We’re sorry for the confusion caused by our site. We aim for clear and accurate information, and your feedback helps us improve. If you can share the order number or the specific page and wording you found misleading, we’ll review immediately and adjust as needed.
“The range is good, but the website was not easy to use. The images were not especially clear. Because of that I bought the wrong product shich is not of use. A tracking link was not provided with the order confirmation or ship notice and the pacdage arrived dented. The cardboard box was collasped on one side, the pads were not harmed. I was suprised when I checked out to see a list of fees along with the price and shipping, Also the drop down address program is outdated.”
Hi Julie,
Sorry to hear about the trouble. Very sorry for the damaged package - this is very unusual, maybe this happed in transit. We’ll review the website usability and image clarity and clarify any fees shown at checkout. We’ll note the address dropdown is outdated and work on an update.
Warm regards,
Team Amtech Medical
Hi Stephanie,
Sorry to hear that half your order hasn’t arrived yet. I understand how frustrating this is. I’ll look into the status of the remaining items and provide you with an updated timeline as soon as possible. If you can share your order number, that would help speed things up.
Warm regards,
Team Amtech Medical
“Great product. However I thought I was getting a box of 12, as the advertisement illustrates an entire box. The text is a little ambiguous too as to whether you're purchasing one unit (from the box) or one unit (the entire box). If unclear, the image of the box then suggests that you are indeed purchasing an entire box. Suggest making this more clear to the customer and maybe adding a photo of a single unit to make this less misleading. If recommending to colleagues, I would suggest to them to check what they are buying. Thanks.”
Hi there! Thank you for sharing your feedback with us. We're glad you like the product, but we completely understand your concerns regarding the packaging and description. Clarity is important, and we appreciate your suggestions for enhancing the customer experience. We’ll definitely look into updating our images and text to make things clearer. Thank you for recommending us to your colleagues!
Warm regards,
Team Amtech Medical
“One of the products I ordered was badly warped and probably before shipping as none of the other items I received including a second item identical to it was damaged. As it was a reusable dispenser this was very disappointing. I know the product was discounted but I didn’t expect to receive a faulty product.”
Good morning, Chris
Thank you for your review, we are very sorry for this experience. If you are able to email us through a photo at sales@amtech.co.nz We will look into this further for you and look at sorting a replacement.
Thank you, Amtech Customer Service
“I have a suggestion to make. Once we have proceeded to checkout and confirmed the order, there is a button that we need to push to continue the order process which will return us to our BupaShop platform. I think it is currently label "return cart" or some such. Perhaps this can label can be changed to something like "Confirm order" as I didnt realise that I had to push that button to complete my order”
Thank you for your suggestion! We appreciate your feedback regarding the checkout process. We understand how a clearer label could enhance the experience, and we’ll definitely take this into consideration as we aim to improve our platform.
If you have any other thoughts or need assistance, feel free to reach out.
Warm regards,
Team Amtech Medical
“Hi team - Always happy with your service but this time around I had an issue with the couriers. 2 out of 3 boxes arrived opened and we thought our needles were stolen. I have photos if you need them.”
“Product is very good, website was easy. Upon making a phone call for a little further info, the gentleman was very pleasant and knowledgeable. Amtech confirmed delivery for overnight, to receive Friday. We didn’t receive it until Monday mid morning. Possibly a courier issue. Not sure.”
Thanks for the message Tony, glad that you had a good experience with the Amtech customer service team, and product. I took a look like there was a bit of an issue with the courier which is unfortunate. Feel free to call us if you have any delays on future orders.
“Hi
I rated Amtech Medical 3 stars.
Because I didn't find there online service that easy to use
I found myself going around in circles.
As I had never bought anything online before.
And I was told it was easy.
Insaying that the staff where great and
I got my order with in 3 days.”
Dear Helen,Thank you so much for taking the time to provide us with your feedback on Amtech Medical! We greatly appreciate your feedback!
If there's anything else we can do for you or if you ever need any assistance in the future, please don't hesitate to reach out. Our team is always here and more than willing to help!
Thank you so much for taking the time to share your feedback with us about your experience at Amtech Medical. I have sent you through an email with an updated ETA as this item is currently on backorder.
If you have any questions, please dont hesitate to ask.
“Prompt delivery thanks. The single small item was sent in a box that was far too large for it which felt very wasteful when it could have been sent in an appropriately sized courier bag or envelope.”
Hello Heather,
Thanks for your three star review - we've noted your feedback and would be happy to discuss this with you if you'd like to reach out?
Looks like your order was delivered the day after you brought it, I trust everything is as you expected😊
Thanks again,
Amtech Customer Service
Thanks so much, Kate, for the the glowing review of Amtech Medical. We are so pleased to hear that you are happy with your experience. At Amtech, we work hard to make sure our customers have the best experience possible, we look into why your order was sent with such wasteful packaging.
If you ever need any help with our services, please do not hesitate to reach out. Thank you again for your feedback!
Thank you for your feedback, Brenna! . We work hard to make sure our customers are satisfied and we are glad we could serve you. We are very sorry the pricing was not clear for you we will look into this issue. Let us know if there is anything else we can do for you please don't hesitate to reach out!
“Although the product gets 10/10, regrettably Amtech Medical only gets 5/10.
I now know there is another firm that can charge like Air NZ. 1) As an individual I am used to seeing prices quoted GST inclusive. 2) I was SHOCKED to see you add $8.95 for shipping/handling. 3) If that wasn't enough, why not add an admin fee of $3.91? 4) Just to add salt to the wound now charge me for using my DEBIT card a further $2.14. Even Air NZ doesn't penalise debit cards. Not including GST (that was my fault for not reading properly) 'you' have charged me another $15.00”
Hi Peter,
We appreciate the time you have put into your feedback, thank you. your expressions of concern will be noted, this will be passed onto management for further consultation.
