Wineware Reviews

Name: Wineware
Address: Unit 12 Brookside Bus. Park, Brookside Avenue, Littlehampton, West Sussex
Rating: 4.91

4.9 Rating 412 Reviews

98 %

of reviewers recommend Wineware

4.9

Based on 412 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was my first order with Wineware. Their prices are good and they had the glasses I wanted - Riedel Ouverture. I'd previously wanted some Riedel Vinum but Wineware insisted on using a very expensive courier to get to my location (northern Scotland) - even when my order was above the £50 "free UK delivery" threshold. That's unacceptable. Wineware seem to have revised their delivery policy and used much more reasonably priced Royal Mail / Parcelforce. However this is only for small orders - under £50. For orders over £50 (which are still advertised as "free UK delivery") Wineware still want £15.95 to be sent by courier (with no cheaper Royal Mail option). Any glassware is going to be fragile and I hoped that a company dedicated to selling glasses would be diligent in their packaging. Wineware were - a very secure and well-padded box. Overall reasonably happy. Should I need a small order (under £50) I'll re-order and accept the £6.95 delivery charge. But to advertise "free UK delivery" on orders over £50 and then try to charge me £15.95 when I get to the checkout stage is simply not acceptable.”

Helpful Report

Posted 1 week ago

Dear Richard, Thank you for your recent order and for taking the time to share your detailed feedback. Firstly, we're delighted to hear that you were pleased with the secure packaging and that the Riedel Ouverture glasses arrived safely. We want to clarify the delivery charge you mentioned. The additional £15.95 fee covers the extra costs incurred by our courier for deliveries to certain postcodes, including yours (IV7), which are classified as part of the Scottish Highlands by the courier network. Unfortunately, this area falls outside of our Free Mainland UK zone, and as such, the free delivery threshold doesn't apply. The selection of postcodes classified is shown on our Shipping & Returns pages to help avoid any confusion at checkout. We understand that this can be frustrating, and we continually review our shipping options to offer the best balance of cost and service, especially when handling fragile glassware. We're glad the smaller order shipped via Royal Mail met your expectations, and we’ll continue working to keep our delivery charges as fair as possible. Thank you again for your order and for bringing this to our attention. We hope to serve you again in the future. Kind regards, Mark Wineware

Posted 1 week ago

“No issues with Wineware, but I am disappointed in the cost and quality of the product I purchased: a wine box. Feels cheap and nasty and questionably how secure. Feels expensive for what I received.”

Helpful Report

Posted 2 months ago

Wineware is rated 4.9 based on 412 reviews