Veincentre Reviews

Name: Veincentre
Address: Unit 5, Lyme Vale Court, Parklands, Stoke-on-Trent, Staffordshire
Rating: 4.86

4.9 Rating 1,064 Reviews

97 %

of reviewers recommend Veincentre

4.9

Based on 1,064 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

03334 553 378

Email:

patientcare@veincentre.com

Location:

Unit 5, Lyme Vale Court,
Parklands,
Stoke-on-Trent
Staffordshire
ST4 6NW

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Seen promptly, all staff were courteous and professional felt my experience was good and was reassuring.”

Helpful Report

Posted 11 months ago

Hi Patricia, We are really pleased to read your review and are happy that you felt reassured during your appointment with us. Kind regards, Emily

Posted 11 months ago

“Brilliant team, very friendly and professional, felt immediately in very good hands!”

Helpful Report

Posted 11 months ago

Good morning Susanne, Thank you for reviewing your experience with us, we are so happy to read your comments. Best wishes, Emily

Posted 11 months ago

“I was welcomed into a clean and well decorated reception, greeted promptly and seated. I had a short wait before being called through to meet the Dr’s. Dr Drury was fantastic. He made everything so easy to understand and took the time to answer all my questions. I was nervous that I may get the same information I was given by a consultant at Nuffield. I was given information and more information so I could understand fully the benefits of the recommended treatment. I never felt stupid or inconvenient which I’m sorry to say happened at a rival clinic. Thank you!”

Helpful Report

Posted 11 months ago

Hi Hannah, Thank you for leaving this fantastic review of your consultation appointment with Mr Drury. We are so happy you felt that all your questions were answered and that you were given all the information required to make a decision on treatment. If you have any other questions, you are of course welcome to contact our specialist advisers on 01782 753960. Best wishes, Emily

Posted 11 months ago

“A pleasant professional informative team that were sensitive to my needs both in terms of the information I wanted and in protecting my privacy and dignity throughout the consultation. They created a lovely relaxed atmosphere without compromising on professional standards.”

Helpful Report

Posted 11 months ago

Hi Kathryn, We are so happy to read your feedback. We are really glad that you felt comfortable in our care and that you're happy with the experience at the consultation. Best wishes, Emily

Posted 11 months ago

“Firstly had to wait a while, then I was scared silly when a previous patient was being attended to in the waiting area, having her bloody stocking adjusted as it was too tight, in front of me, maybe out of sight of new patients would have been better? I had thought of going home again at the sight of this. The room itself was very hot, no air or windows open and the fan was blowing on the doctor only. I was only there a maximum of 30 mins with the doctor. It seemed very quick for £250. I wasn’t given any literature or patient information pack, that I should have been given. I didn’t realise when booking my treatment appointment I would have to pay a £500 deposit, so far I’ve paid £750. I contacted the centre after reading the email that arrived that day which said I should have received a patient information pack and I requested one and also had some additional questions. I didn’t actually receive a reply to my email, I had to resend it and finally received a call 8 days after my query. I think they’d forgotten to send out the information pack as Lisa said she’d post another one out and I have only actually received one now, if she’d already sent one surely two would have arrived now? So far, considering I’m paying for this service, it hasn’t been as good as I’d hoped. And I’m only posting this because you’ve asked me for my opinion on the service received. If you hadn’t asked me, I wouldn’t have said anything.”

Helpful Report

Posted 11 months ago

Good morning, We are really disappointed to read your feedback however appreciate you making us aware of your experience. It's worth saying that a consultation is always around 30 minutes, which is the right amount of time for the colour duplex ultrasound scan, discussion of your results and personalised treatment plan. That said, you should have received the information we promised and can only apologise for this. We would like the opportunity to follow up with you and address these issues and also ensure you feel content with the next steps. With this in mind, perhaps you could contact us on 01782 753960 and ask for the Senior Patient Adviser. Best wishes, Emily

Posted 11 months ago

“Everyone I met very friendly/ helpful”

Helpful Report

Posted 11 months ago

Hi Pauline, Thank you for your review, we are really pleased that you found all our team to be friendly and helpful. Kind regards, Emily

Posted 11 months ago

“Everyone made me feel so very much at home, they were all great and Mr Raj Nair was lovely. He explained, step by step, everything to me and helped me realise my veins were not so bad at all. I am reading thru all the information I was given and, as it's mainly cosmetic, shall wait and see how I feel about my legs in the few months that follow. Thanks again to you all at the vein centre and to the nice Lady who made me tea and to the kind nurse who told me what to do. A special big thank you to Mr Raj Nair, he was great.”

Helpful Report

Posted 11 months ago

Good morning Denise, We are so happy to read your review following your consultation appointment with Mr Nair. We are so glad that the appointment went well and if you have any questions at any point, please don't hesitate to get in touch with us. Best wishes, Emily

Posted 11 months ago

“I had my consultation a couple of weeks ago, I was made to feel very comfortable by all the staff and I’m looking forward to returning to have my procedure done.”

Helpful Report

Posted 11 months ago

Hi Lesley, Thank you for reviewing your experience of your consultation appointment, we are so glad you felt comfortable in the care of the team and we are looking forward to welcoming you back to the clinic soon. Kind regards, Emily

Posted 11 months ago

“Everyone was lovely and put me at ease as I was nervous and did not know what to expect”

Helpful Report

Posted 11 months ago

Hi Valerie, Thank you for reviewing your experience with us, we are so glad you felt at ease despite being understandably nervous. Best wishes, Emily

Posted 11 months ago

“Seen on time. All staff very considerate and professional.”

Helpful Report

Posted 11 months ago

Hi Eric, Thank you for your review, we are really happy to read your comments following your visit to us. Kind regards, Emily

Posted 11 months ago

“Fantastic service from the moment I walked through the door I was greeted by the receptionist who checked me in and was offered a tea or a coffee. My consultant was running a little behind but that was not a problem at all. I was called in by the nurse who was lovely and I met my consultant Mr Ahmed El-Basty, I felt at ease straight away and I found him very easy to talk to and he explained what was going to happen and then he went through his findings with me.”

Helpful Report

Posted 11 months ago

Hi Lisa, Thank you for taking the time to review your experience under the care of Mr El-Basty. We are really happy that you are satisfied with the service and that you felt at ease in the care of our team. Best wishes, Emily

Posted 11 months ago

“Absolutely brilliant service from the moment I booked consultation to the day of the procedure, Made me feel really comfortable explaining everything day 6 now still a little tender but that’s to be expected thanks once again Anna and the nurse hopefully see an improvement and less pain in the hear future.👍 Paddy”

Helpful Report

Posted 11 months ago

Hi Patrick, Thank you for taking the time to leave a review. We are so pleased to hear that you are happy with our service and that you felt comfortable in our care. We hope that you see the results that you desire from the treatment! Best wishes, Emily

Posted 11 months ago

“Having discovered that the NHS provides very limited (if any) treatment for varicose veins, I was a bit hesitant to choose a private provider. I need not have been because the Veincentre in Newcastle could not have been any more professional, efficient or friendly. The booking process was straightforward and the information they requested thorough. The trip to the centre along with parking was very convenient. Dr Regi was excellent. He scanned my leg and explained the process and issues associated with possible treatments in a clear and knowledgeable way. It could not have been better and I would thoroughly recommend this centre.”

Helpful Report

Posted 11 months ago

Good morning, Thank you so much for your review of your experience at our Newcastle clinic. Your feedback is so lovely to read, we are really happy that your consultation went well and we hope all your questions were answered. Best wishes, Emily

Posted 11 months ago

“Efficient and welcoming.”

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Posted 11 months ago

Hi Paula, Thank you for your review, we really appreciate your kind comments. Kind regards, Emily

Posted 11 months ago

“Before i arrived was apprehensive..need not have worried...very relaxed atmosphere....and feedback relating to my leg was fully explained.. by the Dortor....honestly wish I'd come for treatment sooner”

Helpful Report

Posted 11 months ago

Hi Vanda, Thank you for your review, we are so glad you felt at ease in our care despite feeling apprehensive prior to the appointment. We look forward to seeing you in clinic soon for treatment. Kind regards, Emily

Posted 11 months ago

“Thorough examination, given advise of the procedure and possible potential problems so feel confident of going ahead with the operation.”

Helpful Report

Posted 11 months ago

Good morning, Thank you for your review following your consultation appointment, we are so pleased that your appointment went well and we look forward to welcoming you back to the clinic for treatment. Kind regards, Emily

Posted 11 months ago

“We arrived late but everyone was understanding about it. There was a relaxed happy atmosphere. The coffee was good and brought a sense of normality. The consultant explained everything clearly and there was no undue pressure to have any treatment . I felt I was in safe hands and decided to go ahead with treatment.”

Helpful Report

Posted 11 months ago

Hi Anne, Thank you for taking the time to review your experience with us so far, we are so pleased you felt relaxed and at ease & that everything was well explained. We look forward to welcoming you back to the clinic for treatment soon. Kind regards, Emily

Posted 11 months ago

“I felt completely at ease as soon as i walked into the reception, the lady was very friendly and helped me fill in the questionnaire and sat with me. The lady her name was maybe Jane... then made me and my mum a coffee and was talking to us. I went into see Dr Duncan and he was just as lovely and asked me questions to find out about me. He explained the procedure in detail and reassured me that i had made the right decision to have my legs done and there was nothing to worry about, so i have booked to have the procedure done.”

Helpful Report

Posted 11 months ago

Good morning Shelley, Thank you for taking the time to leave a review, we are so pleased to read your kind comments and the clinic team will be too! We look forward to welcoming you back to the clinic soon for your treatment. Kind regards, Emily

Posted 11 months ago

“I felt a little nervous but the staff made me feel at ease. I felt well informed about what my problems were and how they could be treated. Very satisfied so far.”

Helpful Report

Posted 11 months ago

Good morning Sue, Thank you for your review. We are really pleased that the team made you feel at ease and that you came away feeling well informed. We look forward to welcoming you back for treatment if you choose to go ahead. Kind regards, Emily

Posted 11 months ago

“Was made very welcome and very reassuring I felt very comfortable and the staff was lovely”

Helpful Report

Posted 11 months ago

Hi Natalie, Thank you for your review, we are pleased to read that you felt welcomed and reassured in our care. Kind regards, Emily

Posted 11 months ago

Veincentre is rated 4.9 based on 1,064 reviews