“The leg bags seem strong, but the tubes at the top of the bags don't grip onto the nosel that supposed to go on the end of the tubes strongly enough making the bags useless.”
Hi Greg,
Sorry to hear the top tubes don’t grip properly and the bags aren’t usable as a result. That’s frustrating, we are happy to send you another leg bag if you have seen one in stock Free of charge for you.
Warm regards,
Team Amtech Medical
Hi Brian,
Thank you for letting us know. We’re sorry that the wrong item was received. We’ll ensure a replacement is arranged promptly. Please keep the courier ticket for the return handy, and our team will coordinate the replacement as soon as possible. If you need any further assistance, don’t hesitate to reach out.
Warm regards,
Team Amtech Medical
“Website is misleading. Purchased an item and was under the belief that it was a carton not a singular product and the refund took an extended period of time/ will not be using this company again”
Hi there! Thank you for your feedback. We apologize for any confusion with your order and understand how frustrating this can be. We're continuously working on improving our website to provide clearer information for our customers. Your input is invaluable to us as we strive to enhance the shopping experience. We hope you'll reconsider and give us another chance in the future.
Warm regards,
Team Amtech Medical
“The staff are very friendly and keen to help. Product knowledge appears to be very low. Invoicing and packing slips are all over the place - very confusing to have seversal packing slips with back orders repeated amongst what was delivered, and also multiple invoices.
Great range of products and easy to order.”
Thanks so much Bella for leaving us a review, we really appreciate it. We have taken onboard what you have said and we will look into further product training for the team. Take care and we hope to hear from you again soon.
“I haven’t received my order yet due to Post Haste delivery service, this will now arrive 6 days later than expected at the earliest (if it even does arrive at all). I know this isn’t within your control but this isn’t the first time I’ve had issue with delivery with your services through posts haste. I will likely look for alternatives in future.
The products you have listed are good, and customer service by amtech has been quick, they at least replied to me right away to try and sort out with Post Haste, but I still don’t have my package.”
Hi Adam,
We're sorry to hear about the delivery issues you've experienced with Post Haste. While we strive to ensure our partners deliver promptly, we understand how disappointing this can be and it's certainly not what we want for our customers.
We appreciate your patience and are glad our customer service team was able to assist you quickly. Your feedback is invaluable, and we’ll take it into account as we continue to evaluate our delivery options.
Thank you for your understanding, and we hope to serve you better in the future.
Warm regards,
Team Amtech Medical
Hello,
Thank you for taking the time to share your feedback. We're really sorry to hear that your priority delivery hasn't arrived yet. We understand how frustrating this can be, and we strive to meet delivery expectations.
If you need further assistance, feel free to get in touch with us anytime!
Best wishes,
Team Amtech Medical
“Delivery time was unacceptable. I placed the order on 16/05/2025 and did not recieve the item until 21/05/2025. 5 Days! With most suppliers that I order from in NZ I recieve the goods within 1 or 2 days.
It took you 2 days just to processit and then send me an email telling me that it would be on the courier soon. You really need to up your game and get the orders out sooner if you want your online sales increase.”
Thanks very much for placing a review with us today. I do see that your order was placed on Friday night and we are closed over the weekend. Your order was dispatched on the Monday once we were back at work. Your order should have arrived overnight on the Tuesday but was delayed on the courier and delivered on the Wednesday. We will follow this up with them and thanks so much for alerting us to this issue. I hope your experience has not put you off using us in the future and if we can assist further please feel free to reach out again.
“I received the wrong items, which were delivered to my home address. I am now waiting for the items I ordered. However when I pointed the error out to the 0800 number Daniel was very helpful. She sent the return labels and I delivered the 4 cartons to Post Haste pickup depot in my local town.”
Good Afternoon!
Thanks very much for the feedback. We are sorry about the inconvenience this has caused! We will take this feedback on board and look to improve our dispatch accuracy! Glad to hear that Danielle was able to help you resolve the issue!
Hello Shereena, I apologize about this. Happy to arrange a return for these shoes for you, please email us on sales@amtech.co.nz or ring us on 0800 268 324.
Good Morning Desiree,
Sorry that your experience has been poor so far! I will pass the feedback regarding the oversize boxes on to our warehouse manager.
Regarding your oxygen tubing that has not yet arrived, this is due mid August therefore should be with you in the next two weeks, apologies if this was not well communicated!
Please feel free to call if you have any questions, 0800268324
Thanks
Dear Ben,Thank you so much for taking the time to provide your feedback about your experience with Amtech Medical.
We are truly sorry that the product you received didn't meet your expectations. We apologize for any confusion caused by the deceiving picture. Our aim is always to provide accurate information and help our customers make informed decisions.
“Very disappointed with the length of time to process and dispatch my order. 'Admin' as well as postage and packing came to more than the actual single product and in spite of being geographically quite close it still took 11 days to be dispatched (and then an overnight courier). And I did chase it after 6! The product itself was ok. I took a chance as it was on clearance, and it probably won't work for me, but I was at the top edge of the measurement anyway. Overall, unlikely to be a repeat customer.”
Good afternoon,
Thank you for the review. We are very sorry that you did not experience the Amtech service levels! I can confirm that your order was delayed with both our warehouse, and the courier.
I would like to chat through this one with you so we can see what we can do to resolve the situation, and avoid this next time. As per my email, please feel free to contact me.
Once again apologies about this.
Larney Currie
Amtech Medical
Dear Ruth,
Thank you for taking the time to provide your feedback on your experience with Amtech Medical. We truly appreciate your openness and honesty regarding our fast delivery and terrible prices.
Firstly, we want to apologize for any inconvenience this may have caused you. Delivering excellent service and competitive prices are our top priorities, so it's disheartening to hear that we fell short of your expectations.
We do apologise for this.
Warm regards,
Tracey
Amtech Medical Team
“Product was out of stock so have asked for a refund, have been told it would be over a week until I receive the money back. Assistance was good but wouldn’t purchase from them again as it’s been quite the muck around”
Good Morning,
Thank you very much for your review. Apologies about the delay on your order! I will follow up with the supplier, and we will get this order to you as soon as possible.
Please feel free to us on 0800268324
Thanks.
Larney Currie
“What I order and what I got was 2 different things.
I oder a box of tape that was clearly on there site for $27.99. Blue nexcare tape.
What I got was 1 tape for $27.99.
I email them explaining this and was told it's a very expensive tape. Duh I realize that as I use it daily on my dialysis port to strap it up.
So I said I would like a full refund, still waiting for it.”
Hello Anne, Apologies for your bad experience, we are currently working on your refund- this should be with you tonight. We are working on a way to make this information clearer for our Customers going forward.
“Hidden costs added to advertised price, payed shipping for overnight delivery which I didn’t receive the product until late two days later, and considering I live two hours away from the dispatch point and its a medical product it’s pretty disappointing service”
Good morning Jason,
We are very sorry to hear your order took 2 days for delivery.
For every order placed before 3.30pm we aim for same day dispatch if the items are in stock at the time.
I am happy to investigate further for you to find out why your order did take longer than expected.
Please feel free to call us and we will get to the bottom of this for you.
Kind regards
Tracey
“I ordered my item 5 days ago. I've just sent Amtech an email for an update and this email was sent to me? I can't provide a fair rating, given I'm still waiting for my order.”
Hey Dessi,
Thanks for ordering with us and our sincere apologies that we hadn't got your order out on time! I've escalated this to our Warehouse Manager to look into why this happened, and one of our Customer Service team has replied to your email.
This is certainly not our usual standard of quick dispatch, so we appreciate the feedback. I've included a sweet treat in your order for you to enjoy too :-)
Please feel free to reach out if you have any further questions.
Thanks again,
Laurie | Amtech Medical
