur. I would also have to wear bandages and support stockings for a few days after the treatment. They would have to see me again after a few weeks to ensure everything was OK and to undertake further procedures if proved necessary. This is, apparently, quite normal.”

Helpful Report

Posted 10 months ago

Hi Peter, Thank you for taking the time to leave a review following your visit to our Poole clinic. We are really pleased to hear that the appointment went well and that you thought everything was explained clearly. You are correct, we advise all patients to return for a follow-up 6-8 weeks after the initial treatment to ensure that the treatment has been successful. We look forward to seeing you again in clinic soon if you choose to go ahead with treatment. Kind regards, Emily

Posted 10 months ago

“Everything was excellent, I felt very reassured that my veins could be improved.”

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Posted 10 months ago

Hi Alison, we really appreciate your comments and are glad that your consultation appointment went well. We look forward to seeing you in clinic again if you choose to go ahead with treatment. Kind regards, Emily

Posted 10 months ago

“Very good”

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Posted 10 months ago

Hi Lorraine, Thank you for your kind comments, we really appreciate it. Kind regards, Emily

Posted 10 months ago

“I visited vein centre 19/06/24. I had a scan and a discussion on the treatment needed which was all great. I have been given price options and am now deciding on treatment dates etc. I would like to enquire if there is any scope to go through the NHS now I have had a consultation. Is this something that could be looked at or reviewed? Many thanks Nicol Gibson”

Helpful Report

Posted 10 months ago

Hi Nicol, Thank you for reviewing your experience following your consulation. We are really pleased the appointment went well. With regards to being able to go through the NHS, we would advise you to get in touch with our specialist advisers on 01782 753960 and they will be able to discuss this with you. Kind regards, Emily

Posted 10 months ago

“Friendly pleasant experience, nice staff made you feel comfortable”

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Posted 10 months ago

Good morning Lisa, We are really glad to hear that you had such a pleasant experience with us and that you felt comfortable in the care of our team. Kind regards, Emily

Posted 10 months ago

“Everyone was polite, efficient, friendly and I felt completely at ease. The consultation was thorough and was explained very well. I'm happy put my trust in Veincentre, Nottingham for the treatment, which will be done in in the very near future”

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Posted 10 months ago

Hi Susan, Thank you for reviewing your visit to our Nottingham clinic for your consultation. We are so glad that you had a good experience and felt at ease in our care. We look forward to seeing you back in clinic soon for your treatment! Kind regards Emily

Posted 10 months ago

“I felt comfortable and relaxed especially with the nurse. It all seemed a quite throrough examination and a good description given about the next step and pain to be experienced”

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Posted 10 months ago

Hi Julie Thank you for reviewing your experience so far, we are really pleased that the consultation went well and that you felt comfortable and relaxed in our care. We look forward to welcoming you back to the clinic soon if you go ahead with treatment. Kind regards Emily

Posted 10 months ago

“I’m pretty sure it said both legs were going to be scanned to detect any problems but they only did my veiny leg. I would have assumed they would leave me with pictures of the leg . I had paid £250 of my own money so I think that is reasonable. I have had an mri on my shoulder before and was given all the images.”

Helpful Report

Posted 10 months ago

Hi Robert, Thank you for reviewing your experience. With regards to the scan itself, we can't comment on the reasons as to why only one leg was scanned - we would advise you to get in touch with our specialist advisers on 01782 753960 and they will be able to look into this for you. As for your question about the scan images, a colour duplex ultrasound generates live moving images rather than still ones. The colour helps the Consultant determine the direction of blood flow in the veins. The appointment report you received after your scan will include the detailed findings. We hope this clarifies your concerns. If you have any further questions or need additional information, please call us on the number above. Kind regards, Emily

Posted 10 months ago

“Made very welcome, everything explained well”

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Posted 10 months ago

Hi Annette Thank you for taking the time to review your experience, we are so happy to hear that your appointment went well. Best wishes Emily

Posted 10 months ago

“Lovely receptionist who was very friendly and welcoming. My doctor explained my treatment thoroughly and was very helpful. Really impressed with my experience at Veincentre”

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Posted 10 months ago

Hi Louise Thank you for reviewing your experience with us, we are so pleased that you had such a positive experience overall and that the team who cared for you made you feel welcome. Kind regards Emily

Posted 10 months ago

“It was really great. A very warm welcome. My husband was with me and we were both offered a drink. We didn't wait for long before we were called in and introduced. First names which I thought was lovely. Overall a very pleasant meeting. 5* from me”

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Posted 10 months ago

Hi Andrea, Thank you so much for your kind comments following your appointment, we are so pleased that you had such a good experience during your visit to us and that you felt welcomed by the team. We hope that the appointment went well and if you have any questions at any point, please don't hesitate to get in touch with our specialist advisers. Kind regards, Emily

Posted 10 months ago

“The staff were all very friendly and helpful. The consultation was thorough and informative.”

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Posted 10 months ago

Hi Debbie, Thank you for reviewing your experience with us, we are so pleased your consultation appointment went well and that you left feeling fully informed. The team will be really pleased to read your kind comments! Kind regards, Emily

Posted 10 months ago

“Good service all Round.”

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Posted 10 months ago

Hi Peter, Thank you for your kind words. We are so glad that you are happy with our service! Kind regards, Emily

Posted 10 months ago

“My whole experience was incredible, from the first meeting, where I was warmly welcomed. The nurse who showed me to the consultant's room and was an incredible support throughout my actual procedure. Mr Raj Nair my consultant, whoes professionalism and experience showed through from the moment he introduced himself. I am only six days into my procedureal recovery yet can see and feel the improvements in my legs as predicted by Mr Rai. I cannot recommend the Veincenter highly enough.”

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Posted 10 months ago

Good morning David, Thank you so much for taking the time to leave such a positive review of your experience with us. Mr Nair and the team will be so pleased to read your comments. Our teams go above and beyond to ensure you feel welcome and relaxed in our care so we are really glad that you are happy with our service. As for the improvements in your legs, it's great to hear that you are already starting to see improvements and we wish you all the best! Kind regards, Emily

Posted 10 months ago

“Friendly, helpful staff. Good advice.”

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Posted 10 months ago

Good morning, Thank you for taking the time to review your experience with us, we really appreciate your comments. Kind regards, Emily

Posted 10 months ago

“I was seen in a timely manner, the receptionist was very welcoming on my arrival, she made me feel comfortable and made me coffee while I waited to be seen by Mr Waseem Al Jundi. The nurse was very supportive while the doctor scanned my legs. I was well informed about the scan and was given an depth insight into the outcome of the scan. I had the diagnosis well explained and the course of treatment required to fix the problem with my veins. I came away from the clinic feeling confident that I would be in safe hands on the day of my treatment which takes place on the 27th June...I would, at this point in my treatment journey highly recommend The Vein Centre...”

Helpful Report

Posted 10 months ago

Hi Philip, Thank you for reviewing your experience with us so far, we are so pleased that you're happy with our service and the care you've had so far from the team. We hope that your treatment went well but if you have any questions at any point, please get in touch with our specialist advisers on 01782 753960. Kind regards, Emily

Posted 10 months ago

Veincentre is rated 4.9 based on 1,064 reviews