Wayoutback Australian Safaris Reviews

Name: Wayoutback Australian Safaris
Rating: 4.51

4.5 Rating 189 Reviews

89 %

of reviewers recommend Wayoutback Australian Safaris

4.5

Based on 189 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

+61 (0)8 8300 4900

Email:

online@wayoutback.com.au

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Wayoutback Australian Safaris 5 star review on 4th January 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tour was quite expensive considering we needed to cook our own meals, which was not well explained prior to booking. Guide was rude with very poor communication skills. He made several errors of judgement which he blamed on tour participants. The bus broke down twice. Small details were overlooked - for example the towel provided for showering was the size of a face cloth. I never write bad reviews, but even after several months have passed, I still would not recommend Wayoutback.”

Helpful Report

Posted 5 years ago

“We completed a Company written feedback form on the third day of the tour and gave it to Leigh, our guide, which detailed our concerns about your management and our guide, so we are surprised you are asking for it again. In our feedback response we suggested your company consider purchasing a hands-free headset microphone for each of your driver/guides, like other companies do, as having to hold a microphone in one hand and steering with the other hand on some of the rough gravel/sand tracks is a potential safety issue. Leigh subjected us to his taste in music played at a very loud volume, some of it profane and sexist. Perhaps he needed it to try and stay awake, as he kept complaining about how tied he was and how little time he had off between tours. He did turn his music down a bit on the third day, when requested. The standard of food provided was poor, basic backpacker level, and not all the food options were put out for guests to use, some being left in the trailer by the guide and not eaten by the last day of the tour. We also had concerns about food prep hygiene. Leigh seemed to devote most of his attention to the 4 young German girls on our tour. He did not appear to ensure guests washed/sterilized their hands before helping with food prep. Utensil drying towels were not replaced when filthy although we later discovered spares in the trailer. By contrast, the evening meal provided by your camp host on the third night at Kakadu Lodge was excellent. The separate company that took us on the fourth day to Gunbalanya was a complete contrast to your company, a great lunch was provided and the guide was excellent.”

Helpful Report

Posted 5 years ago

“The visits were top but the guide rather bad. I The visits were top but the guide rather bad. she did not bother to know if we understood these explanations, was not empathie I found the value for money excessive for a "colony" where we cooked dishes and cleaning”

Helpful Report

Posted 5 years ago

“Hi there! The food was not good and not healthy and there was not enough food for everyone. The guide was nice but not very knowledgable and was talking a lot!”

Helpful Report

Posted 5 years ago

“I thought this tour was seriously understaffed.”

Helpful Report

Posted 5 years ago

“Not a happy experience! We were to be picked up at 6.20 outside our hotel. At 6.05am the driver phoned me and complained that he had nine pick ups and asked us to walk to another hotel! The driver did not see it as his responsibility to help the passengers. I said my husband (81) might need help with his seat belt. Someone else asked for help with the air flow. The driver said we could do those things for ourselves. When we were well on our way we were all asked to sign a waiver absolving the company from all responsibility, even if they were negligent. These things spoiled the day and we would never travel with these people again.”

Helpful Report

Posted 5 years ago

“The tour itself was very good, my issue was the driver, having done several tours with various company’s in Australia I have never met a tour driver like it. He frankly ruined my last trip in Australia. He almost wanted us to feel sorry for him and baby him. He was rude and unprofessional. And I felt extremely uncomfortable the entire trip not knowing each day what his mood swings were going to be, I was really shocked, and thankful to get to Adelaide.”

Helpful Report

Posted 5 years ago

Wayoutback Australian Safaris is rated 4.5 based on 189 reviews