Hi Trish,
We’re really sorry you haven’t received your order. We are investigating this and will be in touch with an update as soon as possible.
Warm regards,
Team YesMedical
“I have phoned and left a message complaining , and no one has had the courtesy to call me back. 0274513445 Filipa Hope
The order arrived three days later than agreed by phone and your online chat service - and needed. I had to travel a long distance for my dying Mother to get the oral swabs on time. My Mother passed yesterday . I want my money back and will send back the order at your expense .
If you are a company who cares about quality care. Please sort this out and return my money. I haven’t opened your package as was to late to be needed at all.”
“Very disappointing experience
I placed an order on November 3rd to be delivered to Queenstown within 2–3 business days. When the delivery didn’t arrive, I contacted customer service several times by phone, email, and chat. Since it was delayed, I requested to change the delivery address to Wanaka, which was confirmed by the team.
However, after all this communication, the parcel was still delivered to Queenstown — exactly where I had asked it not to be sent. After more than 10 days, I still haven’t received my product, and no one has provided a real solution.
Extremely disappointing experience. I needed the product urgently, and not only did it arrive late, it never arrived at all. I would expect a refund and better communication from the company in situations like this.”
Hi Ezequiel,
Thank you for sharing your experience with us. We sincerely apologize for the frustration you've faced regarding your order and the delivery issues you've encountered. Your feedback is crucial, and we are actively working to improve our communication and processes to prevent situations like this in the future. Please reach out to our customer service team for assistance, as we want to ensure your concerns are addressed promptly.
Thank you for your understanding.
Warm regards,
Team Amtech Medical
Hi there,
Thank you for your feedback. We sincerely apologize for the inconvenience you've experienced with your order. It’s important to us that you receive your products in a timely manner, and we're here to assist you further. Please reach out to our customer service team for assistance, as we want to ensure your concerns are addressed.
Thank you for your understanding.
Warm regards,
Team Amtech Medical
“So like most Kiwi businesses they lied about the real delivery date. They sent the parcel Post haste, who routinely lie, by saying your parcel has been delivered when in reallity they mean has been handed off to the NZ post who may deliver in two more days. Why not just tell the truth?”
Hi Albert,
We appreciate you taking the time to share your feedback with us. We're sorry to hear that you encountered issues with the delivery communication. We understand how frustrating it can be when expectations aren’t met, and it’s certainly not our intention to mislead our customers.
We’ll take your comments onboard as we work with our delivery partners to improve our service. Your experience matters to us, and we hope to do better in the future.
Thank you again for your feedback.
Warm regards,
Team Amtech Medical
“I had ordered an item and they had promised 2 day delivery. It has now been a week and my item is still not delivered. I am very disappointed in the service provided and will not be recommending this store to anyone needing urgent medical supplies.”
Good Morning,
I’m really sorry to hear about the delay you’ve experienced with your order. I understand how important timely delivery is, especially for medical supplies. Your feedback is essential, and I will be looking into this matter right away to see how we can improve our service.
Your parcel has been with the courier since 24th April, unfortunately this was Anzac do no delivery was made, This should be with you today.
If you have any further questions or need assistance, please don’t hesitate to reach out to us at 0800268324.
Thank you!
Good Morning Angela,
I’m truly sorry to hear that your order hasn’t arrived as expected. It sounds frustrating, and your feedback is important to us. I will look into this issue immediately to find out what went wrong and ensure we can resolve it for you.
If you have any further concerns or need assistance, please don’t hesitate to reach out to us at 0800268324.
Thank you!
Good Morning Aura,
Really sorry about this, I see that this order was delayed in being dispatched, and is now with the courier. I will follow up the courier to make sure that this is delivered as soon as possible,
Please feel free to call us if you would like any clarification on this order! 0800268324
Thanks
“Terrible experience.
Paid $38 and received one 5cm x5cm wound dressing. And then charged $7.50 for domestic postage.
No reply to a refund request.
I got ten for the same price from Amazon. Free shipping.
Will never use you again and tell my firends to avoid you.
Jerry”
Good evening Jerry,
Thanks for taking the time to write this review, and I am really sorry you have had a negative experiance.
While this is a high value item, I agree that the image of a box is misleading.
Regarding your re-fund request, I have done a little investigation and can see that this one did slip through the cracks and we are very sorry about this. I am happy to do a re-fund or supply a complete box due to the image error.
Can I please call tomorrow morning so we can resolve this for you?
Thanks
Larney - Customer Service
02108783539
Hi Owen, sorry to hear that. Please contact our team on 0800 268 324 and we will be able to get this sorted for you in no time.
Thanks for ordering.
Amtech Medical
