“Generally really happy, quick to ship. Sometimes I order things that say in stock and my payment has gone through but have to wait up to 5 days to receive and that's not good when you are running out of dressings.”
Thank you for your feedback — we’re glad you’re generally happy with the service. We’re sorry for the delays when items show as in stock. We’ll review the stock accuracy and shipping timing with our team to avoid this in the future. If you’d like, we can look into your specific orders to speed things up or offer alternatives.
Kind regards,
Team YesMed
“Great for accessing medical equipment for every day families. Tracking link doesn’t work so didn’t know when my parcel was arriving. Did come in two boxes when it could of easily fitted in one.”
Thank you for sharing your thoughts — we’re glad the product meets your needs. We’re sorry the tracking link didn’t work and that the parcel arrived in two boxes. We’ll look into the tracking issue with our carrier and note your packaging feedback with our Warehouse team. If there’s anything else you need, we’re here to help!
Kind regards,
Team YesMed
Thank you for your feedback — we’re glad the delivery was timely, and we’ll note your comment about the packaging- this has been passed onto our Warehouse team as well.
If there’s anything else you need, we’re here to help!
“Generally great to deal with and quick delivery/happy to correct any errors.
Only four stars as when you were Amtech there was a block of chocolate included with orders oover $300.00 and now that seems to have disappeared and our staff were all very sad when unpacking the order!”
Thank you for your feedback — we’re glad to hear the delivery was quick and the process easy. We’re sorry to hear the chocolate perk wasn't included; that’s not our intention. We still dispatch chocolate on orders over $500, this one must've slipped through without it.
Kind regards,
Team YesMed
“review: Amtech serves me well, I can complete an order easily, mostly find what I need or ask & the goods come very fast.
Not so keen on name changes (& didn't that happen a while ago as well so whats with 'YesMedical'”
Thank you for your feedback — we’re glad to hear the ordering process is easy and deliveries are fast. About the name change, we updated branding but you can expect the same great service and reliability. We appreciate you sticking with us.
Kind regards,
Team YesMed
“I have a TENZ machine and just wanted 4 new 'sticky' pads. These only cost $7.99 yet the bill was $23.25, the balance $15.26 being post and packing which seems a bit out of balance. After I complained about this I recieved a phone call from the Manager who explained that the charges were outside the company's control since they were those charged by outside agencies and offering to refund them on this occasion. I was very impressed at his response to my complaint.”
Thank you for your feedback — we appreciate you taking the time to share it. We understand how the postage and packaging cost may seem out of proportion for a small item. Shipping charges are based on courier pricing and parcel size rather than the item value. Your comments regarding packaging size are noted and will be reviewed as we continue looking for more efficient and cost-effective options.
Thank you again for bringing this to our attention.
“it is always annoying that such a relatively small order came in two boxes when just one of those boxes could have contained the whole order, there is the propensity for one of those boxes to be lost and I'm wondering if i paid extra shipping for the extra box as well?”
Hi Caroline, we really appreciate you taking the time to provide us with some constructive feedback. Rest assured you are only invoiced for one freight charge per order. Its good to note that if you spend $250.00 you will not be charged any freight. Thanks.
Thank you for your review! We’re glad you had good service. If there’s anything else we can assist with, please let us know.
Kind regards,
Team Amtech Medical
Thank you for your review. We’re glad most orders arrive promptly, and we understand back-ordered items can take longer. We’ll continue to monitor any back orders and keep you updated with timelines
Hi Christiane! Thanks for your review. We’re glad Amtech Medical is a good source of products and that you can reach us online or by phone anytime.
Kind regards,
Team Amtech Medical
Hi Steve! Thank you for your kind words about our customer service! We're thrilled to hear that you find us efficient and professional. We strive to provide the best experience possible, and your feedback motivates us to keep up the great work.
“The website ordering is a bit confusing
Finally the staff on the phone helped me ordered 3 products.
But I have received one invoice for one product, another invoice for the second product; still awaiting for the third invoice for the third product?
Very confusing
Why cannot the 3 products come with one invoice?
Another point, the website has no way to edit my account?”
Hi there! Thank you for your feedback. We're sorry to hear that you found the ordering process confusing and that the invoicing didn't meet your expectations. We appreciate your comments about the website features and are always looking for ways to improve. If you need any further assistance, feel free to reach out to our support team.
Warm regards,
Team Amtech Medical
“Delivery of the product was quick without any issues. However, I found that the electrical conducting pads are a bit “gooey” on the adhesive side. The gel needs to be a bit more solid.”
Hi Lorna! Thank you for your thoughtful feedback! We're glad to hear your order arrived quickly. We appreciate your comments about the electrical conducting pads and will definitely take them into consideration as we work on improvements!
“All aspects of the company are great. I love our rep, and we usually have a decent turnaround for orders. - only issues i have encountered is some products availibility isn't always updated (i.e it says availible but in confirmation email it says it is is on backorder and there is a 3-7 day wait.). However, the customer service team and our sales rep always quick to reply to our queries and to fix issues we have.”
Thank you for your kind review! We’re thrilled to hear that you have enjoyed working with our team and appreciate your feedback about product availability. We're constantly working to improve, and your insights help us ensure a better experience for everyone.
Best wishes,
Team Amtech Medical
Thank you for your wonderful review, Menzie! We’re so pleased to hear that you experienced excellent service and prompt delivery. Your satisfaction is always our top priority, and we’re here whenever you need us!
