Wetrooms Online Ltd Reviews

Name: Wetrooms Online Ltd
Address: Unit 10, Old Hall Road, Bromborough, Wirral
Rating: 4.86

4.9 Rating 550 Reviews

97 %

of reviewers recommend Wetrooms Online Ltd

4.9

Based on 550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Wetrooms Online Ltd:

Wetrooms Online are the UK's Wet Room Experts, since 2008 we have grown to become the UK's largest dedicated wet rooms retailer, supplying trade and DIY customers.

With a wealth of experience in the wetroom business, we offer unbiased expert help and advice and a 5 star service.

Visit Website

Phone:

0800 280 8008

Email:

info@wetrooms-online.com

Location:

Unit 10,
Old Hall Road,
Bromborough
Wirral
CH62 3NX

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Wetrooms Online Ltd 5 star review on 22nd October 2023

G Gibson

Wetrooms Online Ltd 5 star review on 28th March 2023

B Kirby

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered the goods , delivery kept being put off said you would definitely deliver the day after failing to deliver but then got another message saying sorry , reluctantlly had to cancel and purchase elsewhere to cancel and buy elsewhere”

Helpful Report

Posted 3 months ago

Dear Dean, Thank you for taking the time to share your experience with Wetrooms Online Ltd. I sincerely apologise for the issues you faced with the delivery of your order, arising from the courier not locating your property, despite our own best efforts to relay as much information as possible to enable a successful delivery. We are equally disappointed by the failure to deliver and I assure you we're looking into the reasons for these delays with the courier. I understand your decision to cancel and seek alternatives. Should you decide to give us another chance in the future, we would love the opportunity to provide you with a better experience. Best wishes, Mat Whiteley Operations Director

Posted 3 months ago

“I would be happy if I had my order I had to get in touch with you/ Wetrooms to find out when I would get my delivery And not 1-3 days delivery more like 8-9 days if I get it by Friday”

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Posted 1 year ago

Dear Bjarne, Thank you so much for taking the time to share your feedback about your recent experience with Wetrooms Online Ltd. We sincerely apologise for the inconvenience you experienced regarding the delay in delivering your order. This was caused by a supplier error for which they also apologise. Following your conversation with our customer service team we have followed up with the supplier and requested an expedited delivery to yourself. I hope this resolves the issue for you without further delay and we shall monitor the delivery. Yours Sincerely, Mat Whiteley Operations Director

Posted 1 year ago

“After issues with the delivery - be careful as although it says you should get next day delivery it was actually 4 days - then the product arrived and it wasn't what we ordered.”

Helpful Report

Posted 1 year ago

Dear Georgina, Please accept my apologies that your order took a little longer to arrive than is normally expected. You placed your order on 07/06 and we shipped the same day on a next working day service, however we do advertise that delivery is usually 1 - 2 working days, and thus never advertise or guarantee next working day delivery. Disappointingly, the carrier failed to make the delivery within the two working days, but delivered on the 3rd working day @10:17am. Unfortunately due to a packing error with our supplier the box was incorrectly labelled, thus we thought the correct size had been sent, when it was in fact incorrect. Again I apologise for this mistake and the inconvenience it has caused. We have arranged for the correct tray to be sent out to you for delivery within the next 1 - 2 working days, and have also arranged for the collection of the incorrect tray. Kind regards, Mat Whiteley Wetrooms Online

Posted 1 year ago

“Shower former was broken upon delivery so we sent back with courier to replace. Why deliver a broken product? No message or follow up. Just an email to review the product. So 1 star”

Helpful Report

Posted 3 years ago

4 Apr 2022 Dear Mr Dyer, Im sorry to hear that your wet room tray was delivered damaged - this is the first we have heard of this. We are looking into this with the courier and have attempted to call you to follow this up, we will try again shortly. As soon as we can speak with you we will get this issue resolved. Yours Sincerely, Mathew Whiteley Operations Director Wetrooms Online

Posted 2 years ago

“Item never arrived, I was still charged and no response from customer service in regards to resolving after numerous emails. I purchased a walk-in shower tray from wetroom whilst having renovations completed. I was staying away from property and received confirmation item had been signed by myself (although I was staying away whilst the works completed). I had called and emailed wetrooms after seeing the item was not delivered and did not receive any response in regards to resolving the issue with delivery. It?s been a month and I have no shower tray, funds have been deducted, no follow up and lost a week of progress on our renovations. ??? Response to below. The below is incorrect. I first attempted to call 10 days after on the 22nd, with no answer and then followed up with an email on the 28th May, still no response. I followed up again on the 2nd June via email no response, to which I called again and got through to somebody. I then ordered a replacement whilst my order was supposedly being reviewed. I?ve since followed up 5 times about an update on the delivery as it never reached my property. You mentioned it was signed, but the delivery logs read it was signed by me? Which, as you have stated I was not at the property! So I?m curious what the point of confirmation/signature of delivery is. I have not seen any GPS data not further information that the product was handed to anybody? Was it left on the side of the street? As this out of a number of deliveries is the only one missing.”

Helpful Report

Posted 3 years ago

9 Jul 2021 Dear Mr Corbin, I have taken a look into the circumstances regarding your order and subsequent review and wish to take the opportunity to reply to your comments. Your order was placed on the evening of 10th May, processed on the 11th May and delivered the next working day on the 12th May. Unfortunately, due to you working away from home we did not receive notification of a potential issue with delivery until 4th June - some 3 weeks after the initial order and shipping. Despite this being outside the notification period for delivery issues / damages my colleague contacted the courier to investigate the issue. The couriers provided a 'Proof of Delivery' and furthermore provided the GPS tracking data for the delivery van, that shows it being opposite your property at the date / time of delivery. As you acknowledged during the telephone/email exchanges the kit could very well have been accepted by the builders that you had on site at that time. We have seen this before, when a builder etc accept the delivery but do not inform the purchaser as such, only for the missing item to appear in due course. Due to the time lapse from order to notification of the proposed issue there is unfortunately little further that we can do to look into the matter, coupled with the proof of delivery we do have I am unsure where we can go further. We have offered to issue you a full refund on the return of the items should yourself / builders locate the order, even though this would now be 2+ months out of the return period. For the record, I would like to state that I have a trail of emails from yourself to my colleague regarding the issue, at no point where your emails left ignored with no response from ourselves. It is untrue and unfair to suggest this was the case. You will see from our numerous independent and verified reviews that we always go out of our way to resolve issues when they occur, given the opportunity and we are notified in a fair timeframe. Yours Sincerely, Mathew Whiteley eCommerce Manger Wetrooms Online

Posted 2 years ago

“Have received multiple emails about leaving a review. Still waiting for the delivery. No info on when it will arrive. Will be updating once I get further news. UPDATE AFTER REPLY: I specifically purchased a Kudos product since they are all hand-built in UK factories in Cumbria and Coleraine. My delivery should not have been affected by any port issues. SECOND UPDATE: Is it possible for you to check the progress of my order before the 4th? What is happening with my order? Has it been manufactured?”

Helpful Report

Posted 4 years ago

27 Dec 2020 UPDATE No 2 - 28/12/2020 Hi Paul, I have emailed you directly. Regards, Mat UPDATE 28/12/2020 Hi Paul, You are correct, the screens are indeed manufactured here in the UK, in the beautiful Lake District. However not all the raw materials and component parts can be sourced in the UK, and it is these raw materials and component parts being held up in ports etc, which are currently delaying production and holding up the shipment of finished products. Yours sincerely, Mat Whiteley eCommerce Manager Wetrooms Online. Hi Paul, Please accept my apologies regarding the delay in fulfilling your Kudos shower screen order. We are aware of difficulties in the supply chain due to 'gridlock' at the UK's ports. Unfortunately both the manufacturers customer services and our own are currently closed for the Christmas break, as such I’m not in a position to provide any meaningful update on your order status, other than it has been processed. I will have this followed up on our return, however, If you have still not received your order by 4th Jan, please give us a call on 0800 280 8008 after 9am and we will look into it as a priority. Again, my apologies for any inconvenience this delay has caused you. Yours sincerely, Mat Whiteley eCommerce Manager Wetrooms Online.

Posted 2 years ago

“Fantastic service”

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Posted 7 years ago

Wetrooms Online Ltd is rated 4.9 based on 550 reviews