Thank you for your feedback — we’re delighted to hear that the service was fast and super efficient. We appreciate your kind words and look forward to serving you again.
Kind regards,
Team YesMedical
“Online ordering through Amtech Medical is very user friendly, plus you have the advantage of being able to talk to someone online, which is great.
Orders are delivered by a very friendly person!”
Thank you for your feedback — we’re delighted to hear that online ordering was user friendly and that our online chat and delivery team made a positive impression. We appreciate your kind words and look forward to serving you again.
Kind regards,
Team YesMedical
“Amtech have always had great deals especially on medical equipment and we have purchased all our examination tables and other equipment from them. The service is always amazing and, although we are a rural practice, Amtech is always very prompt with delivery.”
Thank you for your feedback — we’re delighted to hear you’ve had great deals on medical equipment and prompt delivery, even as a rural practice. We appreciate your continued trust and look forward to serving you again.
Kind regards,
Team Amtech Medical
Thank you for your feedback — we’re glad you found us easy to work with, and that our communication was strong and delivery fast. We appreciate your support.
Kind regards,
Team Amtech Medical
“Website easy to use. Checkout easy. Communication about the status of my order excellent and parcel was delivered ahead of estimated date. Will be using them again.”
Thank you for your feedback — we’re thrilled you found the website and checkout easy, and that our communication kept you informed. We’re glad your parcel arrived ahead of the estimated date. We look forward to serving you again.
Kind regards,
Team Amtech Medical
Thank you for your feedback — we’re thrilled you had an awesome delivery process and customer service. We appreciate your support.
Kind regards,
Team Amtech Medical
Thank you for your feedback — we’re thrilled you had fantastic service and that we arrived next day to your rural west coast address. We appreciate your support.
Thank you for your feedback — we’re thrilled to hear you had prompt delivery and that the backorder communication was helpful. We’re glad you’re satisfied with the quality and value.
“I purchased a Rossmax digital thermometer. Amtech staff member was extremely helpful, guiding me on how to order online and advised delivery timeline. Reasonably priced; arrived on time; and well packaged. Very satisfied with the product. Thank you Amtech, outstanding customer service:)”
Thank you for your feedback — we’re thrilled to hear you were satisfied with the guidance, delivery, and product quality. If you need any further assistance, we’re here to help.
Thank you for your feedback — we’re glad your order was delivered quickly and that you were satisfied with the service.
Kind regards,
Team Amtech Medical
“I have a TENZ machine and just wanted 4 new 'sticky' pads. These only cost $7.99 yet the bill was $23.25, the balance $15.26 being post and packing which seems a bit out of balance. After I complained about this I recieved a phone call from the Manager who explained that the charges were outside the company's control since they were those charged by outside agencies and offering to refund them on this occasion. I was very impressed at his response to my complaint.”
Thank you for your feedback — we appreciate you taking the time to share it. We understand how the postage and packaging cost may seem out of proportion for a small item. Shipping charges are based on courier pricing and parcel size rather than the item value. Your comments regarding packaging size are noted and will be reviewed as we continue looking for more efficient and cost-effective options.
Thank you again for bringing this to our attention.
“it is always annoying that such a relatively small order came in two boxes when just one of those boxes could have contained the whole order, there is the propensity for one of those boxes to be lost and I'm wondering if i paid extra shipping for the extra box as well?”
Hi Caroline, we really appreciate you taking the time to provide us with some constructive feedback. Rest assured you are only invoiced for one freight charge per order. Its good to note that if you spend $250.00 you will not be charged any freight. Thanks.
Thank you for your 5-star review! We’re glad you had fast service and liked the product. If there’s anything else we can assist with, please let us know.
