Yumi Clothing Reviews

Name: Yumi Clothing
Address: 13 Gorst Road, London, London
Rating: 4.78

4.8 Rating 1,268 Reviews

97 %

of reviewers recommend Yumi Clothing

4.8

Based on 1,268 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought the Yumi ribbed top and matching skirt. I bought the purple top and waiting on the purple skirt to come back into stock. I am not surprised this has sold out. A lovely top, skirt and a nice material, ideal for this time of year, yet not too thick. The small fitted perfectly.”

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Posted 2 months ago

Hi Christine, Thank you very much for the five star review. We’re delighted you love the ribbed top and skirt. Best Wishes, Alex

Posted 1 month ago

“Yumi did not put my street name or house no on my delivery do the order was going back and forth it's I contacted yumi to make to let them know they had addressed my delivery wrong .2 weeks later and I still don't have my order .I am still waiting”

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Posted 2 months ago

Hi Jacqueline, Thank you for your review, we're deeply sorry for the delay in delivery. Please note that we do not enter the address details when the order is processed. Once this issue had been reported to us, we contacted Royal Mail to request for the additional information to be added to your parcel. However, this had not been actioned on their side and the order was returned to sender. Please note that a replacement order was shipped to you as requested, with express delivery. We can see that this was delivered to you on the 17th December. We apologise for the inconvenience caused. Best Wishes, Alex

Posted 1 month ago

“I can rely on Yumi for good quality clothing.”

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Posted 2 months ago

Hi Susan, Thank you very much for the five star review. We’re glad you can rely on Yumi for good quality clothing. Best Wishes, Alex

Posted 1 month ago

“Lovely dress!”

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Posted 2 months ago

Good Afternoon, Thank you very much for the five star review. Best Wishes, Alex

Posted 1 month ago

“Easy to order… delivery good… packaged well”

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Posted 2 months ago

Good Afternoon, Thank you very much for the five star review. We're glad to hear that you're happy with your recent order. Best Wishes, Alex

Posted 1 month ago

“Unfortunately, I can't write a review as the item of clothing has still not arrived and despite checking for updates following your earlier text message regarding progress of the delivery. Please could you check and advise?”

Helpful Report

Posted 2 months ago

Hi Jonathan, Thank you for the review, we're deeply sorry for the delay in receiving your order. From your order tracking, we can see that this was delivered on the 12th December. We apologise for the delay and inconvenience caused. Best Wishes, Alex

Posted 1 month ago

“It was a lovely jacket, just didn't suit me. Great service and quick delivery”

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Posted 2 months ago

Hi Helen, Thank you for the review, we're sorry to hear that the jacket was unsuitable on this occasion. Best Wishes, Alex

Posted 1 month ago

“I don't like your hidden charges, you changed me for parcel "protect my order" and when I returned the item was also cut my money by saying prepack price. It's awful!”

Helpful Report

Posted 2 months ago

Hi Meaza, Thank you for the review. Please note that it is noted in our return policy that a handling fee is appled to your refund once processed. The ProtectMyOrder service is applied to an order if it is selected at the checkout before purchase. Best Wishes, Alex

Posted 1 month ago

“So so pleased with both items. Beret fits a treat. The dress us equally great. Thank you ALL.”

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Posted 2 months ago

Good Afternoon, Thank you very much for the five star review. Best Wishes, Alex

Posted 1 month ago

“Lovely item, saw in the shop then got home and realised how much liked it so bought online.”

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Posted 2 months ago

Good Afternoon, Thank you very much for the five star review. Best Wishes, Alex

Posted 1 month ago

“I saw the skirt when I was ordering the matching sweater via Nordstrom. Nordstrom did not offer the skirt so I went directly to the designer store. I followed the measurements since the sizes in UK are significantly different than the US. I have a 29” waist and take a size 8 in clothes. I ordered a size 12 based on the measurements and it was soooo small. I could not get the skirt above my knees. A size 12 in UK is closer to a size 4 in US. I wanted to love it but I learned an expensive lesson. I’m shipping it back and with what I paid in shipping fees, I will only be reimbursed for $40 US dollars. The skirt cost me $89 US dollars. A very expensive lesson. I’ll never order anything outside of the US again.”

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Posted 2 months ago

“I ordered size 20 and you send to me size 12 😡”

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Posted 2 months ago

Hi Virgie, Thank you for the review and for bringing this to our attention. Please note that this review is the first time that this issue has been reported to us. Our customer service team will be in contact shortly to assist further, so you can either receive the correct item or a refund. We apologise for the inconvenience caused. Best Wishes, Alex

Posted 1 month ago

“Everything is perfect”

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Posted 2 months ago

Good Morning, Thank you very much for the five star review. Best Wishes, Alex

Posted 1 month ago

“Lovely top, however smelt very strongly of perfume/fabric conditioner. Label in bag but not attached. Unfortunately I needed it for an event, otherwise I would have returned it.”

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Posted 2 months ago

Hi Ngaire, Thank you for the review, we're deeply sorry that the order was received in this condition. We've notified our warehouse for further investigation. We apologise for the inconvenience caused. Best Wishes, Alex

Posted 1 month ago

“I loved the jumpsuit even though the leg length was far to long as i had seen on other reviews.. but had them shortened.. then when I came to take tags off their are 2 tiny holes in the netting..”

Helpful Report

Posted 2 months ago

Good Morning, Thank you for sharing your experience. I’m really sorry to hear about the issues with the netting and the fit of the jumpsuit. If you’d like, we can arrange a return for a refund, or an exchange for a different size or item. Please let us know which option you prefer and we’ll get it sorted as quickly as possible. Best Wishes, Alex

Posted 1 month ago

“Returned dress as just didn't suit me”

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Posted 2 months ago

Hi Anne, Thank you for the review, we're sorry to hear that the dress was unsuitable on this occasion. Best Wishes, Alex

Posted 1 month ago

“Very pleased with my first purchase from Yumi. Good quality fabric and fit.”

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Posted 2 months ago

Hi Eileen, Thank you very much for the five star review. We’re thrilled to hear that you’re pleased with your first purchase from Yumi. Best Wishes, Alex

Posted 1 month ago

“Well made, fits perfectly. Can’t wait to wear it at the Christmas party and beyond.”

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Posted 2 months ago

Hi Kathryn, Thank you for the review, we're delighted to hear that you're happy with your order. Best Wishes, Alex

Posted 1 month ago

“Perfect dress for this time of the year It has just the right amount of sparkle The neckline is perfect as is the length Being a knitted dress it is quite cosy and gives a lovely shape when worn”

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Posted 2 months ago

Good Morning, Thank you very much for the five star review. Best Wishes, Alex

Posted 1 month ago

“Beautiful and stylish frist saw Yumi clothing why visiting York purchased lovely knitted dress and just had to browse online and purchased lovely midi dress good feel to it and brilliant fit and excellent service from ordering to delivery really good 👍 quality clothing very pleased 😀”

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Posted 2 months ago

Hi Hilary, Thank you for taking the time to write your review. We're delighted to hear that you're happy with your dress. Best Wishes, Alex

Posted 1 month ago

Yumi Clothing is rated 4.8 based on 1,268 reviews