VeinCentre Reviews

Name: VeinCentre
Address: Unit 5, Lyme Vale Court, Parklands, Stoke-on-Trent, Staffordshire
Rating: 4.86

4.9 Rating 1,064 Reviews

97 %

of reviewers recommend VeinCentre

4.9

Based on 1,064 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

03334 553 378

Email:

patientcare@veincentre.com

Location:

Unit 5, Lyme Vale Court,
Parklands,
Stoke-on-Trent
Staffordshire
ST4 6NW

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was made to feel very welcome by all of this staff at the Bristol office and the consultation was very pleasant.”

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Posted 2 years ago

“Relaxed atmosphere and informative. Procedures on my assessment and for my treatment explained professionally.”

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Posted 2 years ago

“I noticed one or two veins swollen ,plus threadveins,so I made an appointment at the Birmingham Centre, the staff and doctor made me feel at ease! Problem not has bad has I thought, but some work is needed,explained in full all the treatments and possible side effects, looking forward to my next visit, 😀”

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Posted 2 years ago

“I was seen on time. Very friendly staff making you feel welcome.”

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Posted 2 years ago

“Receptionist was lovely and made tea for me. The consultant was ok but I felt he didn't like me or have a lot of time for me. The assisting nurse interrupted the consultant continually, with her "advice".”

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Posted 2 years ago

Dear Mrs Egerton, Thank you for your review, we are pleased to hear your comments about our receptionist. We are very disappointed however to read that you feel this way following the appointment. We want our patients to have a good experience in our clinics, so we are disheartened to find out that this was not the case for you. Our clinic manager will be in touch soon to discuss this further and try to provide a resolution for you. If you would like to contact us in the meantime however, please give us a call on 01782 753960. Kind regards, Emily

Posted 2 years ago

“From the moment I was greeted it was an excellent professional service by all members of the team. Very friendly staff made me feel comfortable and the cleanliness of the whole building was immaculate. Customer service is excellent in person via email and on the phone. Would highly recommend.”

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Posted 2 years ago

“I have only been for my consultation so far and a scan of my legs. From going in , the receptionist was really friendly and offered me a drink as soon as i arrived, then dr diwakar and his assistant who were really friendly and talked me through everything that was going to happen on the day of the procedure and how long it will take for me to see results. Really happy so far 👍”

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Posted 2 years ago

“I was happy with my experience at the Veincentre. Everyone was friendly and helpful.”

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Posted 2 years ago

“Very welcoming felt very relaxed from the start. Even though I was very nervous. Talked through my whole procedure. Made it very clear and I am very happy to go on with my vein treatment. 😊😊”

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Posted 2 years ago

“Communication very good. A bit annoyed that I had to wait half an hour at the consultation - worse than the NHS. Very nice reception lady who made me a coffee and apologised for the wait - said they were running ten minutes late!! Helpful patient advisory service. Need to delete delivery time as not valid.”

Helpful Report

Posted 2 years ago

Dear Mrs Williams, Thank you for taking the time to leave a review. We are pleased to hear that you are happy with our communication and patient advisory team and we would like to apologise for the delay you experience on the day of your appointment with us. Appointment delays are rare, but sometimes unfortunately unavoidable. We are really sorry for any inconvenience this caused. If we can help any further, please contact our patient advisory team on 01782 753960 and ask for the clinic manager. Kind regards, Emily

Posted 2 years ago

“My first visit to the Veincentre in Colchester went smoothly. I was a bit nervous but staff made me feel at ease and the receptionist greeted me in a friendly manner. The Consultant explained the procedures thoroughly and was happy to answer any questions I had.”

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Posted 2 years ago

“I found everyone to be very friendly and helpful. My queries were all answered and I felt reassured about my upcoming treatment.”

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Posted 2 years ago

“Welcoming, Friendly made me feel as ease right away. Professional, knowledgeable and everything explained in detail.”

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Posted 2 years ago

“Friendly, helpful staff in a nice environment and no queues.”

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Posted 2 years ago

“Very good service I received from the Vein Centre in Edinburgh looked after me very well”

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Posted 2 years ago

“From my first arrival at reception I found all the staff to be very reassuring and made me feel confident enough to proceed with treatment. The consultant and nurse were excellent, I could not have asked for better.”

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Posted 2 years ago

“I couldn't be happier with the consultation process from the very courteous and helpful clinic staff to Dr Navin Mathias and the excellent way he described the procedure using a very relaxed, knowledgeable friendly style that put me fully at ease. I would highly recommend the clinic, the consultation process and the accompanying very informative clinical report that followed soon after the consultation.”

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Posted 2 years ago

“We were impressed with the Leicester vein centre, done out lovely ! Our receptionist, consultant & nurse were all friendly, proffessional and welcoming.”

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Posted 2 years ago

“Great place, very friendly staff and diagnosis completed with clear outcomes”

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Posted 2 years ago

“Absolutely great knowledge & very helpful”

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Posted 2 years ago

VeinCentre is rated 4.9 based on 1,064 reviews