VeinCentre Reviews

Name: VeinCentre
Address: Unit 5, Lyme Vale Court, Parklands, Stoke-on-Trent, Staffordshire
Rating: 4.86

4.9 Rating 1,064 Reviews

97 %

of reviewers recommend VeinCentre

4.9

Based on 1,064 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

03334 553 378

Email:

patientcare@veincentre.com

Location:

Unit 5, Lyme Vale Court,
Parklands,
Stoke-on-Trent
Staffordshire
ST4 6NW

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All good thanks”

Helpful Report

Posted 1 year ago

Good morning Osvaldas, Thank you for leaving a review, we are pleased you had a good experience with us. Kind regards, Emily

Posted 1 year ago

“At the Veincentre in Exeter.....very good. Very welcoming and efficient. The nurse and consultant extremely helpful, explained clearly and the advice and future treatment procedures were carefully explained. This made it very easy to arrive at a decision. The efficiency at the Veincentre Head Office was not as good. Whoever took my details regarding my private health insurance informed the Exeter admin staff that the authorisation code was for treatment when it was for an initial consultation. That doesn't make me confident that they know much about dealing with health insurance companies, as this must be a common process. When errors such as this occu it can make the process difficult for the patient.”

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Posted 1 year ago

Hi Linda, Thank you for taking the time to leave a review and we are so pleased that your consultation went well. We are sorry that there was some confusion with the authorisation code before you visited us and can reassure you that all our specialist advisers are well trained in dealing with private health insurance. We treat a lot of patients who pay for their treatment in this way. We will revisit our training never-the-less just to make sure this doesn't happen again. We would love to welcome you back to the clinic should you choose to have treatment. If you would like to arrange this or have any further questions in the meantime then do please call us on 01782 753960. Kind regards, Emily

Posted 1 year ago

“The staff were welcoming, friendly, professional and reassuring. Any questions were answered promptly and efficiently.”

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Posted 1 year ago

Good morning, Thank you for your review, we are so pleased to read your feedback and we are glad that you received answers to all your questions. Kind regards, Emily

Posted 1 year ago

“So far so good! Lovely, welcoming and knowledgeable. Felt very safe and seen.”

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Posted 1 year ago

Hi Ancki, Thank you for your review, we are really pleased to read that you felt welcomed and safe in our care as this is really important for us. Best wishes, Emily

Posted 1 year ago

“Very welcoming from the moment I entered I was made to feel at ease. Staff and Dr Krishnan were lovely and very informative”

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Posted 1 year ago

Hi Rose, Thank you for your review, we are really proud to have a team that are so friendly, helping you to feel at ease throughout your treatment journey with us. Kind regards, Emily

Posted 1 year ago

“I've seen several consultants over the years re: varicose veins. This was the most in-depth examination by far. I liked being informed of the cost straight away - That was quite refreshing, and I was given a lot of information about the procedure, which allows me to plan ahead. The staff were all friendly and helpful too.”

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Posted 1 year ago

Good morning, Thank you for taking the time to leave such a great review following your consultation, we really appreciate your feedback. We pride ourselves on being honest and transparent and ensuring you receive all the information you need, answering any questions you may have. We look forward to welcoming you back to the clinic if you choose to go ahead with treatment. Best wishes, Emily

Posted 1 year ago

“Warm, friendly staff. Felt immediately at ease. Consultation was informative and all procedures and prices explained in detail.”

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Posted 1 year ago

Good morning, thank you for taking the time to leave a review following your consultation. We are proud to have friendly staff who go above and beyond to make our patients feel at ease. We are really pleased you found the consultation to be informative and we hope that we managed to answer any questions you had. We look forward to welcoming you back to the clinic if you come back for treatment. Best wishes, Emily

Posted 1 year ago

“Was as expected. Profesional.”

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Posted 1 year ago

Hi David, Thank you for taking the time to leave a review, it is much appreciated. Kind regards, Emily

Posted 1 year ago

“Great experience. Friendly, knowledgeable staff, clean comfortable waiting area and examination room. Clear, easy to understand details of my condition and potential treatment options.”

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Posted 1 year ago

Hi Aimee, Thank you for your review, we are really pleased to read your feedback of our staff and the clinic. Kind regards, Emily

Posted 1 year ago

“Absolutely great, was put at ease when met doctor and nurses”

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Posted 1 year ago

Hi Margaret, Thank you for your review, we are so pleased to read your comments and are glad you felt at ease in the care of the team at the clinic. Kind regards, Emily

Posted 1 year ago

“Very friendly and welcoming staff”

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Posted 1 year ago

Hi Lorraine, Thank you for taking hte time to leave a review following your visit to our clinic. Kind regards, Emily

Posted 1 year ago

“Everyone was really helpful and friendly and my consultant was very thorough and professional”

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Posted 1 year ago

Hi Philippa, Thank you for your kind review following your visit to our clinic, we are so pleased to read your comments and are so glad you found our staff to be helpful, friendly and professional. Kind regards, Emily

Posted 1 year ago

“Very satisfied from original enquiry through to consultation! Very professional and informative! Would highly recommend.”

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Posted 1 year ago

Hi Kevin, Thank you for your review, we are so glad you found us to be professional and informative as we pride ourselves as a company on this. We wish you all the best! Kind regards, Emily

Posted 1 year ago

“Overall experience was very good from reception, nurse and doctor all seemed very professional.”

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Posted 1 year ago

Hi Amelia, Thank you for your review, our team will be really pleased to read your comments. Kind regards, Emily

Posted 1 year ago

“A very friendly greeting and I was offered coffee. All the staff that I met were extremely friendly and helpful. The consultant was knowledgeable, efficient, answered all of my questions and provided all of the ncessary information I needed to make a decision about treatment. I would recomnmend them to anyone considering treatment options.”

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Posted 1 year ago

Good morning, Thank you for taking the time to leave a review, your feedback is much appreciated. We always aim to be transparent, informative and friendly so are really pleased to read your comments. Best wishes, Emily

Posted 1 year ago

“Helpful and friendly staff”

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Posted 1 year ago

Hi Juan, Thank you for your kind review of our staff, we pride ourselves on providing the highest quality of service and care so are really pleased to read your comments. Kind regards, Emily

Posted 1 year ago

“Very pleased with the service i received. Very friendly and thorough attention was given to me at my appointment.”

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Posted 1 year ago

Hi David, Thank you for taking the time to leave a review, we are so happy to hear that you're pleased with the service and care you received throughout. Kind regards, Emily

Posted 1 year ago

“Hello. When I attended the consultation, I found the staff to be very welcoming. I had to wait a very long time. My appointment was at 4:30 and I never went in until about 5:45. Was just wondering if I had the foam in both legs and not have the laser treatment.”

Helpful Report

Posted 1 year ago

Good afternoon Catherine, Thank you for your review. We are sorry to hear of the delay to the start of your appointment. Delays are rare but unfortunately sometimes unavoidable, however we would like to apologise for any inconvenience this caused. If you have any questions regarding your treatment, please get in touch with our Patient Advisory Team on 01782 753960. Kind regards, Emily

Posted 1 year ago

“All staff were very welcoming and extremely professional during my recent visit. The experience was very positive and I have already arranged to return for treatment as a result of this visit. I have total confidence in the service being offered.”

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Posted 1 year ago

Good afternoon, Thank you for your review following your consultation, we are so pleased to read your feedback and we look forward to welcoming you back to the clinic for your treatment. Kind regards, Emily

Posted 1 year ago

“Everyone was very friendly and welcoming. My appointment time was immediate with no waiting. Everything was explained and put me at ease. Excellent experience. As a result I booked my thread vein removal the following week. A full writtten report on the initial consultation was emailed to me, reminding me of all the salient points”

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Posted 1 year ago

Hi Hilary, Thank you for taking the time to leave a review following your appointment with us. We are so glad that you felt at ease in our care and that you had such a great experience with us. We look forward to welcoming you back to the clinic for treatment. Kind regards, Emily

Posted 1 year ago

VeinCentre is rated 4.9 based on 1,064 reviews